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Fujitsu
About the job Expression of Interest - Service Desk Team Lead
Service Desk Team Lead
Canberra location
This opportunity is open to only professionals who identify as Aboriginal and/or Torres Strait Islander, as it is a genuinely identified position.
We Are Fujitsu
We use technology to make happier lives. We are a global leader in technology and business solutions that transform organizations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.
About the role
The purpose of the role is to provide leadership, support, and direction to a Fujitsu Oceania Service Desk team in order to successfully deliver Fujitsu Service to the end user at the highest possible standard.
In this pivotal role, you will provide strategic direction, hands-on leadership, and day-to-day support to ensure your team is equipped with the right tools, resources, and processes to deliver results in a complex, high-security setting.
Responsibilities and Accountabilities
The key responsibilities and associated duties of the position fall into the following main areas:
Support of desktop, infrastructure and services across multiple technology streams
Respond to and resolve incidents within agreed timeframes and to a high standard
Asset refresh, relocation deployment and decommission maintaining data integrity
Maintenance and housekeeping of customers physical infrastructure including but not limited to desktop equipment, peripherals, telephony, print devices, audio/visual conferencing equipment.
Manage customer expectations by keeping them updated as their case progresses, notifying of any delays.
Manage and support an extended team of technical personal including reporting, pastoral care, training etc
Required Skills and Experience
You identify as Aboriginal and/or Torres Strait Islander.
Australian Citizenship is mandatory.
Experience in leading small to medium teams in a technical environment
Experience in a Helpdesk/ customer service role
Intermediate communication skills, both written and face-to-face
Advanced telephone skills including the use of empathy with customers situation and ability to communicate technical concepts to non-technical customers
Advanced personal management: punctuality, attendance, and presentation
Hardware and software troubleshooting including determination of an issue as an Incident
Candidates without prior experience may still be considered, as comprehensive training is available through our apprenticeship program.
Why Fujitsu?
We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity, and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.
We put people first. We believe in the power of diversity to drive innovation and our AWEI (Australian Workplace Equality Index) Gold Employer status, and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.
We offer tailored career paths across our global organization to support your professional and personal growth.
Our customers trust us. We have an excellent reputation across the region and globally.
Best in-class reward and recognition programs flexible work, volunteering leave, and more.
We live our values of aspiration, trust, and empathy, all day, every day.
Commitment to Diversity, Equity and Inclusion
This position is designated as an affirmative measure role for Aboriginal and Torres Strait Islander peoples under section 25 of the Public Service Act 1999 (or equivalent enabling legislation). To be eligible for this position, applicants must identify as an Aboriginal and/or Torres Strait Islander person.
As an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose. In line with our diversity, equity, and inclusion strategy, we highly welcome applications from women and gender-diverse people; Aboriginal and Torres Strait Islander people; Māori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; veterans, Australian Defence Force (ADF) and emergency responders. Transgender and gender-diverse applicants can request a copy of our Frequently Asked Questions to assist with the recruitment journey.
If you don't tick every box in this job description, please don't rule yourself out. Research suggests that underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity, rather than ticking boxes so if this resonates with you, then please apply. For more information, please email careersapac@fujitsu.com.
Search Firm Representatives – PLEASE READ:
Fujitsu does not accept unsolicited assistance from search firms for employment opportunities. All CVs or resumes submitted by search firms to any employee at our company without a valid written agreement in place for this position will be considered the sole property of our company. No fee will be paid if a candidate is hired by Fujitsu due to an agency referral where no existing agreement is in place with the Fujitsu Talent Acquisition Team. Where agency agreements are in place, introductions must be through engagement by the Fujitsu Talent Acquisition Team.
For Security Cleared Roles - PLEASE NOTE:
Due to the inherent requirements of the role, candidates must be Australian Citizens and hold a Australian Federal Government Security Clearance. The role will or will likely involve access to controlled technology, and must satisfy additional restrictions and requirements as a consequence of the International Traffic in Arms Regulations and the Export Administration Regulations. As a consequence of these restrictions and requirements, applicants may be adversely impacted if they are not Australian citizens, are dual nationals, hold citizenship from proscribed countries, or are not of Australian national origin. Please refer to Discrimination (Fujitsu Australia Limited) Exemption 2017 (No 1) Notifiable instrument NI2020-672 (ACT).
Start of main content
Job title, keywords or company
Acton ACT
50 km
Pay
filter
Remote
filter
Job Type
filter
Education level
filter
Date posted
filter
jobs in Acton ACT
1,000+ jobs
Library Reading Rooms
National Library of Australia
Canberra ACT
Time and Attendance Information Officer | Full-time Temporary with a Possibility of Permanency
Digital Canberra
Canberra ACT
Team Supervisor - Specimen Reception | Full-time Temporary with a Possibility of Permanency
Canberra Health Services
Canberra ACT
Employee assistance program
Salary packaging
Project Support Officer
Accenture
Canberra ACT
View similar jobs with this employer
Medical Coordinator (Administration) - Defence Force Recruiting
Sonic HealthPlus
Canberra ACT
Assistant Director, Reporting | Full-time Temporary with a Possibility of Permanency
Infrastructure Canberra
Canberra ACT
JACS LPP Temporary Register - ASO6 to SOGA | Full-Time and Part-Time Temporary
Justice and Community Safety
Canberra ACT
Integrated Logistics Support Specialists - Expressions of Interest
QinetiQ
Canberra ACT 2609
Visited 5 minutes ago
Assistant Director | Full-time Temporary with a Possibility of Permanency
Chief Minister, Treasury and Economic Development
Canberra ACT
Activity Officer - Acute Care of Elderly Wards | Full-time Permanent
Canberra Health Services
Canberra ACT
Employee assistance program
Salary packaging
Expression of Interest - Service Desk Team Lead
Fujitsu
Canberra ACT
Paid volunteer leave
Junior Technical Account Manager
Red Hat, Inc.
Canberra ACT
Evergreen program - APS 2 (Affirmative measure - Aboriginal and Torres Strait Islander employment)
Australian Taxation Office
Canberra ACT
Coordinator, Library Acquisitions
Australian National University
Canberra ACT 2601
Salary packaging
Team Leader | Full-time Temporary with a Possibility of Permanency
Chief Minister, Treasury and Economic Development
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Technical Assistant - Greenhouse and Potting Shed
CSIRO
Canberra ACT 2601
Visual Merchandiser
Often responds within 4 days
Peter Alexander
Canberra ACT
Data and Analytics Specialist | Full-time Temporary
Chief Minister, Treasury and Economic Development
Canberra ACT
Project Management, Scheduling, Support, Costing - Expressions of Interest
QinetiQ
Canberra ACT 2609
Research Management Officer
Australian National University
Canberra ACT 2601
On-the-job training
Community Services Manager
Community Services #1
Canberra ACT
Salary packaging
Aboriginal and Torres Strait Islander Partnerships Officer | Full-time Temporary
Justice and Community Safety
Canberra ACT
Sample Receipt Officer
ALS
Canberra ACT
Client Support Officer (Aboriginal/Torres Strait Islander Identified)
Aboriginal Legal Service
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Salary packaging
Casual Receptionist - National Convention Centre
Crowne Plaza Hotels & Resorts
Canberra ACT
People also searched:
Employers: Post a Job
Fujitsu
About the job Expression of Interest - Service Desk Team Lead
Service Desk Team Lead
Canberra location
This opportunity is open to only professionals who identify as Aboriginal and/or Torres Strait Islander, as it is a genuinely identified position.
We Are Fujitsu
We use technology to make happier lives. We are a global leader in technology and business solutions that transform organizations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.
About the role
The purpose of the role is to provide leadership, support, and direction to a Fujitsu Oceania Service Desk team in order to successfully deliver Fujitsu Service to the end user at the highest possible standard.
In this pivotal role, you will provide strategic direction, hands-on leadership, and day-to-day support to ensure your team is equipped with the right tools, resources, and processes to deliver results in a complex, high-security setting.
Responsibilities and Accountabilities
The key responsibilities and associated duties of the position fall into the following main areas:
Support of desktop, infrastructure and services across multiple technology streams
Respond to and resolve incidents within agreed timeframes and to a high standard
Asset refresh, relocation deployment and decommission maintaining data integrity
Maintenance and housekeeping of customers physical infrastructure including but not limited to desktop equipment, peripherals, telephony, print devices, audio/visual conferencing equipment.
Manage customer expectations by keeping them updated as their case progresses, notifying of any delays.
Manage and support an extended team of technical personal including reporting, pastoral care, training etc
Required Skills and Experience
You identify as Aboriginal and/or Torres Strait Islander.
Australian Citizenship is mandatory.
Experience in leading small to medium teams in a technical environment
Experience in a Helpdesk/ customer service role
Intermediate communication skills, both written and face-to-face
Advanced telephone skills including the use of empathy with customers situation and ability to communicate technical concepts to non-technical customers
Advanced personal management: punctuality, attendance, and presentation
Hardware and software troubleshooting including determination of an issue as an Incident
Candidates without prior experience may still be considered, as comprehensive training is available through our apprenticeship program.
Why Fujitsu?
We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity, and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.
We put people first. We believe in the power of diversity to drive innovation and our AWEI (Australian Workplace Equality Index) Gold Employer status, and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.
We offer tailored career paths across our global organization to support your professional and personal growth.
Our customers trust us. We have an excellent reputation across the region and globally.
Best in-class reward and recognition programs flexible work, volunteering leave, and more.
We live our values of aspiration, trust, and empathy, all day, every day.
Commitment to Diversity, Equity and Inclusion
This position is designated as an affirmative measure role for Aboriginal and Torres Strait Islander peoples under section 25 of the Public Service Act 1999 (or equivalent enabling legislation). To be eligible for this position, applicants must identify as an Aboriginal and/or Torres Strait Islander person.
As an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose. In line with our diversity, equity, and inclusion strategy, we highly welcome applications from women and gender-diverse people; Aboriginal and Torres Strait Islander people; Māori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; veterans, Australian Defence Force (ADF) and emergency responders. Transgender and gender-diverse applicants can request a copy of our Frequently Asked Questions to assist with the recruitment journey.
If you don't tick every box in this job description, please don't rule yourself out. Research suggests that underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity, rather than ticking boxes so if this resonates with you, then please apply. For more information, please email careersapac@fujitsu.com.
Search Firm Representatives – PLEASE READ:
Fujitsu does not accept unsolicited assistance from search firms for employment opportunities. All CVs or resumes submitted by search firms to any employee at our company without a valid written agreement in place for this position will be considered the sole property of our company. No fee will be paid if a candidate is hired by Fujitsu due to an agency referral where no existing agreement is in place with the Fujitsu Talent Acquisition Team. Where agency agreements are in place, introductions must be through engagement by the Fujitsu Talent Acquisition Team.
For Security Cleared Roles - PLEASE NOTE:
Due to the inherent requirements of the role, candidates must be Australian Citizens and hold a Australian Federal Government Security Clearance. The role will or will likely involve access to controlled technology, and must satisfy additional restrictions and requirements as a consequence of the International Traffic in Arms Regulations and the Export Administration Regulations. As a consequence of these restrictions and requirements, applicants may be adversely impacted if they are not Australian citizens, are dual nationals, hold citizenship from proscribed countries, or are not of Australian national origin. Please refer to Discrimination (Fujitsu Australia Limited) Exemption 2017 (No 1) Notifiable instrument NI2020-672 (ACT).
💡 Quick Summary
Seeking a career-building opportunity? The Expression of Interest -Service Desk Team Lead position is now open for candidates interested in the BPO Jobs sector. This role in Acton offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.