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Job title, keywords or company
Acton ACT
50 km
jobs in Acton ACT
600+ jobs
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Field Service Technician (IT)
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Employers: Post a Job
Let’s be honest. Canberra IT can be a bit… predictable.
Some days you are in a shiny Barton office fixing a dock that mysteriously decide overnight that there are no such things as "monitors". Other days you are driving across the lake because someone swears the internet “just disappeared”. Occasionally you end up in a building with no signage and security that politely pretends you were expected. And every now and then you end up at a government building that looks like it was designed by someone who really liked concrete.
If that sounds like your kind of day, we should probably talk.
First Focus is looking for a Field Support Technician in the Canberra region who enjoys the variety, autonomy and client relationships that come with life in the field.
About First Focus
First Focus is Australia’s best mid-market Managed Service Provider. Not just according to us either, Cloudtango has ranked us the #1 MSP in Australia for eight years running.
We have been around for more than 15 years, and these days there are 360+ of us across Australia, New Zealand and the Philippines. Despite that growth we have tried very hard not to become one of those companies where everything feels like a process and nobody laughs anymore.
We hire good people, give them interesting work, and trust them to get on with it.
One of our core values is Live Curiously, which basically means asking questions, sharing knowledge, and always looking for a better way to do things. If you are the kind of person who likes figuring things out rather than just following a script, you will probably enjoy it here.
You can read more about our values here:
https://www.firstfocus.com.au/about-us/
Why this role is actually fun
Field roles can be the best jobs in IT if they are done properly.
You get out from behind the headset.
You meet real people.
You see real environments.
You solve real problems.
And most importantly, every day is a little bit different.
Some days you will knock out five quick fixes before lunch. Other days you will spend half the afternoon figuring out why a network that “has always worked perfectly” suddenly decided it does not want to anymore.
The good news is you are never doing it alone. Our field engineers work closely with Service Desk, Engineers and Technical Account Managers, so when something interesting turns up there are always smart people around to bounce ideas off.
What you will be doing
In this role you will:
Provide onsite desktop and infrastructure support to clients across the Canberra region
Troubleshoot issues across desktops, servers and networks
Assist with project deployments and rollouts
Install and configure servers, networking gear and other infrastructure
Work with experienced Engineers and Technical Account Managers to maintain great client environments
Build strong relationships with the people you support
Many of our field techs end up becoming the person clients call first when something strange happens.
Which in IT, is quite often.
Requirements
What you will need
We are looking for someone who is technically capable but also good with people.
You will ideally bring:
Solid experience with Microsoft AD, Exchange, Azure and Microsoft 365
General networking knowledge
Strong troubleshooting skills
Great written and spoken communication
Good organisation and time management
Experience working for an IT service provider or MSP (nice to have)
A vehicle and full driver’s licence (required)
Ability to obtain Australian Government security clearance is helpful but not essential
Benefits
Competitive salary package including up to $100k + other benefits
Free access to Uprise, including 1:1 coaching with qualified psychologists or counsellors
Flexible working options that support work-life balance
Never Stop Growing, with up to 10 paid training days each year, certification support and salary increases for completed certifications (conditions apply)
Weekly internal training sessions and a large learning library
Our FastTrack mentoring program
The MAD (Making a Difference) Council focused on equality, charity and the environment
Tesla company car option (conditions apply)
Regular social events and a genuinely great team culture
First Focus welcomes applications from Neurodiverse candidates. We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.
A final thought
The best field engineers are the ones who enjoy the mix of technology and people.
If you like solving problems, meeting interesting clients, and occasionally driving across Canberra to fix something that turned out to be a loose cable… this role might suit you perfectly.
Start of main content
Job title, keywords or company
Acton ACT
50 km
jobs in Acton ACT
600+ jobs
Store Team Member
Woolworths Metro
Canberra ACT
Employee rewards program
View similar jobs with this employer
Graphic Communication Co-Worker
IKEA
Canberra ACT 2609
Parental leave
Annual leave
Uniform provided
Employee assistance program
Junior Cafe All-Rounder
DOCKSIDE CAFE KINGSTON
Kingston ACT 2604
Free drinks
Free food
Employee discount
Visited * hours ago
Retail Customer Experience
Dirty Janes
Fyshwick ACT 2609
Customer Banking Specialist - Yass
Commonwealth Bank
Canberra ACT
Visited * hours ago
Retail Team Member - Calwell
Often responds within 2 days
Ampol Retail Store
Calwell ACT 2905
View similar jobs with this employer
Veterinary Associate - Greencross Tuggeranong
Often responds within 3 days
Greencross Vets
Calwell ACT 2905
Annual leave
Baker / Bakers Assistant
Deeks Health Foods
Weetangera ACT 2614
Employee discount
Experience Barista & FOH
The Knox Made in Watson
Watson ACT
Basketball Coach (Private) in Canberra, Australian Capital Territory | TeachMe.To
TeachMe.To
Canberra ACT
Educational Leader
Guardian Childcare & Education
Amaroo ACT 2914
Cafe all rounder
bsquared espresso
Fyshwick ACT 2609
Trainer and Assessor (IT Information Technology)
AWS Institute Pty Ltd
Canberra ACT
Professional development assistance
Work from home
Barista/All Rounder
Espresso Room
Canberra ACT 2600
Barista/All Rounder
Rowa Cafe
Belconnen ACT 2617
Baker – Gluten Free
Deeks Health Foods
Aranda ACT 2614
Employee discount
Urgently Needed of Personal Housekeepers / Cleaners – Ainslie Lynch NSW
Get You
Ainslie ACT 2602
Store Manager (Head Coach) - Canberra
Often responds within 1 day
LSKD
Canberra ACT
Food and Beverage Attendant
Mr B Pastel
Belconnen ACT 2617
Free food
Kitchen Hand
Mr. Papa
Canberra ACT
Grounds & Maintenance Officer
Levande
Page ACT 2614
View similar jobs with this employer
Field Service Technician (IT)
Often responds within 1 day
First Focus
Canberra ACT 2601
Paid training
Company car
Baker
L'épi Artisan Bakery
Hume ACT 2620
Employee discount
Employee assistance program
Delivery Driver and Kitchen Hand
Arnolds ribs and pizza
Greenway ACT 2900
Events Wait Staff
Mr. Papa
Canberra ACT 2601
People also searched:
Employers: Post a Job
Let’s be honest. Canberra IT can be a bit… predictable.
Some days you are in a shiny Barton office fixing a dock that mysteriously decide overnight that there are no such things as "monitors". Other days you are driving across the lake because someone swears the internet “just disappeared”. Occasionally you end up in a building with no signage and security that politely pretends you were expected. And every now and then you end up at a government building that looks like it was designed by someone who really liked concrete.
If that sounds like your kind of day, we should probably talk.
First Focus is looking for a Field Support Technician in the Canberra region who enjoys the variety, autonomy and client relationships that come with life in the field.
About First Focus
First Focus is Australia’s best mid-market Managed Service Provider. Not just according to us either, Cloudtango has ranked us the #1 MSP in Australia for eight years running.
We have been around for more than 15 years, and these days there are 360+ of us across Australia, New Zealand and the Philippines. Despite that growth we have tried very hard not to become one of those companies where everything feels like a process and nobody laughs anymore.
We hire good people, give them interesting work, and trust them to get on with it.
One of our core values is Live Curiously, which basically means asking questions, sharing knowledge, and always looking for a better way to do things. If you are the kind of person who likes figuring things out rather than just following a script, you will probably enjoy it here.
You can read more about our values here:
https://www.firstfocus.com.au/about-us/
Why this role is actually fun
Field roles can be the best jobs in IT if they are done properly.
You get out from behind the headset.
You meet real people.
You see real environments.
You solve real problems.
And most importantly, every day is a little bit different.
Some days you will knock out five quick fixes before lunch. Other days you will spend half the afternoon figuring out why a network that “has always worked perfectly” suddenly decided it does not want to anymore.
The good news is you are never doing it alone. Our field engineers work closely with Service Desk, Engineers and Technical Account Managers, so when something interesting turns up there are always smart people around to bounce ideas off.
What you will be doing
In this role you will:
Provide onsite desktop and infrastructure support to clients across the Canberra region
Troubleshoot issues across desktops, servers and networks
Assist with project deployments and rollouts
Install and configure servers, networking gear and other infrastructure
Work with experienced Engineers and Technical Account Managers to maintain great client environments
Build strong relationships with the people you support
Many of our field techs end up becoming the person clients call first when something strange happens.
Which in IT, is quite often.
Requirements
What you will need
We are looking for someone who is technically capable but also good with people.
You will ideally bring:
Solid experience with Microsoft AD, Exchange, Azure and Microsoft 365
General networking knowledge
Strong troubleshooting skills
Great written and spoken communication
Good organisation and time management
Experience working for an IT service provider or MSP (nice to have)
A vehicle and full driver’s licence (required)
Ability to obtain Australian Government security clearance is helpful but not essential
Benefits
Competitive salary package including up to $100k + other benefits
Free access to Uprise, including 1:1 coaching with qualified psychologists or counsellors
Flexible working options that support work-life balance
Never Stop Growing, with up to 10 paid training days each year, certification support and salary increases for completed certifications (conditions apply)
Weekly internal training sessions and a large learning library
Our FastTrack mentoring program
The MAD (Making a Difference) Council focused on equality, charity and the environment
Tesla company car option (conditions apply)
Regular social events and a genuinely great team culture
First Focus welcomes applications from Neurodiverse candidates. We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.
A final thought
The best field engineers are the ones who enjoy the mix of technology and people.
If you like solving problems, meeting interesting clients, and occasionally driving across Canberra to fix something that turned out to be a loose cable… this role might suit you perfectly.
💡 Quick Summary
Seeking a career-building opportunity? The Field Service Technician (IT) position is now open for candidates interested in the BPO Jobs sector. This role in Acton offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
