Job Description
Job Responsibilities:
Timely and accurate enablement’s of clients and users onto e-Trading platforms (internal and vendor(BBG , Tradeweb, MarketAxess)
Provide Training’s and Demo’s to clients of JPM in-house e-Trading platforms
Participate in regional and global projects with focus strategic reengineering that accelerate our current onboarding queues to meet SLAs determined by the business
Data generation to help aid business decisions and Initiate management resourcing
Rapidly identify and remediate any client issues/queries raised by Front Office, Middle Office, Back Office and/or the client. Liaise internally to resolve client system access and connectivity issues
Required Qualifications, Skills and Capabilities:
Prior experience in Operations within the Financial Services Industry is preferred.
Experience with FX Trade Support/ Middle Office / Client Servicing functions is advantageous
Good analytical skills, due diligence and attention to detail
Excellent interpersonal skills, good attitude, and strong communication / presentation skills
Flexibility around work schedule and willingness to provide start of week support from 5am Sydney time once a week
Able to multi-task and work in a very fast-paced and stressful environment
Able to work in a high pressure environment
We’re a global company whose primary business language is English and so fluency in written and spoken English is required
Bachelor’s degree or equivalent
7 to 10 years of financial industry experience
Technical Skills : Alteryx , Tableau , MS Access
ABOUT US
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, ****** orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
ABOUT THE TEAM
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.
Timely and accurate enablement’s of clients and users onto e-Trading platforms (internal and vendor(BBG , Tradeweb, MarketAxess)
Provide Training’s and Demo’s to clients of JPM in-house e-Trading platforms
Participate in regional and global projects with focus strategic reengineering that accelerate our current onboarding queues to meet SLAs determined by the business
Data generation to help aid business decisions and Initiate management resourcing
Rapidly identify and remediate any client issues/queries raised by Front Office, Middle Office, Back Office and/or the client. Liaise internally to resolve client system access and connectivity issues
Required Qualifications, Skills and Capabilities:
Prior experience in Operations within the Financial Services Industry is preferred.
Experience with FX Trade Support/ Middle Office / Client Servicing functions is advantageous
Good analytical skills, due diligence and attention to detail
Excellent interpersonal skills, good attitude, and strong communication / presentation skills
Flexibility around work schedule and willingness to provide start of week support from 5am Sydney time once a week
Able to multi-task and work in a very fast-paced and stressful environment
Able to work in a high pressure environment
We’re a global company whose primary business language is English and so fluency in written and spoken English is required
Bachelor’s degree or equivalent
7 to 10 years of financial industry experience
Technical Skills : Alteryx , Tableau , MS Access
ABOUT US
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, ****** orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
ABOUT THE TEAM
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.
💡 Quick Summary
Seeking a career-building opportunity? The FICC eCommerce | Client Service Associate I position is now open for candidates interested in the Bank Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
