Job Description
As a Customer Support Executive at Teleperformance, you will be a vital part of our customer service team, providing unparalleled support to our clients and their customers. Your primary responsibility will be to address inquiries, resolve issues, and ensure a positive experience for all customers interacting with our client's products or services.
Responsibilities:
- Handle inbound customer inquiries via phone, email, and live chat in a professional and timely manner.
- Identify customer needs, clarify information, and provide solutions or alternatives to ensure customer satisfaction.
- Maintain a high level of product or service knowledge to effectively troubleshoot and address customer concerns.
- Accurately document customer interactions and transactions in the CRM system.
- Collaborate with other team members and departments to resolve customer issues efficiently.
- Uphold company policies and procedures while delivering exceptional customer service.
- Meet or exceed individual and team performance goals and quality standards
Responsibilities:
- Handle inbound customer inquiries via phone, email, and live chat in a professional and timely manner.
- Identify customer needs, clarify information, and provide solutions or alternatives to ensure customer satisfaction.
- Maintain a high level of product or service knowledge to effectively troubleshoot and address customer concerns.
- Accurately document customer interactions and transactions in the CRM system.
- Collaborate with other team members and departments to resolve customer issues efficiently.
- Uphold company policies and procedures while delivering exceptional customer service.
- Meet or exceed individual and team performance goals and quality standards
💡 Quick Summary
Seeking a career-building opportunity? The Executive | Customer Support | BPO |0|1 yrs position is now open for candidates interested in the BPO Jobs sector. This role in Jaipur offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
