Executive Director Online and Mobile Banking

Job description
Job Description The Executive Director
Online and Mobile Banking will lead Northwest Banks digital eco
system with responsibility for design and operation of consumer facing digital shop
buy
and serve experiences in digital channels
online
mobile
Northwest
com

In this highly visible and critical role
the Managing Director will be responsible for establishing and executing a user
based design vision to improve the client experience
accelerate online sales and enrollment
and drive higher retention and engagement through innovative offerings and features
Through both native development and third
party relationships
ensure experiences are aligned with the Northwest brand and support an omni
channel experience for new and existing customers
This role will be expected to be a strong
creditable voice in driving Northwests digital and payments journey
enabling business partners and stakeholders with the insight and capability they need to drive strategic outcomes
Essential Functions Prepare ongoing assessments of digital products
recommend and execute improvements
establish a long
term roadmap to achieve a highly competitive position in the industry Be the center for knowledge
have a deep experience and curiosity about the digital product space and a desire to drive change throughout the organization Embody designed based thinking
including empathy
journey mapping
and the CX experience
put the client voice and data at the center of decision making Lead definition and execution of value propositions and end
to
end product experience
including on
boarding
transactional activities
payments
compliance workflows
customer support
operations
and bringing new solutions to market Own digital product positioning
and partner with marketing on go
to
market strategy and enablement to support the sales cycle Lead and develop digital experience team
build agile development capabilities to support roadmap execution in addition to strengthening external partnerships and evaluating
implementing new third party capabilities Manage and support technology integrations related to internal initiatives and acquisitions Recommend strategies to enhance the banks brand and image in digital channels Influence the companys data strategy and analytics to improve offerings
marketing
client experiences
performance measurement
and overall engagement outcomes Improve the existing customer journey and simplify the experience while enriching features and capabilities Increase revenue and engagement through customer adoption
channel utilization
product usage
and delivering a solutions
based approach to meeting client needs Provide a deep understanding of financial services technologies
processing
payments
and use of third
party capabilities Possess a strong background in financial services and familiarity with banking products
services
payments
and regulations Contribute to bank
wide process improvement and efficiency efforts through automation and technology Manage product knowledge centers to support internal training
customer support
and servicing Translate line of business strategies into actionable digital marketing programs that drive revenue
attributable business outcomes across all divisions Possess excellent project management and cross
functional skills by working closely with teams across the organization
including Consumer and Commercial Bank
Legal
Compliance
and Risk Management
Executive Leadership Team
Marketing
Technology
Internal Communications
and external partners Ability to create content on demand in a range of styles and voices while observing hard deadlines
and have a proven record of program development
project management
and content strategy development Build an effective digital brand to attract new business Craft and drive strategies to enable sales teams
contact center agents
and frontline partners to leverage digital capabilities Possess a proven record of strong interpersonal skills
this position requires substantial interaction with bank representatives at all levels
including senior management
The ability to communicate persuasively
both orally and in writing
with other managers
staff
and the public is vital
Additional Essential Functions Essential Functions Ensure compliance with Northwests policies and procedures
and Federal
State regulations Navigate Microsoft Office Software
computer applications
and software specific to the department in order to maximize technology tools and gain efficiency Work as part of a team Work with on
site equipment Safety and Health for Supervisors with Direct Reports Provide leadership and positive direction for maintaining the safety and loss prevention program Actively participate in and support employee participation in the safety and loss prevention program by ensuring that employees know how to properly report a safety issue
making sure that all accidents are promptly reported to Human Resources and documented
and ensuring that prompt action is taken whenever workplace hazards are identified Help implement emergency procedures QUALIFICATIONS To perform this job successfully
an individual must be able to perform each essential duty satisfactorily
The requirements listed below are representative of the knowledge
skill
and
or ability required
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Education Bachelors Degree required Masters Degree preferred Work Experience More than 15 years

Managing and developing digital banking capabilities
online
mobile
across shop
buy
and service

Managing agile teams and developers and
or as a digital product owner
Large bank experience a plus
specifically managing demands of multiple stakeholders and collaborating across marketing
technology
product
risk management
and lines of business Knowledge
Skills
and Abilities Ability to develop and implement an organizational vision which integrates key strategic goals
priorities
values
and other factors Ability to balance change and continuity
to continually strive to improve customer service and program performance
to create a work environment that encourages creative thinking
and to maintain focus
intensity and persistence
even under adversity Ability to design and implement strategies which maximize employee potential and foster high ethical standards in meeting the Northwests vision
mission
and goals Ability to make timely and effective decisions and produce results through strategic planning and the implementation and evaluation of programs and policies
Ability to acquire and administer human
financial
material
and information resources in a manner which instills public trust and accomplishes Northwests mission
and to use new technology to enhance decision making
Ability to explain
advocate and express facts and ideas in a convincing manner
and negotiate with individuals and groups internally and externally
Ability to develop an expansive professional network with other organizations Knowledge of key national and industry policies and economic
political
and social trends that affect Northwest
Understands near
term and long
range plans and determines how best to be positioned to achieve a competitive business advantage Travel Requirements Occasionally across the banks regional offices and to acquire additional expertise through industry forums
conferences
and vendor engagements
approximately 10
20
of time Northwest is an equal opportunity employer
We are committed to creating an inclusive environment for all employees