Job Description
EXTERNAL LOAN OFFICER ASSISTANT- MORTGAGE BANKING
WHAT IS THE OPPORTUNITY?
An external mortgage loan officer assistant (LOA) provides support to one or more mortgage loan officers by handling administrative tasks, assisting in the loan application process, and ensuring smooth communication between all parties involved. The loan officer assistant is responsible for the identification and receipt of all supporting documentation needed in the file as well as coordination with the operational support team to drive a successful customer experience. The LOA is primarily responsible for daily pipeline management, basic communication with the customer and all parties in the transaction, and notification to the senior loan officer of all progress and/or risk items.Must be in good standing under "The Secure and Fair Enforcement for Mortgage Licensing Act of 2008" (Safe Act) and must be registered/licensed with the "Nationwide Mortgage Licensing System and Registry"; or must be able to be registered under the Safe Act. Must remain in good standing under the Safe Act.
What you will do
• Assist the mortgage loan officer with the day-to-day administrative tasks, including managing calendars, scheduling appointments, and handling correspondence.
• Prepare and review loan applications and documentations to ensure accuracy and completeness before submission to underwriting
• Provide exceptional customer service by addressing client questions and concerns throughout the loan process. Assist clients in understanding the mortgage process and the documentation required comments sharing they feel supported and informed throughout.
• organize and maintain files, records, and databases related to the mortgage loan applications
• Assists the Loan Officer in submitting conditions, monitoring expiration date on credit commitments.
• Contacts borrowers directly for additional information related to loan requests including documentation require to meet conditions necessary to complete the successful closing of the loan.
• Provide ongoing support for compliance with all applicable laws, regulations and administrative duties.
• Answers calls from borrowers, escrow, title, agents etc. regarding status and general questions throughout the process of the loan.
• Maintains a proactive commitment to established Bank programs, such as Customer first, Community Reinvestment Act (CRA) and Equal Employment Opportunity.
• Must-Have
• H.S. Diploma
• Minimum 5 year of Customer Service experience or financial experience
• Must be in good standing under "The Secure and Fair Enforcement for Mortgage Licensing Act of 2008" (Safe Act) and must be registered/licensed with the "Nationwide Mortgage Licensing System and Registry"; or must be able to be registered under the Safe Act. Must remain in good standing under the Safe Act.
• Skills and Knowledge
• Bachelor's Degree Preferred
• Excellent verbal and written communication skills. Must have good analytical skills and the ability to pay close attention to detail.
• Utilizes independent judgment under general supervision.
• May interact with clients, and occasionally with vendors and other outside lending institutions to obtain information and/or request documents.
• Considerable knowledge of the job and the practical application to problems and situations ordinarily encountered.
• Compensation
Base salary: $60,000 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.
• To be considered for this position you must meet at least these basic qualifications
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
• Benefits and Perks
At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our [ Benefits and Perks](https://image.emails.cnb.com/lib/fe5e15707c640c78771c/m/10/cbedd856-c2fc-4+1b-a625-3ab7a0fd+a65.pdf).
ABOUT CITY NATIONAL
City National Bank, a subsidiary of Royal Bank of Canada, is the largest bank headquartered in Los Angeles with $+2.03 billion in assets as of April 30, 2026. Founded in 1+54, City National provides personalized banking, investment and trust services in select markets including Los Angeles, Orange County, San Diego, the San Francisco Bay Area, New York City, Nashville, Atlanta, Delaware, Las Vegas, Washington D.C. and Miami. In addition, the company and its investment affiliates manage or administer $+6.83 billion in client investment assets. City National is dedicated to strengthening communities, and in 2026 alone, the company made more than $11 million in charitable contributions to nonprofits that support the communities it serves.
• City National Bank does business in Miami and the state of Florida as CN Bank.
For more information about City National, visit [cnb.com](https://www.cnb.com/).
• EQUAL OPPORTUNITY EMPLOYER & REASONABLE ACCOMMODATION
City National Bank is an equal opportunity employer committed to promoting and maintaining a diverse, equitable and inclusive working environment where differences are valued and encouraged. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, ****** orientation, gender identity, national origin, disability, veteran status or any other basis protected by the laws or regulations in the locations where we operate or in our Code of Conduct. [READ MORE](https://image.emails.cnb.com/lib/fe5e15707c640c78771c/m/1/15+726e0-aeb1-4058-+052-d7a2d6+626b8.pdf)
If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation for any part of the employment process. Please contact us via [email](mailto:TalentAcquisition@cnb.com) or leave a message at (213) 673-+13+. These contact methods are dedicated to applicants whose disability prevents them from successfully applying online. Only messages left for this purpose will be returned. Responses may take up to two business days.
WHAT IS THE OPPORTUNITY?
An external mortgage loan officer assistant (LOA) provides support to one or more mortgage loan officers by handling administrative tasks, assisting in the loan application process, and ensuring smooth communication between all parties involved. The loan officer assistant is responsible for the identification and receipt of all supporting documentation needed in the file as well as coordination with the operational support team to drive a successful customer experience. The LOA is primarily responsible for daily pipeline management, basic communication with the customer and all parties in the transaction, and notification to the senior loan officer of all progress and/or risk items.Must be in good standing under "The Secure and Fair Enforcement for Mortgage Licensing Act of 2008" (Safe Act) and must be registered/licensed with the "Nationwide Mortgage Licensing System and Registry"; or must be able to be registered under the Safe Act. Must remain in good standing under the Safe Act.
What you will do
• Assist the mortgage loan officer with the day-to-day administrative tasks, including managing calendars, scheduling appointments, and handling correspondence.
• Prepare and review loan applications and documentations to ensure accuracy and completeness before submission to underwriting
• Provide exceptional customer service by addressing client questions and concerns throughout the loan process. Assist clients in understanding the mortgage process and the documentation required comments sharing they feel supported and informed throughout.
• organize and maintain files, records, and databases related to the mortgage loan applications
• Assists the Loan Officer in submitting conditions, monitoring expiration date on credit commitments.
• Contacts borrowers directly for additional information related to loan requests including documentation require to meet conditions necessary to complete the successful closing of the loan.
• Provide ongoing support for compliance with all applicable laws, regulations and administrative duties.
• Answers calls from borrowers, escrow, title, agents etc. regarding status and general questions throughout the process of the loan.
• Maintains a proactive commitment to established Bank programs, such as Customer first, Community Reinvestment Act (CRA) and Equal Employment Opportunity.
• Must-Have
• H.S. Diploma
• Minimum 5 year of Customer Service experience or financial experience
• Must be in good standing under "The Secure and Fair Enforcement for Mortgage Licensing Act of 2008" (Safe Act) and must be registered/licensed with the "Nationwide Mortgage Licensing System and Registry"; or must be able to be registered under the Safe Act. Must remain in good standing under the Safe Act.
• Skills and Knowledge
• Bachelor's Degree Preferred
• Excellent verbal and written communication skills. Must have good analytical skills and the ability to pay close attention to detail.
• Utilizes independent judgment under general supervision.
• May interact with clients, and occasionally with vendors and other outside lending institutions to obtain information and/or request documents.
• Considerable knowledge of the job and the practical application to problems and situations ordinarily encountered.
• Compensation
Base salary: $60,000 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.
• To be considered for this position you must meet at least these basic qualifications
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
• Benefits and Perks
At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our [ Benefits and Perks](https://image.emails.cnb.com/lib/fe5e15707c640c78771c/m/10/cbedd856-c2fc-4+1b-a625-3ab7a0fd+a65.pdf).
ABOUT CITY NATIONAL
City National Bank, a subsidiary of Royal Bank of Canada, is the largest bank headquartered in Los Angeles with $+2.03 billion in assets as of April 30, 2026. Founded in 1+54, City National provides personalized banking, investment and trust services in select markets including Los Angeles, Orange County, San Diego, the San Francisco Bay Area, New York City, Nashville, Atlanta, Delaware, Las Vegas, Washington D.C. and Miami. In addition, the company and its investment affiliates manage or administer $+6.83 billion in client investment assets. City National is dedicated to strengthening communities, and in 2026 alone, the company made more than $11 million in charitable contributions to nonprofits that support the communities it serves.
• City National Bank does business in Miami and the state of Florida as CN Bank.
For more information about City National, visit [cnb.com](https://www.cnb.com/).
• EQUAL OPPORTUNITY EMPLOYER & REASONABLE ACCOMMODATION
City National Bank is an equal opportunity employer committed to promoting and maintaining a diverse, equitable and inclusive working environment where differences are valued and encouraged. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, ****** orientation, gender identity, national origin, disability, veteran status or any other basis protected by the laws or regulations in the locations where we operate or in our Code of Conduct. [READ MORE](https://image.emails.cnb.com/lib/fe5e15707c640c78771c/m/1/15+726e0-aeb1-4058-+052-d7a2d6+626b8.pdf)
If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation for any part of the employment process. Please contact us via [email](mailto:TalentAcquisition@cnb.com) or leave a message at (213) 673-+13+. These contact methods are dedicated to applicants whose disability prevents them from successfully applying online. Only messages left for this purpose will be returned. Responses may take up to two business days.
💡 Quick Summary
Seeking a career-building opportunity? The External Loan Officer Assistant- Mortgage Banking - Full-time position is now open for candidates interested in the Bank Jobs sector. This role in Wilmington offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
