Job Description
Client of CP HR Services Pvt Ltd is an e-Commerce company & have introduced a range of plants, seeds and all the other gardening tools & accessories. A young & green startup company, with a passionate and enthusiastic team of people equipped with the best gardening design ideas and have garden experts to guide and help the customers. It is one of India’s fastest growing startups focussing on Gardening and Urban Farming. Known and loved for its wide range of green products.
Corporate office at BANER location and the warehouse at Talegoan MIDC.
Job Responsibilties:
Calling customers for their feedback about their experience from placing orders to receiving their orders.
Provide comprehensive and accurate information of plants and related products.
Address customer complaints with empathy and provide quick and effective resolution as per company policies.
Will be responsible to ensure customer happiness.
Coordinate cross-functionally with internal departments to resolve customer grievances and special requests.
Ensure you are there with the customer every step of the way.
Maintain regular and reliable attendance, including the daily schedule assigned.
Flexible with work schedule; may be expected to work weekends and holidays.
Assisting the customer delight team with inbound calls/emails/fresh chat when required.
Requirements:
Minimum 2 year of experience in relevant field (feedback calling/post sales service)
Excellent verbal, written and interpersonal communication skills.
Outstanding customer service skills and dedication to providing exceptional customer care
Must be energetic, positive, flexible, and proactive with a natural sense of curiosity, a can-do attitude and the desire to make work fun!
Required Knowledge, Skills, and Abilities
Experience : 1+yrs
Job Location : BANER PUNE
Corporate office at BANER location and the warehouse at Talegoan MIDC.
Job Responsibilties:
Calling customers for their feedback about their experience from placing orders to receiving their orders.
Provide comprehensive and accurate information of plants and related products.
Address customer complaints with empathy and provide quick and effective resolution as per company policies.
Will be responsible to ensure customer happiness.
Coordinate cross-functionally with internal departments to resolve customer grievances and special requests.
Ensure you are there with the customer every step of the way.
Maintain regular and reliable attendance, including the daily schedule assigned.
Flexible with work schedule; may be expected to work weekends and holidays.
Assisting the customer delight team with inbound calls/emails/fresh chat when required.
Requirements:
Minimum 2 year of experience in relevant field (feedback calling/post sales service)
Excellent verbal, written and interpersonal communication skills.
Outstanding customer service skills and dedication to providing exceptional customer care
Must be energetic, positive, flexible, and proactive with a natural sense of curiosity, a can-do attitude and the desire to make work fun!
Required Knowledge, Skills, and Abilities
Experience : 1+yrs
Job Location : BANER PUNE
💡 Quick Summary
Seeking a career-building opportunity? The Executive | Customer Delight |Feedback Calling position is now open for candidates interested in the Customer Care Executive sector. This role in Pune offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care Executive is a plus.