The role entails providing best in-class customer service to become their banking partner of choice through efficient and cost-effective customer engagement. The role bearer would be responsible for providing customer service, cross-sell and deepening of accounts for a designated branch. The role bearer is responsible for forging effective relationships with customers and ensuring quality customer service is delivered consistently, contributing to achieving larger branch banking channel goals Roles & Responsibilities Key / Primary Responsibilities of the Role - List the primary deliverables "- Giving the client need based product solutions and, in the process, aligning client requirements with business specifics- Assessing customer propensity and ensuring higher product penetration per relationship- Referencing for more business from existing customers- Handle customer queries and complaints- Ensuring adherence to banking regulation & policies pertaining to Anti Money laundering, know your customer (KYC), Data & Information security etc.- Assist in closure of all observations on audit report " Secondary Responsibilities - List the deliverables other than primary, but essential for the role - Perform audit and ensure compliance to internal and external regulations and guidelines Key Success Metrics Share of customer wallet, Product Cross Sell targets Qualifications Graduate - Any disciplinePost Graduate - MBA preferred Experience Minimum Number of Years - 1-4 years of relevant experience in Banking or allied BusinessIndustry - BFSI Functional Area - Retail Liabilities