Job Description
What You Can Expect
We are looking for a talented Product Adoption Expert to enhance product usage and maximize business benefits across Zoom's extensive product range. In this role, you will serve as the crucial link between Product, Marketing, and Customer Success teams, focusing on delivering exceptional onboarding experiences, effective workflows, and valuable use cases for our diverse customer base while facilitating high-impact interactions.
About the Team
This position works closely with Customer Success Managers, Onboarding Managers, and Product teams to accelerate the adoption of Zoom's cutting-edge solutions, including Zoom Phone, Contact Center, AI Companion, and more.
Key Responsibilities
• Act as the adoption authority for specific Zoom products (e.g., Zoom Phone, Contact Center, AI Companion, Rooms).
• Participate in customer calls and workshops to identify use cases and expedite product adoption.
• Collaborate with Customer Success Managers during product launches, workflow integrations, and renewals.
• Facilitate engaging customer-facing sessions such as office hours, detailed discussions, and workflow clinics.
Strategic Initiatives for Impact
• Implementation Support: Work with customer IT teams to help configure, test, and launch essential Zoom products (Meetings, Team Chat, Scheduler, Mail & Calendar, AIC, Rooms, Digital Signage, Visitor Management, Workspace Reservations, Clips, Notes, Docs & Whiteboard).
• Collaborate with Product, Product Marketing, and Enablement teams to develop scalable adoption resources: micro-learnings, playbooks, webinars, and workflow catalogs.
• Execute outreach initiatives, including office hours, community forums, and sessions for customer champions.
• Ensure that new product launches come equipped with adoption-ready materials for immediate use by CSMs and clients.
• Provide strategic feedback to Product teams based on adoption trends and implementation obstacles.
Success Metrics
• Boost the percentage of customers actively utilizing key features and workflows.
• Reduce timeframes for adopting new product releases.
• Maximize engagement through webinars, micro-learnings, and educational content.
• Support renewals and expansion efforts connected to product adoption.
Products Supported
• AI and CAIC
• Events and Webinars
• Zoom Phone
• Revenue Accelerator
Salary Range:
Minimum: $76,800.00
Maximum: $186,200.00
Zoom's Total Direct Compensation philosophy includes base salary, bonuses, and equity value, taking into consideration your qualifications and experience.
Please note that starting pay may vary based on several factors including location.
Application Deadline: 04/30/26
Work Environment
Our structured hybrid model accommodates both office and remote work settings based on the role.
Benefits
As part of our award-winning workplace culture, we offer a diverse benefits program designed to support your physical, mental, emotional, and financial well-being, promote work-life balance, and encourage community engagement.
About Us
Zoomies connect people to enhance collaboration. Our mission is to create the most effective enterprise collaboration platform, helping clients communicate seamlessly with our various products. We embrace problem-solving and operate at a fast pace to design solutions with our customers in mind. Opportunities for skills development and career advancement flourish in our cooperative, growth-oriented environment.
Our Commitment
At Zoom, we know that outstanding work arises when individuals feel empowered. We are dedicated to equitable hiring practices, evaluating all candidates based on skills, experience, and potential. If you need plant accommodations during the hiring process, please reach out for assistance—we are here to support you.
At Zoom, we value the unique contributions of every individual and strive to ensure diversity in our culture and products. We are proud to be an equal opportunity employer.
We are looking for a talented Product Adoption Expert to enhance product usage and maximize business benefits across Zoom's extensive product range. In this role, you will serve as the crucial link between Product, Marketing, and Customer Success teams, focusing on delivering exceptional onboarding experiences, effective workflows, and valuable use cases for our diverse customer base while facilitating high-impact interactions.
About the Team
This position works closely with Customer Success Managers, Onboarding Managers, and Product teams to accelerate the adoption of Zoom's cutting-edge solutions, including Zoom Phone, Contact Center, AI Companion, and more.
Key Responsibilities
• Act as the adoption authority for specific Zoom products (e.g., Zoom Phone, Contact Center, AI Companion, Rooms).
• Participate in customer calls and workshops to identify use cases and expedite product adoption.
• Collaborate with Customer Success Managers during product launches, workflow integrations, and renewals.
• Facilitate engaging customer-facing sessions such as office hours, detailed discussions, and workflow clinics.
Strategic Initiatives for Impact
• Implementation Support: Work with customer IT teams to help configure, test, and launch essential Zoom products (Meetings, Team Chat, Scheduler, Mail & Calendar, AIC, Rooms, Digital Signage, Visitor Management, Workspace Reservations, Clips, Notes, Docs & Whiteboard).
• Collaborate with Product, Product Marketing, and Enablement teams to develop scalable adoption resources: micro-learnings, playbooks, webinars, and workflow catalogs.
• Execute outreach initiatives, including office hours, community forums, and sessions for customer champions.
• Ensure that new product launches come equipped with adoption-ready materials for immediate use by CSMs and clients.
• Provide strategic feedback to Product teams based on adoption trends and implementation obstacles.
Success Metrics
• Boost the percentage of customers actively utilizing key features and workflows.
• Reduce timeframes for adopting new product releases.
• Maximize engagement through webinars, micro-learnings, and educational content.
• Support renewals and expansion efforts connected to product adoption.
Products Supported
• AI and CAIC
• Events and Webinars
• Zoom Phone
• Revenue Accelerator
Salary Range:
Minimum: $76,800.00
Maximum: $186,200.00
Zoom's Total Direct Compensation philosophy includes base salary, bonuses, and equity value, taking into consideration your qualifications and experience.
Please note that starting pay may vary based on several factors including location.
Application Deadline: 04/30/26
Work Environment
Our structured hybrid model accommodates both office and remote work settings based on the role.
Benefits
As part of our award-winning workplace culture, we offer a diverse benefits program designed to support your physical, mental, emotional, and financial well-being, promote work-life balance, and encourage community engagement.
About Us
Zoomies connect people to enhance collaboration. Our mission is to create the most effective enterprise collaboration platform, helping clients communicate seamlessly with our various products. We embrace problem-solving and operate at a fast pace to design solutions with our customers in mind. Opportunities for skills development and career advancement flourish in our cooperative, growth-oriented environment.
Our Commitment
At Zoom, we know that outstanding work arises when individuals feel empowered. We are dedicated to equitable hiring practices, evaluating all candidates based on skills, experience, and potential. If you need plant accommodations during the hiring process, please reach out for assistance—we are here to support you.
At Zoom, we value the unique contributions of every individual and strive to ensure diversity in our culture and products. We are proud to be an equal opportunity employer.
💡 Quick Summary
Seeking a career-building opportunity? The Expert in Product Adoption position is now open for candidates interested in the Marketing Executive Jobs sector. This role in Phoenix offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Marketing Executive Jobs is a plus.