Customer calling and support (Customer complaints, Order query, Product information)
Creating & resolving customer tickets on customer support desk.
Submission of MIS report to the management.
Managing CRM software and Abandoned cart.
Coordinating with the technical team for the repairs.
Handling Sales Order, Packaging, Invoice, shipment and closing the order.
Coordinating with the courier Partners.
Responsible for Ecommerce websites order processing.
Responsible for contributing information, ideas, and research to help develop marketing strategies.
Job Type: Full-time

Salary: ₹17,000.00 - ₹24,496.42 per month

Benefits:

Leave encashment
Life insurance
Provident Fund
Schedule:

Day shift
Supplemental pay types:

Yearly bonus
Ability to commute/relocate:

Verna Industrial Estate, Verna - 703722, Goa: Reliably commute or planning to relocate before starting work (Required)
Education:

Bachelor's (Required)
Experience:

Customer support: 1 year (Required)
Order fulfillment: 1 year (Required)
Language:

English & Hindi (Required)