EXPERIENCED VOICE for Banking Process

You are invited to join HCL Technologies for an exciting opportunity in the International Voice Process for a renowned banking sector. As a Customer Support representative, you will be responsible for handling inbound calls without any sales, upselling, or cross-selling involved. Your primary focus will be on responding to clients through both voice and written communication to ensure timely and satisfactory outcomes tailored to individual needs.

Location & Schedule:

- Interview Location: HCL Technologies-AMB 6, South Phase, Ambattur Industrial Estate, Chennai, Tamil Nadu

- Work Location: Chennai- Ambattur 6

- Designation: Customer Support

- Experience: 1 to 3 years in Voice Process

- Educational Qualification: Minimum 12th grade required

- Shift: Rotational shift within 20Kms from the office location

- Mode of Interview: Walk-in

- Date: 10th to 12th March 2025

- Timing: 12:30 PM to 2:30 PM

- Contact HR: Deepthi

- Email for Queries: Deepthisai.a@hcltech.com

Responsibilities:

- Respond to client queries related to products, services, data, and accounts via voice and written channels

- Manage multiple client queries simultaneously and maintain accurate records of interactions

- Utilize workflow tools efficiently to handle workload and contribute to team targets

- Collaborate with internal teams to ensure timely resolution of client issues and uphold service quality

- Uphold good client outcomes as the focus of all operational activities

- Deliver exceptional client service to exceed expectations

Mandatory Qualifications:

- Excellent verbal and written communication skills

- Strong problem-solving abilities and multitasking skills

- Ability to work both independently and collaboratively in a team environment

- Minimum educational requirement: 12th grade

Perks and Benefits:

- Cab facility available for home pickup and drop

- 5 days working schedule

- Full-time job type with benefits including leave encashment, life insurance, and Provident Fund

Application Question:

- Must be comfortable working in rotational shifts and offs

If you are looking for a challenging yet rewarding opportunity in the banking sector, this role might be the perfect fit for you. Join us at HCL Technologies and be a part of a dynamic team dedicated to providing excellent client service and achieving operational excellence.,