Customer Care Executive

- Opportunity within a company with a solid track record of performance

- Flexible working options

- Join a market leader within Telecommunications

- We specialize in creating innovative solutions for Digital Marketing, IT & Staffing Services for your business with an incredibly satisfying experience.

The Job

You will be responsible for :

- Handling inbound calls and emails in a professional manner.

- Resolving customer inquiries and requests and ensuring strong customer satisfaction.

- Working with various internal teams to ensure prompt and accurate order processing and delivery.

- Escalating customer feedback as required.

- Developing and managing a portfolio of Key Accounts.

- Achieving monthly sales targets by identifying and developing new customers.

- Ensuring high levels of customer satisfaction as well as upsell and cross sell potential within existing customers to maximize share of wallet.

- Achieving and exceeding weekly and monthly KPIs.

- Coordinating pre-sales and post-sales follow up.

- Building strong and collaborative relationships with other internal stakeholders.

- Monitoring market trends and providing regular competitor feedback.

Ideal Candidate

Skills Required :

- You have at least 1 year experience within a Customer Service role, ideally within the Telecommunications industry.

- Experience within Multi-country Sales and National Sales would be a strong advantage.

- You possess excellent interpersonal as well as written and verbal communication skills.

- You are a strong team player who can manage multiple stakeholders

- You pay strong attention to detail and deliver work that is of a high standard

- You are adaptable and thrive in changing environments