Facilities - Operations & Governance

Location
Sydney NSW•Hybrid work
 
Benefits
Pulled from the full job description
Health insurance
Employee discount
Insurance services
Paid volunteer leave
Group activities
 
Full job description
JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

The role:
We are seeking an experienced professional to oversee governance and reporting for our Integrated Facilities Management (IFM) portfolio. This critical role ensures robust performance management, financial tracking, and compliance with all contractual KPIs and SLAs.

Please note this role will be required in Huntingwood with ability to travel to Sydney CBD once a week.

Key responsibilities of the role:
Governance & ComplianceEnsure adherence to JLL's operating model and governance frameworks for IFM delivery
Lead regular governance meetings with internal stakeholders and subcontractors to review performance, compliance, and risk

Reporting & AnalyticsDevelop, maintain, and deliver regular reports on work order performance, including response times, resolution times, backlog, and completion rates
Track and report on financial performance, including budget adherence, cost savings, and variance analysis
Oversee collection, validation, and reporting of all contractual KPIs and SLAs with accurate and timely submission

Performance ManagementMonitor and drive continuous improvement in service delivery by analyzing trends in work order data, financials, and KPI/SLA results
Identify underperformance or risk areas and implement corrective actions with operational teams and subcontractors
Support implementation of best practices and process improvements across the IFM portfolio

Stakeholder EngagementServe as primary point of contact for governance and reporting matters with clients and JLL team

Requirements:
Experience in facilities management, operations, or related field with strong understanding of IFM delivery models
Demonstrated ability to manage governance processes and reporting for large, complex portfolios
Proficiency in data analysis, reporting tools, and dashboard platforms (Power BI, Tableau, JLL proprietary systems)
Strong communication and stakeholder management skills
Experience working with KPIs, SLAs, and financial tracking in service delivery environments

Benefits
Great employee discounts off fitness, wellbeing & other renowned bands
Private Health Insurance Discounts
Active Social Club
Employee assistant program
Novated Lease for EV cars
Paid time off for volunteer work
Career Opportunities with Australia's #1 Commercial Real Estate firm
Premium offices
Hybrid / flexible working

About us:
As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace.

This is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We support applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disability and people of all age, religions and race.

We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

Apply today, quoting job reference number JPREQ451894
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.