Job Description
TO APPLY FOR THIS POSITION CLICK ON THE LINK AND DIRECTLY SHORTLISTS FOR THE INTERVIEW
https://www.myglit.com/lateral/cref/+7d10c60c4
RTA
Location- Gurgaon
Level- P1
Designation- Analyst BAT
CTC- 6LPA
Graduation is a must
Job Description:
Strong WFM domain knowledge, should be able to create skilling plans, Mitigation plan, crisis
management, Break/Shrinkage management and other analyses required by management
Should be hands on experience with Call centre tools such as Verint, Nice Incontact, IEX, Avaya CMS
Serves as escalation point for issues beyond operations analysts authority; resolves conflicts
involving skilling, resources, or technical issues.
Prepares reports for management summarizing results of research, analyses and evaluation of any
discrepancies.
Drive initiatives on profitability improvement through automation, To fulfill any other Adhoc requests
that came by on a monthly basis.
Ability to work within deadlines & strict timeframes, strong analytical and problem-solving skills,
excellent time management skills, excellent verbal and written communication skills, strong
interpersonal and relationship management skills, ability to work productively in a fast-paced call
center environment, multi-task and detail-oriented with ability to work with little supervision.
1 - 3 years of experience
https://www.myglit.com/lateral/cref/+7d10c60c4
RTA
Location- Gurgaon
Level- P1
Designation- Analyst BAT
CTC- 6LPA
Graduation is a must
Job Description:
Strong WFM domain knowledge, should be able to create skilling plans, Mitigation plan, crisis
management, Break/Shrinkage management and other analyses required by management
Should be hands on experience with Call centre tools such as Verint, Nice Incontact, IEX, Avaya CMS
Serves as escalation point for issues beyond operations analysts authority; resolves conflicts
involving skilling, resources, or technical issues.
Prepares reports for management summarizing results of research, analyses and evaluation of any
discrepancies.
Drive initiatives on profitability improvement through automation, To fulfill any other Adhoc requests
that came by on a monthly basis.
Ability to work within deadlines & strict timeframes, strong analytical and problem-solving skills,
excellent time management skills, excellent verbal and written communication skills, strong
interpersonal and relationship management skills, ability to work productively in a fast-paced call
center environment, multi-task and detail-oriented with ability to work with little supervision.
1 - 3 years of experience
💡 Quick Summary
Seeking a career-building opportunity? The F|10 Urgent Hiring of Real Time Analyst For top bpo Companies Haryana position is now open for candidates interested in the BPO Jobs sector. This role in Gurugram offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
