Executive| Manager |Customer Success|

Job Summary:

Industry: Banking & Finance

Experience: 1year or above

Salary: Negotiable

Company Introduction:

At iServeU we are using the power of cutting edge technology to unleash the economic potential of rural India through its one of a kind FIAS stack. The team at iServeU has a DNA of technology and heart of banking. If you are passionate about technologies that scale from serving thousands of requests per sec to millions then we are looking for you. iServeU values individuality, inquisitiveness and a strong will to deliver quality. We work in project-based sprints in small, interdisciplinary teams We have around 100 engineers working on changing the lives of 800 million Indians through the power of financial technology. There are many interesting challenges ahead, and we're happy for people to move between teams or to specialise, whatever you prefer. As an employee here you'd be able to work directly with different departments across the company, and we run regular knowledge sharing sessions so you’ll learn heaps about everything from how banks work to effective communication.

Roles & Responsibilities:

Owning the ultimate success of iServeU customers, including customer on boarding, deployment, retention, and renewal.Ensuring that customers derive maximum value from their investments in iServeU and fully leverage their subscriptions and services on an ongoing basis.Identify and develop new opportunities for expansion across the customer's business and collaborate with the sales team to ensure subscription growth and increased solution footprint.Proactively manage each customer's business needs and environments - actively seek opportunities to up-sell, cross-sell and generate referrals.Drive and execute customer renewals. - Act as the key interface between the customer and all relevant divisions.Liaise with internal departments to ensure that any Client issues are dealt with in a timely and efficient manner.Monitor, report and analyze Clients- volumes, forecasts and order conversion.

Eligibility:

Fanatical about customer success and tenacious at driving long-term customer value.Self-starter with a proven track record of driving customer success at all levels.Good at Handling stressful situations and deadline pressures wellHighly data-driven with a commitment to progress. Excited about driving and tracking a consistent engagement process with all customers in your portfolio.Excellent at verbal and written communication skills.A team player with the highest level of integrity.Ability to understand customer requirements, identify upsell and cross-sell opportunities to deepen penetration of iServeU solution within customer environment.2 to 6 years of Customer Relation Management, Sales account management or related experience.

Job Type: Full-time

Salary: ₹150,000.00 - ₹400,000.00 per year

Schedule:

Day shift

Experience:

total work: 1 year (Preferred)

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