Key functions will be:
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Coordinate with branch sales team and support BSM, SMs for lead conversion
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Tele-calling / follow up on leads given by sales team and Corporate office
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Coordinate customer walk in branch. Explain product details to customer and suggest scheme based
on need analysis
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Conduct self gold valuation and inform gold loan amount. Manage external gold valuation process i.e.
interacting with valuator making sure that the process is followed
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Update valuation details in system i.e. Gold portal and loan booking system
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Ensure loan processing completed within stipulated TAT.
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Follow up with delinquent customer and ensure that customer does not cross 30 DPD bucket
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Follow up with customer for timely interest collection
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Gold loan file disbursal in system (this could be done by BOM for most Branches)
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Custody of gold packets in the office, record it as per process
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Raise Payment Request / Cheque Disbursement, record it as per process
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Arrange to send the complete file to COPS as per process.
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Manage Related MIS, interface with COPS, regional teams as might be required.
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Co-ordinate with central telecalling team for collections / follow up for payments from overdue
borrowers
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Customer Support / Service as required