External Fraud Representative

Full job description
Grow your career in financial crime investigations and prevention at Kiwibank
Excellent benefits including wellbeing days, subsidized banking and more!
Based in Wellington or Hastings with hybrid work arrangements
Kō tātou tēnei. Hei kawe i ngā mahi kia tutuki | This is us. Where making an impact matters.

Are you looking to start your career in Fraud prevention?


Join Kiwibank’s Customer protection team and contribute to ensuring our customers and the bank are protected from fraudulent activity. In this role you will:

Review and resolve fraud cases referred by frontline teams.
Analyse fraud trends and transaction patterns to ensure cases are handled appropriately.
Action gambling blocks, two-factor authentication requests, and re-debits.
Respond to customer and staff enquiries across phone, email, and digital channels.
Provide updates on fraud investigations.
Help customers spot fraud red flags and avoid future scams.
Share tools and tips to protect their accounts and personal information.
Work closely with Fraud Investigators and other specialist teams.
Ensure smooth handover and resolution of complex cases.
This is us. Where your expertise matters.

At Kiwibank, we will help you build on your strengths and learn new skills, but in the meantime, we would love to hear from you if you have some of the following:

Great communication skills – you are confident talking to people and writing clearly.
A keen eye for detail and a problem-solving mindset.
A team player who’s curious, adaptable, and eager to learn.
Experience in banking or finance is a bonus, but not essential.
You do not need to tick every box here to be considered!

This is us. Where your career matters.
Our External Fraud Representative role is the perfect way to grow your career in financial services. Previous Representatives have progressed into Fraud Investigators, Team Leaders and moved into other roles within Kiwibank.

Apply Now – applications close on Thursday 9 October. We will be reviewing resumes throughout the advertising period and reserve the right to withdraw the ad at any time.

This is us. Where you and your whānau matter.

Making a difference for all Kiwi starts with making a difference for our people. Flexibility, growth, challenging and rewarding work - this is Kiwibank. A place where you can belong and thrive – we are as ambitious as we are caring. We have big ideas and big plans. For you, for Kiwibank and for all Kiwi.

For an idea about what life is like at Kiwibank and some of the benefits we offer make sure to check out the attached video.

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