Job Description
Key functions will be:
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Coordinate with branch sales team and support BSM, SMs for lead conversion
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Tele-calling / follow up on leads given by sales team and Corporate office
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Coordinate customer walk in branch. Explain product details to customer and suggest scheme based
on need analysis
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Conduct self gold valuation and inform gold loan amount. Manage external gold valuation process i.e.
interacting with valuator making sure that the process is followed
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Update valuation details in system i.e. Gold portal and loan booking system
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Ensure loan processing completed within stipulated TAT.
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Follow up with delinquent customer and ensure that customer does not cross 30 DPD bucket
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Follow up with customer for timely interest collection
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Gold loan file disbursal in system (this could be done by BOM for most Branches)
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Custody of gold packets in the office, record it as per process
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Raise Payment Request / Cheque Disbursement, record it as per process
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Arrange to send the complete file to COPS as per process.
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Manage Related MIS, interface with COPS, regional teams as might be required.
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Co-ordinate with central telecalling team for collections / follow up for payments from overdue
borrowers
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Customer Support / Service as required
\xef\x82\xb7
Coordinate with branch sales team and support BSM, SMs for lead conversion
\xef\x82\xb7
Tele-calling / follow up on leads given by sales team and Corporate office
\xef\x82\xb7
Coordinate customer walk in branch. Explain product details to customer and suggest scheme based
on need analysis
\xef\x82\xb7
Conduct self gold valuation and inform gold loan amount. Manage external gold valuation process i.e.
interacting with valuator making sure that the process is followed
\xef\x82\xb7
Update valuation details in system i.e. Gold portal and loan booking system
\xef\x82\xb7
Ensure loan processing completed within stipulated TAT.
\xef\x82\xb7
Follow up with delinquent customer and ensure that customer does not cross 30 DPD bucket
\xef\x82\xb7
Follow up with customer for timely interest collection
\xef\x82\xb7
Gold loan file disbursal in system (this could be done by BOM for most Branches)
\xef\x82\xb7
Custody of gold packets in the office, record it as per process
\xef\x82\xb7
Raise Payment Request / Cheque Disbursement, record it as per process
\xef\x82\xb7
Arrange to send the complete file to COPS as per process.
\xef\x82\xb7
Manage Related MIS, interface with COPS, regional teams as might be required.
\xef\x82\xb7
Co-ordinate with central telecalling team for collections / follow up for payments from overdue
borrowers
\xef\x82\xb7
Customer Support / Service as required
💡 Quick Summary
Seeking a career-building opportunity? The Executive Gold Loan position is now open for candidates interested in the Customer Care Executive sector. This role in Jaipur offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care Executive is a plus.
