Field Service Engineer | Hyderabad
Completes and successfully pass assigned training tasks on assigned products and responsibilitiesWorking knowledge of Sciex and OEM products ( CE / LC / LCMS-MS )Experienced in performing high quality installation, repair and maintenance on mass spec instrumentsAssigned and responsible for customer satisfaction at strategic accountsPerforms IQ / OQ and other qualification products.
Includes training.Mentors and trains lesser experienced staff membersExperienced in HPLC / CE installation and maintenancePerforms preventive maintenance on select productsDemonstrates and completes all administration dutiesMaintains own tool and parts inventory to ensure adequate supplyDemonstrating the operations of the CE , LC-MS / MS instruments to customersEnsure that response time, down time and spares & consumables inventories at customer sites is tracking at acceptable levelsEnsure quality service support is being provided such that high levels of customer satisfaction contributes to win rateWork closely with Sales and Application Support teams to leverage competitive advantage for the business in the regionContribute to development, nurturing and retention of key customer base in the regionProvide market intelligence and trends to the teamShare business leads with the sales teamMake timely escalations to the service leadership in order to get timely and relevant support for driving business in the regionEducation and / or Work Experience Requirements : MSc / BE / in Electronics orInstrumentation;
Specialization in Analytical Instrumentation 6-8 years of relevant experience in Lifesciences or related industry In-depth understanding of analytical instrumentation in research, specific to mass spectrometry He / she should have hands on experience related to instruments like CE,Mass Spec, HPLC, etcExposure to a technical support function in a business environment of sales of high value capital equipment is highly desirable Excellent communication skills (written and oral)Demonstrated experience of being a team player Good command over the English Language Proficiency in MS-OfficeFlexibility to travel frequently at short noticeWhen you join us, you’ll also be joining Danaher’s global organization, where 6+, people wake up every day determined to help our customers win.
As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful tools and the stability of a tested organization.
Danaher is committed to a diverse and inclusive culture where everyone feels they belong and all voices are heard. We believe in our associates and the unique perspectives they bring to every challenge, which is why we’ll empower you to push the boundaries of what’s possible.
If you’ve ever wondered what’s within you, there’s no better time to find out. When you join us, you’ll also be joining Danaher’s global organization, where 80, people wake up every day determined to help our customers win.
As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful tools and the stability of a tested organization.
At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.
Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
If you’ve ever wondered what’s within you, there’s no better time to find out