Job Description
The Fare Program Analyst III oversees all aspects of fare products and pass program. Ensures customer-friendly, effective, and efficient administration of pass program to meet agency goals. Creates fare related standard operating procedures and keeps them up to date. Ensures compliance with DART’s fare policy, TITLE VI, ADA, and other associated laws and regulations. Assists in fare collection system support, developing product pricing for fares, and performing data analysis related to the development of transit pass products.
Essential Duties and Responsibilities:
Oversees all aspects of fare products and pass program to meet pass sales and product development goals.
Performs data analysis of current fare program and regularly monitors performance.
Performs revenue impact analysis in relations to transit pass products and promotions.
Provides pass sales forecast data for current and future fare products.
Partners with marketing team in pass program administration and associated processes.
Responsible for reconciling DARTs systems. Researches, identifies, explains and reports reconciliation variances to minimize fraud risk.
Ensure accurate fraud detection methods are in place and updated with industry standards.
Engages with community engagement team in promoting existing fare product.
Reviews customer comments report monthly. Investigates and resolves field problems and customer concerns. Issues customer refunds.
Develops and maintains fare related standard operating procedures (SOP’s) and ensures compliance to DART’s fare policy through implementation of policy elements.
Verifies compliance with federal, state, and local laws.
Continuously reviews and recommends improvements to business and organizational processes to improve efficiency, effectiveness, and customer payment experience.
Assists with implementation of technology initiatives that impact pass programs.
Creates, oversees, maintains, monitors, develops, and supports special projects, programs, and reports.
Gathers and analyzes data for business proposals, cost estimates, and schedules.
Conducts research on a variety of topics.
Provides support to senior staff in complex projects as directed.
Performs other related duties as assigned.
Minimum Knowledge, Skills, and Abilities Required:
Note: An equivalent combination of related education and experience may be substituted for the below stated minimums excluding High School Diploma, GED, Licenses, or Certifications.
Bachelor’s degree from an accredited college or university in Finance, Business Administration, Statistical Analysis, or related field.
Four (4) years professional experience including program administration, data analysis, financial modeling and forecasting, and product pricing, with one year in public transit fare systems preferred.
Pass a physical (medical) examination that includes a drug screen in order to operate DART non-revenue vehicles.
Pass criminal background check and credit check.
Proficient in personal computer (PC) software applications such as Windows, Microsoft Office applications of Word, Excel, PowerPoint, and Access, or other related software applications.
Ability to use various back-office systems, reporting tools and investigative methods to resolve customer issues, refunds and disputes are responded to in a timely manner
High level of written and oral communication, ability to analyze and find solutions to complex interpersonal, professional, technical, and administrative problems.
Knowledge and skilled working with statistics and detailed technical information, including strategic planning, market research, and business process improvement.
Ability to demonstrate a fiduciary responsibility to the section, division, department, and DART in handling confidential information and assets.
Ability to write clearly and succinctly in a variety of communication settings and styles. Ability to make good decisions based upon a mixture of analysis, wisdom, experience, and judgment.
Experience facilitating meetings and presenting complex information in a professional setting.
Ability to use time effectively and efficiently, concentrate efforts on priorities, and attend to a broad range of activities.
Ability to learn new skills, technical details, and industry-specific information quickly.
Working Conditions:
Works in an environment where there is minimum exposure to dust, noise, or temperature. May be moderately exposed to unpleasant working conditions to include dust, noise, temperature, weather, petroleum products, and chemicals while visiting DART's operating facilities, assuming incumbent is observing all policies and procedures, safety precautions and regulations, and using all protective clothing and devices provided.
Note: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. The statements are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may perform other duties as assigned.
DART is proud to be an Equal Employment Opportunity Employer, supporting diversity in the workplace. M/F/D/V
Open until qualified applicants are identified.
JR102975
Essential Duties and Responsibilities:
Oversees all aspects of fare products and pass program to meet pass sales and product development goals.
Performs data analysis of current fare program and regularly monitors performance.
Performs revenue impact analysis in relations to transit pass products and promotions.
Provides pass sales forecast data for current and future fare products.
Partners with marketing team in pass program administration and associated processes.
Responsible for reconciling DARTs systems. Researches, identifies, explains and reports reconciliation variances to minimize fraud risk.
Ensure accurate fraud detection methods are in place and updated with industry standards.
Engages with community engagement team in promoting existing fare product.
Reviews customer comments report monthly. Investigates and resolves field problems and customer concerns. Issues customer refunds.
Develops and maintains fare related standard operating procedures (SOP’s) and ensures compliance to DART’s fare policy through implementation of policy elements.
Verifies compliance with federal, state, and local laws.
Continuously reviews and recommends improvements to business and organizational processes to improve efficiency, effectiveness, and customer payment experience.
Assists with implementation of technology initiatives that impact pass programs.
Creates, oversees, maintains, monitors, develops, and supports special projects, programs, and reports.
Gathers and analyzes data for business proposals, cost estimates, and schedules.
Conducts research on a variety of topics.
Provides support to senior staff in complex projects as directed.
Performs other related duties as assigned.
Minimum Knowledge, Skills, and Abilities Required:
Note: An equivalent combination of related education and experience may be substituted for the below stated minimums excluding High School Diploma, GED, Licenses, or Certifications.
Bachelor’s degree from an accredited college or university in Finance, Business Administration, Statistical Analysis, or related field.
Four (4) years professional experience including program administration, data analysis, financial modeling and forecasting, and product pricing, with one year in public transit fare systems preferred.
Pass a physical (medical) examination that includes a drug screen in order to operate DART non-revenue vehicles.
Pass criminal background check and credit check.
Proficient in personal computer (PC) software applications such as Windows, Microsoft Office applications of Word, Excel, PowerPoint, and Access, or other related software applications.
Ability to use various back-office systems, reporting tools and investigative methods to resolve customer issues, refunds and disputes are responded to in a timely manner
High level of written and oral communication, ability to analyze and find solutions to complex interpersonal, professional, technical, and administrative problems.
Knowledge and skilled working with statistics and detailed technical information, including strategic planning, market research, and business process improvement.
Ability to demonstrate a fiduciary responsibility to the section, division, department, and DART in handling confidential information and assets.
Ability to write clearly and succinctly in a variety of communication settings and styles. Ability to make good decisions based upon a mixture of analysis, wisdom, experience, and judgment.
Experience facilitating meetings and presenting complex information in a professional setting.
Ability to use time effectively and efficiently, concentrate efforts on priorities, and attend to a broad range of activities.
Ability to learn new skills, technical details, and industry-specific information quickly.
Working Conditions:
Works in an environment where there is minimum exposure to dust, noise, or temperature. May be moderately exposed to unpleasant working conditions to include dust, noise, temperature, weather, petroleum products, and chemicals while visiting DART's operating facilities, assuming incumbent is observing all policies and procedures, safety precautions and regulations, and using all protective clothing and devices provided.
Note: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. The statements are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may perform other duties as assigned.
DART is proud to be an Equal Employment Opportunity Employer, supporting diversity in the workplace. M/F/D/V
Open until qualified applicants are identified.
JR102975
💡 Quick Summary
Seeking a career-building opportunity? The Fare Program Analyst III position is now open for candidates interested in the Back Office Jobs sector. This role in Dallas offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Back Office Jobs is a plus.