Job Description
ROLE TITLE: Field Service Engineer
FUNCTION: Field Service
REGION: Asia Pacific
REPORTING: State Service Incharge
LOCATION: India
COMPANY OVERVIEW
As a global leader in cash technology solutions, we provide the financial, retail, cash centre and gaming industries with confidence that their cash is protected and always working to help build a stronger business.
Our cash automation technologies and process engineering services help businesses in more than 100 countries optimize the handling, movement and management of cash. While we span the globe, we personally engage with each customer to address their unique challenges and goals — enhancing staff efficiency, reducing operating costs and enabling a more rewarding customer experience.
We offer peace of mind. We enable transformation. We generate options. We empower people. We do all this by releasing companies from the burden of cash management, putting cash to work, and helping customers enhance the value that their staff and facilities add to their business.
ROLE PURPOSE
Field support for the direct installations in the specified region.
Key Responsibilities
Machine installations in the regions allocated by the firm
Train end users in banks and financial institutions on the various machine related functionalities
Manage SLA
Resolve technical issues of the installed units
Get the service requests closed in time
Carrying out scheduled preventive maintenance
Manage MIS & service reports
Skills, Knowledge & Expertise
EDUCATION AND QUALIFICATIONS
Education Level: Diploma in Engineering Freshers
Qualifications: Up to 2 years experience in the industry
REQUIRED SKILLS AND COMPETENCIES
Preferably from Banking Automation Background.(Currency Processing Machines)
Ability to resolve technical issues
Client Interfacing
Self motivated and responsible, with keen attention to detail
Reasonable written and oral skills
About GLORY
Global Leaders in Customer Experience Automation
With a culture rooted in innovation, each day Glory’s people are transforming our customer’s businesses. Our automation solutions empower retailers, restaurants and financial institutions to save time, money, and deliver unrivalled customer experiences. Publicly listed and proudly international, Glory has been a trusted name for over 100 years, and a global leader for more than a decade. That’s a reputation we’ve earned by combining our pioneering software and hardware with our dynamic people. Because alongside our technology, it’s our people who are driving our successes.
Why Join Us
Here at Glory, our ambitions are as big as yours. And that’s why we are actively looking to recruit the best of the best. Join Glory and you will be part of the force driving our transformative technology and leading-edge innovations. That’s because every Glory solution is powered by exceptional people like you. People with experience, skills and dedication. Here, we prioritise the development and well-being of our people. Across vibrant and collaborative workplaces, you’ll team up with colleagues across the world to deliver remarkable solutions in more than one-hundred countries. Looking to make a global impact? Join Glory in innovating the future of business transformation.
Glory Values
The Glory Values are our ethos of working together, diversity and innovation: a practical blueprint of how we work together. We live our values wherever we are – with both colleagues and customers. Glory Values help us meet new challenges and exceed expectations. And they help us further our skills and work with trust and respect.
Customer Delight. We put our customers first.
Integrity. We do the right thing, always.
Innovation. We embrace new challenges and share the future.
Speed. We move fast, that’s how we stay ahead.
Diversity & Respect. We value the strength in our differences.
Teamwork. We succeed together.
FUNCTION: Field Service
REGION: Asia Pacific
REPORTING: State Service Incharge
LOCATION: India
COMPANY OVERVIEW
As a global leader in cash technology solutions, we provide the financial, retail, cash centre and gaming industries with confidence that their cash is protected and always working to help build a stronger business.
Our cash automation technologies and process engineering services help businesses in more than 100 countries optimize the handling, movement and management of cash. While we span the globe, we personally engage with each customer to address their unique challenges and goals — enhancing staff efficiency, reducing operating costs and enabling a more rewarding customer experience.
We offer peace of mind. We enable transformation. We generate options. We empower people. We do all this by releasing companies from the burden of cash management, putting cash to work, and helping customers enhance the value that their staff and facilities add to their business.
ROLE PURPOSE
Field support for the direct installations in the specified region.
Key Responsibilities
Machine installations in the regions allocated by the firm
Train end users in banks and financial institutions on the various machine related functionalities
Manage SLA
Resolve technical issues of the installed units
Get the service requests closed in time
Carrying out scheduled preventive maintenance
Manage MIS & service reports
Skills, Knowledge & Expertise
EDUCATION AND QUALIFICATIONS
Education Level: Diploma in Engineering Freshers
Qualifications: Up to 2 years experience in the industry
REQUIRED SKILLS AND COMPETENCIES
Preferably from Banking Automation Background.(Currency Processing Machines)
Ability to resolve technical issues
Client Interfacing
Self motivated and responsible, with keen attention to detail
Reasonable written and oral skills
About GLORY
Global Leaders in Customer Experience Automation
With a culture rooted in innovation, each day Glory’s people are transforming our customer’s businesses. Our automation solutions empower retailers, restaurants and financial institutions to save time, money, and deliver unrivalled customer experiences. Publicly listed and proudly international, Glory has been a trusted name for over 100 years, and a global leader for more than a decade. That’s a reputation we’ve earned by combining our pioneering software and hardware with our dynamic people. Because alongside our technology, it’s our people who are driving our successes.
Why Join Us
Here at Glory, our ambitions are as big as yours. And that’s why we are actively looking to recruit the best of the best. Join Glory and you will be part of the force driving our transformative technology and leading-edge innovations. That’s because every Glory solution is powered by exceptional people like you. People with experience, skills and dedication. Here, we prioritise the development and well-being of our people. Across vibrant and collaborative workplaces, you’ll team up with colleagues across the world to deliver remarkable solutions in more than one-hundred countries. Looking to make a global impact? Join Glory in innovating the future of business transformation.
Glory Values
The Glory Values are our ethos of working together, diversity and innovation: a practical blueprint of how we work together. We live our values wherever we are – with both colleagues and customers. Glory Values help us meet new challenges and exceed expectations. And they help us further our skills and work with trust and respect.
Customer Delight. We put our customers first.
Integrity. We do the right thing, always.
Innovation. We embrace new challenges and share the future.
Speed. We move fast, that’s how we stay ahead.
Diversity & Respect. We value the strength in our differences.
Teamwork. We succeed together.
💡 Quick Summary
Seeking a career-building opportunity? The Field Service Engineer position is now open for candidates interested in the Bank Jobs sector. This role in Surat offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
