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Executive | Customer Care | BPO

Place of work Bengaluru
Contract type -
Start date 1 week ago
Salary -

Job details

Job description, work day and responsibilities

Location : Bangalore - MSR North Tower- Next to Manyata Tech park

Employment type : Permanent

Job type : Full time

Profile Summary
• We are Looking for Customer Care Executives. S/He will handle customer service inquiries and problems associated with the servicing of company's client base. Answer all basic and routine customer contacts as well as more complex customer problems and/or complaints. Utilize computer applications to provide professional service

Primary Job Responsibility
• Understands the various computer screens and how to utilize them effectively
• Interfaces with customers, clients and vendors, and escalates areas of concern to the appropriated supervisory staff
• Attends assigned training sessions for further improvement in client and customer satisfaction, client information and job performance
• Adheres to all company and specific Contact Center policies and procedures
• Completes any work as assigned by Management

Education And Essential Experience
• 6 months BPO or Travel experience
• Bachelor's Degree or Undergraduate dropouts
• Excellent Written and spoken communication, business technical writing
• Computer Skills - ability/experience using computer applications
• Willing to work in a contact center environment with 24/7 rotational shifts (including night shifts)
• Open to work in a blended environment(Voice &Chat/Email)

Key Enablers
• Strong process orientation
• High energy, High Integrity & Work Ethics
• Strong interpersonal skills & ability to communicate effectively
• Strong problem solving skills.

Accolades
• We train New Joiners on GDS (Amadeus).

(ref:updazz.com

Company address

India
Karnataka
Bengaluru Show on map Get directions
Company Name: SHASHWATH SOLUTION
You will be redirected to another website to apply.
Apply and send CV
Offer ID: #794082, Published: 1 week ago, Company registered: 1 year ago

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