Job Description
Job description
WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2026, AS VOTED BY OUR TEAM MEMBERS!. No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow
The hotel features 298 Guest Rooms, including 19 suites. Blending Edwardian “Du Siecle” with modern comfort. Our hotel sits in the center of London’s glitzy theatre district, just a few minutes’ walk from Covent Garden, The Royal Opera House and Trafalgar Square.
Guests of this hotel will experience first-class service, distinguished by an unrivalled commitment to a personalised approach. We ensure a comfortable, luxurious stays all our guests, with guidance on locally immersive experiences where desired.
Hourly Rate of £12.88 per hour plus service charge
A WORLD OF REWARDS
• Smart uniform provided and laundered
• Free and healthy meals when on duty
• Grow your Career!
• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• High street discounts: with Perks at Work
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
• Discounted dental and health cover
• Modern and inclusive Team Member’s areas
An Executive Lounge Waiter/ess liaises and supports the Assistant Guest Experience Manager and Guest Experience & Executive Office Manager. You will communicate effectively with the executive lounge team to ensure a seamless and guest centric service is offered to all our guests including our VIP guests.
What will I be doing?
• You will be required to perform a wide range of tasks that includes guest satisfaction, team performance, cost control and respond to guest feedback
• Look for opportunities to maximize the profitability of the hotel and maintain exceptional standards of the service.
• Create a sense of community for the guests who have access to the Executive Lounge, by making them feel home away from home;
• Have a strong hotel presence; supporting at key times in the lobby/at the guest experience desk and around the hotel
• Communicate with the guests prior, during and post stay to ensure satisfaction
• Be responsible for special room assignments / in-room styling for special occasions
• You will be running your own shift with support and are the first impression a guest will have in the Executive Lounge so providing a warm, friendly, helpful welcome, the service they receive during their stay and when they leave is extremely important.
• Ensure guests receive a great customer experience and provide clear communication with guest & kitchen
• Provide product knowledge and information on food & drink, manage the daily operations of the Executive Lounge, overseeing the Food and Beverage Attendants ensuing the food and beverage offerings are displayed attractively and served competently with your support
• Ensure all VIP rooms meet the highest quality standards and include all requested amenities before VIP Guest arrival
• Serve as the main point of contact for VIP guests and ensure hotel departments are fully briefed on VIP Guest requirements
• Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
• Be visible during key lounge operations when on shift (breakfast times/evening cocktails).
What are we looking for?
Executive Lounge Waiter/ess serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
• Previous Front Office experience and food and beverage experience in the hotel, leisure or retail sector
• Calm, efficient and organised
• Excellent personal presentation and communication skills
• A passion for delivering exceptional levels of Guest service
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
• Previous experience in Executive Lounge in a hotel environment
• Multi-lingual
EVERY JOB MAKES THE STAY.
At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.
Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company
WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2026, AS VOTED BY OUR TEAM MEMBERS!. No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow
The hotel features 298 Guest Rooms, including 19 suites. Blending Edwardian “Du Siecle” with modern comfort. Our hotel sits in the center of London’s glitzy theatre district, just a few minutes’ walk from Covent Garden, The Royal Opera House and Trafalgar Square.
Guests of this hotel will experience first-class service, distinguished by an unrivalled commitment to a personalised approach. We ensure a comfortable, luxurious stays all our guests, with guidance on locally immersive experiences where desired.
Hourly Rate of £12.88 per hour plus service charge
A WORLD OF REWARDS
• Smart uniform provided and laundered
• Free and healthy meals when on duty
• Grow your Career!
• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• High street discounts: with Perks at Work
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
• Discounted dental and health cover
• Modern and inclusive Team Member’s areas
An Executive Lounge Waiter/ess liaises and supports the Assistant Guest Experience Manager and Guest Experience & Executive Office Manager. You will communicate effectively with the executive lounge team to ensure a seamless and guest centric service is offered to all our guests including our VIP guests.
What will I be doing?
• You will be required to perform a wide range of tasks that includes guest satisfaction, team performance, cost control and respond to guest feedback
• Look for opportunities to maximize the profitability of the hotel and maintain exceptional standards of the service.
• Create a sense of community for the guests who have access to the Executive Lounge, by making them feel home away from home;
• Have a strong hotel presence; supporting at key times in the lobby/at the guest experience desk and around the hotel
• Communicate with the guests prior, during and post stay to ensure satisfaction
• Be responsible for special room assignments / in-room styling for special occasions
• You will be running your own shift with support and are the first impression a guest will have in the Executive Lounge so providing a warm, friendly, helpful welcome, the service they receive during their stay and when they leave is extremely important.
• Ensure guests receive a great customer experience and provide clear communication with guest & kitchen
• Provide product knowledge and information on food & drink, manage the daily operations of the Executive Lounge, overseeing the Food and Beverage Attendants ensuing the food and beverage offerings are displayed attractively and served competently with your support
• Ensure all VIP rooms meet the highest quality standards and include all requested amenities before VIP Guest arrival
• Serve as the main point of contact for VIP guests and ensure hotel departments are fully briefed on VIP Guest requirements
• Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
• Be visible during key lounge operations when on shift (breakfast times/evening cocktails).
What are we looking for?
Executive Lounge Waiter/ess serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
• Previous Front Office experience and food and beverage experience in the hotel, leisure or retail sector
• Calm, efficient and organised
• Excellent personal presentation and communication skills
• A passion for delivering exceptional levels of Guest service
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
• Previous experience in Executive Lounge in a hotel environment
• Multi-lingual
EVERY JOB MAKES THE STAY.
At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.
Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company
💡 Quick Summary
Seeking a career-building opportunity? The Executive Lounge Waiter/ess position is now open for candidates interested in the Waiter / Steward Jobs sector. This role in London offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Waiter / Steward Jobs is a plus.