Executive | Experience

Roles and Responsibilities

COMMUNITY
• Building a community environment that’s conducive to collaboration
• Organizing new member introduction brunches and mixers/socials
• Working with local businesses in the vicinity to plan engagement events
• Continuously measuring member satisfaction and strive to improve member satisfaction levels
• Community team is the face of a center and hence ensuring that the front desk is always manned by a community team member.
• Conceptualizing and executing Community Initiatives such as Events that help build relationships between members.
• Introducing new members to our existing community of members.
• Managing billing & check-ins/ check-outs for all members whose membership qualifies as Hourly or Day-Pass
• Conducting Center Tours for all potential new members
• Attending to our members needs at all times and solve member issues
• Managing the membership waiting lists
• Ensuring all members have enrolled on COWRKS App.
• Proactively gathering data on members’ business objectives and identifying member services that could help other members achieve their objectives.
• Supervising in-building events for compliance with house rules and escalating issues as they arise.

OPERATIONS
• Working with the Operations teams to ensure operational efficiency and cleanliness of spaces, buildings, IT infrastructure, back-of-house areas, etc.
• Assisting Community Manager in building policies pertaining to Guest Registration, Security and Building Procedures.
• Providing daily, weekly and monthly reports to the Community Manager
• Liaise with our Facilities & IT Support teams to resolve member issues such as Printers, Telephones, etc.
• Conceptualizing and rolling-out initiatives that promote COWRKS
• Liaising with our Communications, Marketing & Technology teams to ensure that digital/email/print communications are conceptualized and go-live prior to events as per policy.
• Implementing new initiatives, policies & processes to improve operational efficiency and create stronger, more engaged communities and achieve a service rating of >+5%.
• Inspecting our Center amenities & services daily. When amenities or services need maintenance, raise Facilities Tickets through our ticketing platform.
• Preparing center expense reports for review by the Community Development Council of COWRKS on a monthly basis.
• Sending requirements for procurement to respective teams in a timely manner

SALES & MARKETING
• Limiting desk vacancies by ensuring operational efficiency through enhanced member experience
• Working with marketing team to ensure required visibility for your COWRKS location
• Ensuring that each community member lead is managed with utmost care and in line with the Sales Process
• Focusing on driving auxiliary revenue streams including meeting rooms, day passes, virtual office, event spaces, etc.
• Conducting/Arranging walkthroughs and co-ordinate with Sales Team.
• Conducting research on potential members and develop tailored marketing strategies and materials based on such research. Work with the marketing team of COWRKS to develop targeted marketing strategies.
• Operating within the framework set by COWRKS and be a flag bearer of COWRKS values and ethos.
• Promoting members offerings across COWRKS (DMS, print, Connect app etc.)

Preferred qualifications:
• Experience: Freshers (Hospitality Background) - 4 Years
• Qualification: Bachelor Degree