Full–time
Summary:

Responsible for ensuring efficient operations of the Housekeeping Department with a focus on maximizing cleanliness, profitability, and guest satisfaction. Responsible for ensuring efficient operations of the Housekeeping Department in line with the company policies and standards. Supervise the entire housekeeping Department with respect to rooms, front and back of house, public areas and Treatment rooms.

Responsibilities:
• Responsible for planning, organizing, and developing the overall operation of the housekeeping department to ensure highest degree of quality guest care at all times
• Responsible for staffing, scheduling, training and developing housekeeping team.
• Manage the daily activities of the Housekeeping department to include appropriate cleaning of all areas within the Resort.
• Planning, organizing and directing team members to ensure the highest degree of guest satisfaction.
• Daily supervision of the housekeeping staff, including the day today housekeeping activities.
• Attending and resolving guest complaints.
• To control costs through correct stock usage, storage, rotation and minimizing wastage.
• Maintain the housekeeping budget, providing billing summaries and expenses for all housekeeping operations.
• Uphold the highest standards of cleanliness, safety, and conduct.
• Implement and maintain an effective and secure guest property lost/found system.
• Ensures the proper maintenance of all equipment; makes arrangements for repair and/or replacement of used and damaged equipment.
• Inspection of rooms and pubic areas on a daily basis.
• Maintain par stock of guest supplies, cleaning supplies, linen and uniform.
• Pay particular attention while organizing pest control activities.
• Coordinating the preventive maintenance schedule of rooms and public area with maintenance department.
• Ensure that team members are correctly uniformed, in line with Company Standards, and understand the importance of personal hygiene.
• Understand the importance of adhering to company policy with reference to Hazard spotting, first aid reporting, and reporting accidents.

Desired Profile:
• Bachelor’s Degree in Hotel Management from a recognized university.
• Minimum 10 to 12 years of experience in Hospitality Industry.
• Strong Operational/Technical Knowledge.
• Strong Leadership abilities and organizational skills, thinks out of the box and able to drive change and look for operational efficiencies / synergies across the network.
• Excellent communication skills and presentation skills.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary
• Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by guests