Job Description
Respond to customer queries in a timely and accurate way, via phone, email, social media, or chat, identify customer needs, and help customers with product information.
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users).
Update our internal databases with information about technical issues and useful discussions with customers.
Monitor customer complaints on social media and reach out to provide assistance.
Share feature requests and effective workarounds with team members.
Follow up with customers to ensure their technical issues are resolved.
Gather customer feedback and share it with our Product, Sales, and Marketing teams.
Assist in training junior Customer Support Representatives
Job Type: Full-time
Salary: ₹10,000.00 - ₹20,000.00 per month
Benefits:
Health insurance
Paid time off
Provident Fund
Schedule:
Day shift
Supplemental Pay:
Overtime pay
Shift allowance
COVID-1+ considerations:
Vaccination is required
Ability to commute/relocate:
Jawahar Nagar, Jaipur - 302004, Rajasthan: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
Do you write well in English?
Education:
Higher Secondary(12th Pass) (Preferred)
Experience:
total work: 1 year (Preferred)
Customer service: 1 year (Preferred)
Language:
Hindi (Preferred)
English (Preferred)
Speak with the employer
++1-XXXXXXXXXX
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users).
Update our internal databases with information about technical issues and useful discussions with customers.
Monitor customer complaints on social media and reach out to provide assistance.
Share feature requests and effective workarounds with team members.
Follow up with customers to ensure their technical issues are resolved.
Gather customer feedback and share it with our Product, Sales, and Marketing teams.
Assist in training junior Customer Support Representatives
Job Type: Full-time
Salary: ₹10,000.00 - ₹20,000.00 per month
Benefits:
Health insurance
Paid time off
Provident Fund
Schedule:
Day shift
Supplemental Pay:
Overtime pay
Shift allowance
COVID-1+ considerations:
Vaccination is required
Ability to commute/relocate:
Jawahar Nagar, Jaipur - 302004, Rajasthan: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
Do you write well in English?
Education:
Higher Secondary(12th Pass) (Preferred)
Experience:
total work: 1 year (Preferred)
Customer service: 1 year (Preferred)
Language:
Hindi (Preferred)
English (Preferred)
Speak with the employer
++1-XXXXXXXXXX
💡 Quick Summary
Seeking a career-building opportunity? The Female Customer Support Executive position is now open for candidates interested in the BPO Jobs sector. This role in Jaipur offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
