Export Support Manager - Handicraft

Full job description

Job Summary:

HeartfulCraft is seeking a Remote Import-Export Support Executive with prior experience in the handicrafts export industry. The ideal candidate must be capable of supporting merchant exporters, resolving their queries, and providing complete backend support on international trade, buyer communication, export documentation, and order processing. This role is 100% remote and demands strong communication, organizational, and export process knowledge.

Key Responsibilities:

Handle daily queries from merchant exporters regarding:

Export process (IEC, GST, LUT, HS Code, shipping, etc.)

International buyer communication and follow-up

Lead generation follow-up support

Product pricing, MOQ, catalog, and HS code clarification

Assist in managing international buyer enquiries (email, WhatsApp, B2B platforms)

Coordinate internally with sourcing, logistics, and documentation teams

Share catalogs, proforma invoices, and track order stages

Provide support for quality checks, packaging details, and export compliance

Maintain CRM records and timely updates on all interactions

Requirements:

Minimum 3-5 years of experience in B2B export support, preferably in handicrafts, home décor, or FMCG exports

Strong understanding of international trade process: IEC, HS Code, documentation, shipping, buyer interaction, etc.

Experience handling international buyer queries

Excellent written and spoken communication in English & Hindi

Strong follow-up and multitasking skills

Proficient in email, Excel/Google Sheets, WhatsApp, CRM, and digital tools

Preferred Qualifications:

Prior experience working with artisan clusters or GI-tagged products

Knowledge of B2B platforms (Alibaba, TradeIndia, IndiaMART, etc.)

Familiarity with export documentation software, e.g., DGFT portal, ICEGATE, etc.

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹30,000.00 per month

Benefits:

Cell phone reimbursement

Flexible schedule

Work from home

Work Location: Remote