Job Description
Genesys dialer knowledge with min. 2yrs.+ of experience.
• Basic knowledge of dialer monitoring and management.
• Basis Knowledge of MsExcel, SQL and My SQL
• Flexibility to work in 247 shifts and extended hours.
• Responsible for all dialer efficiency.
• Dialer Performance Optimization.
• Perform Daily data uploads, downloads & importing.
• Create & Update dialing campaigns, filter, list strategies & reports.
• Monitor & adjust the performance of dialer systems.
• Day-to-day Dialer management (Agent, Campaign, Report, Recording & Problem Management).
• Real-time monitoring and adjustment of dialer inbound queues, agent availability, agent skill sets, and outbound dialer campaign results.
• Work closely with the Operations/WFM to understand strategy for programs.
• Ensure all Dialer related issues/requests are addressed and escalated to concerned personnel / departments / vendors.
• Create and manage predictive outbound or blend dialing services for the divisions with respect to applications, priorities, table definitions, import/export raw files, filters, dial orders, call data definitions, disposition plans, schedules, and time zone groups Establish and manage dialer strategies.
• Perform continuous in depth analysis on results and provide strategic solutions to improve performance.
• Manage and maintain department key performance indicators as it pertains to Dialer Operations.
• Analyze dialer output data to identify potential problems and issues.
• Assist IT. With technical support and diagnostics with call servicing technologies. Provide in-depth reporting on campaign, service, and agent performance. .
Eligibility Criteria
• Minimum 1-4 yrs. Experience in Dialer operation (Genesis Dialer Exp. Preferred).
• Any Graduate Degree
• Sense of ownership and pride in your performance and its impact on company’s success
• Critical thinker and problem-solving skills
• Team player / Good time-management skills. .Minimum 1-4 yrs..
Location
Bangalore
Gurgaon
Mumbai
• Basic knowledge of dialer monitoring and management.
• Basis Knowledge of MsExcel, SQL and My SQL
• Flexibility to work in 247 shifts and extended hours.
• Responsible for all dialer efficiency.
• Dialer Performance Optimization.
• Perform Daily data uploads, downloads & importing.
• Create & Update dialing campaigns, filter, list strategies & reports.
• Monitor & adjust the performance of dialer systems.
• Day-to-day Dialer management (Agent, Campaign, Report, Recording & Problem Management).
• Real-time monitoring and adjustment of dialer inbound queues, agent availability, agent skill sets, and outbound dialer campaign results.
• Work closely with the Operations/WFM to understand strategy for programs.
• Ensure all Dialer related issues/requests are addressed and escalated to concerned personnel / departments / vendors.
• Create and manage predictive outbound or blend dialing services for the divisions with respect to applications, priorities, table definitions, import/export raw files, filters, dial orders, call data definitions, disposition plans, schedules, and time zone groups Establish and manage dialer strategies.
• Perform continuous in depth analysis on results and provide strategic solutions to improve performance.
• Manage and maintain department key performance indicators as it pertains to Dialer Operations.
• Analyze dialer output data to identify potential problems and issues.
• Assist IT. With technical support and diagnostics with call servicing technologies. Provide in-depth reporting on campaign, service, and agent performance. .
Eligibility Criteria
• Minimum 1-4 yrs. Experience in Dialer operation (Genesis Dialer Exp. Preferred).
• Any Graduate Degree
• Sense of ownership and pride in your performance and its impact on company’s success
• Critical thinker and problem-solving skills
• Team player / Good time-management skills. .Minimum 1-4 yrs..
Location
Bangalore
Gurgaon
Mumbai
💡 Quick Summary
Seeking a career-building opportunity? The Executive | Dialer Operation |Level 1 Level 2 position is now open for candidates interested in the MIS Executive sector. This role in Bengaluru offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in MIS Executive is a plus.