Job Description
Job Description:
We are looking for a highly motivated and experienced Customer Relationship Manager (CRM) to join our team in the logistics, supply chain, and forwarding industry. The CRM will play a critical role in building and maintaining strong relationships with our clients, ensuring exceptional service delivery, and driving customer satisfaction and loyalty.
Key Responsibilities:
Serve as the primary point of contact for key clients in the logistics, supply chain, and forwarding industry.
Build and maintain strong relationships with clients, understanding their business needs and objectives.
Proactively anticipate and address client concerns or issues, ensuring prompt resolution and high levels of customer satisfaction.
Develop and implement strategic account plans to grow and retain existing client accounts, identifying opportunities for upselling or cross-selling additional services.
Collaborate closely with the sales team to support new business acquisition efforts, including proposal development, contract negotiations, and client presentations.
Coordinate with internal teams (e.g., operations, finance) to ensure seamless service delivery and client satisfaction.
Utilize CRM software to maintain accurate and up-to-date client records, track interactions, and generate reports on sales performance and customer satisfaction metrics.
Stay informed about industry trends, market developments, and competitive landscape to identify opportunities for business growth and differentiation.
Provide insights and recommendations to leadership based on market intelligence and customer feedback.
Note: Female Preference
Qualifications:
Post-Graduation / MBA in Sales / Marketing / IBM
Perks &Benefits:
-ESI/PF
-Bonus/Incentive
-Attractive Salary
-Positive Company Culture
Job Type: Full-time
Pay: ₹216,000.00 - ₹420,000.00 per year
Benefits:
Provident Fund
Schedule:
Day shift
Work Location: In person
We are looking for a highly motivated and experienced Customer Relationship Manager (CRM) to join our team in the logistics, supply chain, and forwarding industry. The CRM will play a critical role in building and maintaining strong relationships with our clients, ensuring exceptional service delivery, and driving customer satisfaction and loyalty.
Key Responsibilities:
Serve as the primary point of contact for key clients in the logistics, supply chain, and forwarding industry.
Build and maintain strong relationships with clients, understanding their business needs and objectives.
Proactively anticipate and address client concerns or issues, ensuring prompt resolution and high levels of customer satisfaction.
Develop and implement strategic account plans to grow and retain existing client accounts, identifying opportunities for upselling or cross-selling additional services.
Collaborate closely with the sales team to support new business acquisition efforts, including proposal development, contract negotiations, and client presentations.
Coordinate with internal teams (e.g., operations, finance) to ensure seamless service delivery and client satisfaction.
Utilize CRM software to maintain accurate and up-to-date client records, track interactions, and generate reports on sales performance and customer satisfaction metrics.
Stay informed about industry trends, market developments, and competitive landscape to identify opportunities for business growth and differentiation.
Provide insights and recommendations to leadership based on market intelligence and customer feedback.
Note: Female Preference
Qualifications:
Post-Graduation / MBA in Sales / Marketing / IBM
Perks &Benefits:
-ESI/PF
-Bonus/Incentive
-Attractive Salary
-Positive Company Culture
Job Type: Full-time
Pay: ₹216,000.00 - ₹420,000.00 per year
Benefits:
Provident Fund
Schedule:
Day shift
Work Location: In person
💡 Quick Summary
Seeking a career-building opportunity? The EXIM Customer Service Representative position is now open for candidates interested in the BPO Jobs sector. This role in Jaipur offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.