Supervision of Operations
• Organise appropriate shifts and manning levels to meet business requirements.
• Ensure inbound stock are recovered, “break bulked”, inspected and recieve in the quickest, most efficient manner possible.
• Manage despatch of outbound shipments from country operations to ensure timely departure.
• Ensure accurate sorting and optimum loading of all inbound & outbound shipments.
• Monitor ground handler and warehouse provider performance and complete all necessary reports. Adherence to customer’s SOP
• Ensure that the SOPs are being followed and adhered to by warehouse.
• Ensure SLA are met and actions to be taken to ensure all KPIs are met as agreed

Customers
• Maintain good working relationships, Co-ordination, discussion and communication Country Operations Manager
• Assist to meet performance targets
• Together with senior managers participate in problem solving and trouble shoot process improvement process Vender (warehouse provider, suppliers)
• Ensure all service provided meet DHL’s requirement Ground handling
• Ensure hand over processes of inbound stock and paperwork are normally operated Area Operations staff at all levels
• Daily working process review, discussion
• People management Safely and Quality Assurance
• Ensure safe working practices and environment within the shift.
• Participate in DESC quality policy and initiatives e.g. ISO accreditation