Job Description
First Security Bank offers career opportunities for diverse, professional, and energetic individuals who foster a culture that values critical thinking, problem solving and who execute operational excellence.
Important Information Regarding Application Process: Please note that we do not accept resumes and encourage applicants to include work history on our formal application available via the "Apply Now" link. Data from resume cannot be downloaded into application. We invite you to view additional job opportunities at https://www.fsbank.com/about/join-us/.
Summary
Under the supervision and guidance of the assigned manager; assists the First Security Bank Electronic Banking department in sending and receiving wires over the Fed Line while monitoring, documenting, and reconciling all wire Fed Line activity. Coordinates daily settlement with correspondent banking personnel. This position requires employees to work on-site.
QUALIFICATIONS | EDUCATION | EXPERIENCE | SKILLS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
EDUCATION And/or EXPERIENCE
• High School Diploma or GED Required.
• 6 months - 2 years post-secondary education and/or cash handling, customer service, relevant banking, or professional experience preferred.
Hours Of Availability
Regularly Scheduled Hours: 40 Hours per week | Availability between Monday- Friday 7:00am - 5:30pm (Rotates 7:00am-4:00pm, 8:00am-5:00pm, 8:30am-5:30pm) | Extended working hours may be required.
Essential Duties And Responsibilities
• Maintain strict privacy regarding customer account information. Maintain customer confidence and protect bank operations by keeping information confidential.
• Possess and maintain a high level of integrity with an in-depth understanding of bank operations and wire policies/procedures.
• Provide customers with exceptional customer service and execute operational excellence. In person: Greet every customer with a smile, maintain eye contact, call them by name, stay connected in conversation and let them know they are appreciated. When on the telephone: Speak with a smile, call them by name, stay connected in the conversation and let them know they are appreciated.
• Continual training in compliance with related bank and department policies, audit standards, the bank’s Customer Identification Program (CIP), OFAC guidelines, regulatory mandates (i.e. Dodd-Frank Act, Regulation E, etc.) will be required.
• Initiate communication with the Federal Reserve Bank for all approved Fed line applications to include, but not be limited to: Automated Clearing House (ACH) entries, wire transfers, and FR2+00 (Reserve Reporting).
• Completes all work assignments of departments including wire functions and incoming and outgoing foreign/domestic assignments. Work with branch staff and other internal bank staff on issues related to wires, foreign check collections, and other assigned tasks.
• Identify all fraud alerts. Closely monitor all outgoing wires/Automated Clearing House (ACH) originating files for potential fraud and notify management of potential suspicious activity. Keep abreast of industry changes, scams, fraud trends, and evolving security risks.
• Complete daily ACH processes for core routing number and respondent routing number.
• Maintain all appropriate and necessary documentation for wire functions/ACH functions.
• Perform end of day balancing with Federal Reserve and wire platform. Resolve wire validation errors, wire rejects, audit exceptions, audit requests, compliance requests, accounting reconciliation questions, customer wire inquiries, and wire subpoena requests.
• Log and retain records of all wire activity. Reconcile and balance individual wires daily.
• Assist in ensuring daily, monthly, and quarterly responsibilities are completed as assigned.
• Assist customers, officers, management and other bank employees with inquiries and product support.
• Able to professionally communicate clearly and effectively in verbal and written form with customers and bank employees. Refer customers to other bank services as necessary.
• Able to logically comprehend and execute detailed written or oral instructions as well as to read, interpret and comprehend short correspondence and memos.
• Ability to use mathematical skills (add, subtract, multiply, and divide numbers) is required.
• Operate computer, keyboard, telephone, scanner, and copier. Strong computer skills including general knowledge in MS Office Outlook, typing, 10-key, and the internet. Proficiency with internal bank software, MS Word, and Excel is required.
• Must be able to arrive at work on time, work on-site and work cooperatively with other co-workers.
• Complete all online compliance Teal Training courses in a timely manner.
• Work location and/or additional duties may be assigned or required by management.
SUPERVISORY RESPONSIBILITIES: This job has no supervisory responsibilities.
Soft Skills
Foster a culture that values critical thinking and problem solving, engagement, inclusion, execute operational excellence and diversity at all levels. Establish positive and productive work relationships; able to generate trust, ability, and willingness to give and receive honest, balanced feedback. Willingness to adhere to a strict ethical code of conduct.
PHYSICAL DEMANDS
The employee must possess sufficient mobility to work in and move about in a standard office setting and sufficient hand, arm, and finger dexterity to operate a computer keyboard and other office equipment. Substantial time may be spent on the telephone and working on a computer, sitting and/or standing. The employee must have the ability to hear and articulate well enough to carry on a normal conversation, both in person and over the telephone. Visual abilities required by this job include the ability to read materials in either a printed format or on a computer screen. The employee must occasionally lift and move up to 10 pounds.
The work environment described here is representative of what an employee encounters while performing the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
MENTAL DEMANDS
The duties of this position require the ability to maintain attention to detail and complete work projects accurately in a short amount of time, despite interruptions. The employee must have the ability to maintain confidentiality and professionalism in all situations. The position also requires the ability to read and interpret documents and draft written communications.
EEO/AA/M/F/Vet/Disability
Important Information Regarding Application Process: Please note that we do not accept resumes and encourage applicants to include work history on our formal application available via the "Apply Now" link. Data from resume cannot be downloaded into application. We invite you to view additional job opportunities at https://www.fsbank.com/about/join-us/.
Summary
Under the supervision and guidance of the assigned manager; assists the First Security Bank Electronic Banking department in sending and receiving wires over the Fed Line while monitoring, documenting, and reconciling all wire Fed Line activity. Coordinates daily settlement with correspondent banking personnel. This position requires employees to work on-site.
QUALIFICATIONS | EDUCATION | EXPERIENCE | SKILLS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
EDUCATION And/or EXPERIENCE
• High School Diploma or GED Required.
• 6 months - 2 years post-secondary education and/or cash handling, customer service, relevant banking, or professional experience preferred.
Hours Of Availability
Regularly Scheduled Hours: 40 Hours per week | Availability between Monday- Friday 7:00am - 5:30pm (Rotates 7:00am-4:00pm, 8:00am-5:00pm, 8:30am-5:30pm) | Extended working hours may be required.
Essential Duties And Responsibilities
• Maintain strict privacy regarding customer account information. Maintain customer confidence and protect bank operations by keeping information confidential.
• Possess and maintain a high level of integrity with an in-depth understanding of bank operations and wire policies/procedures.
• Provide customers with exceptional customer service and execute operational excellence. In person: Greet every customer with a smile, maintain eye contact, call them by name, stay connected in conversation and let them know they are appreciated. When on the telephone: Speak with a smile, call them by name, stay connected in the conversation and let them know they are appreciated.
• Continual training in compliance with related bank and department policies, audit standards, the bank’s Customer Identification Program (CIP), OFAC guidelines, regulatory mandates (i.e. Dodd-Frank Act, Regulation E, etc.) will be required.
• Initiate communication with the Federal Reserve Bank for all approved Fed line applications to include, but not be limited to: Automated Clearing House (ACH) entries, wire transfers, and FR2+00 (Reserve Reporting).
• Completes all work assignments of departments including wire functions and incoming and outgoing foreign/domestic assignments. Work with branch staff and other internal bank staff on issues related to wires, foreign check collections, and other assigned tasks.
• Identify all fraud alerts. Closely monitor all outgoing wires/Automated Clearing House (ACH) originating files for potential fraud and notify management of potential suspicious activity. Keep abreast of industry changes, scams, fraud trends, and evolving security risks.
• Complete daily ACH processes for core routing number and respondent routing number.
• Maintain all appropriate and necessary documentation for wire functions/ACH functions.
• Perform end of day balancing with Federal Reserve and wire platform. Resolve wire validation errors, wire rejects, audit exceptions, audit requests, compliance requests, accounting reconciliation questions, customer wire inquiries, and wire subpoena requests.
• Log and retain records of all wire activity. Reconcile and balance individual wires daily.
• Assist in ensuring daily, monthly, and quarterly responsibilities are completed as assigned.
• Assist customers, officers, management and other bank employees with inquiries and product support.
• Able to professionally communicate clearly and effectively in verbal and written form with customers and bank employees. Refer customers to other bank services as necessary.
• Able to logically comprehend and execute detailed written or oral instructions as well as to read, interpret and comprehend short correspondence and memos.
• Ability to use mathematical skills (add, subtract, multiply, and divide numbers) is required.
• Operate computer, keyboard, telephone, scanner, and copier. Strong computer skills including general knowledge in MS Office Outlook, typing, 10-key, and the internet. Proficiency with internal bank software, MS Word, and Excel is required.
• Must be able to arrive at work on time, work on-site and work cooperatively with other co-workers.
• Complete all online compliance Teal Training courses in a timely manner.
• Work location and/or additional duties may be assigned or required by management.
SUPERVISORY RESPONSIBILITIES: This job has no supervisory responsibilities.
Soft Skills
Foster a culture that values critical thinking and problem solving, engagement, inclusion, execute operational excellence and diversity at all levels. Establish positive and productive work relationships; able to generate trust, ability, and willingness to give and receive honest, balanced feedback. Willingness to adhere to a strict ethical code of conduct.
PHYSICAL DEMANDS
The employee must possess sufficient mobility to work in and move about in a standard office setting and sufficient hand, arm, and finger dexterity to operate a computer keyboard and other office equipment. Substantial time may be spent on the telephone and working on a computer, sitting and/or standing. The employee must have the ability to hear and articulate well enough to carry on a normal conversation, both in person and over the telephone. Visual abilities required by this job include the ability to read materials in either a printed format or on a computer screen. The employee must occasionally lift and move up to 10 pounds.
The work environment described here is representative of what an employee encounters while performing the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
MENTAL DEMANDS
The duties of this position require the ability to maintain attention to detail and complete work projects accurately in a short amount of time, despite interruptions. The employee must have the ability to maintain confidentiality and professionalism in all situations. The position also requires the ability to read and interpret documents and draft written communications.
EEO/AA/M/F/Vet/Disability
💡 Quick Summary
Seeking a career-building opportunity? The Fed Line Processor position is now open for candidates interested in the Bank Jobs sector. This role in Searcy offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.