Job Description
The Star Entertainment Group (TSEG) is a publicly listed company on the ASX. Our purpose is to create fun at trusted destinations and our aim is to deliver sustainable outcomes for our guests, our Team Members, the communities in which we exist and our shareholders. We do this by providing entertainment, gaming, and leisure experiences in a safe, responsible, and ethical way. We will do this by embedding our values to lead the organisation with a focus on safer gambling and good business practices.
Our properties across Brisbane, the Gold Coast and Sydney are world-class with many award-winning hotels, restaurants, bars, and entertainment venues.
As our Field Services Engineer, reporting to the Senior Manager of Property Technology for Sydney. You will support the Star Entertainment business through the flawless execution of specialised I.T Field Service Engineer tasks.
This is a fantastic opportunity where you will provide timely and efficient I.T service resolution for supported equipment as required.
A few of your responsibilities:
Configuration of I.T equipment and Ability to troubleshoot I.T supported infrastructure and services
Decommission I.T equipment in alignment with Asset Management process
Provide guidance and support to our end users as well as other Field Services Team Members
Deployment of new and replacement I.T equipment
2nd level support for all I.T Desktop operating systems and associated software deployments
What we are looking for:
2‐3 years minimum experience in 2nd Level IT Desktop/Field Services Support
Experience in Troubleshooting and Supporting Windows 10, 11, macOS, iOS and AndroidOS
Experience in Troubleshooting and Supporting M365 Office Applications and Services
Experience in basic Microsoft Intune usage.
Experience in basic Microsoft Active Directory/Entra (formerly Azure AD) usage.
Hardware Troubleshooting and Repair experience i.e. Laptops, Desktops
Experience within a customer service organisation.
About you:
You are a driven and motivated IT professional with a robust background in IT support. Your advanced analytical skills enable you to swiftly diagnose complex issues, ensuring minimal downtime for our clients. You excel under pressure, adeptly managing incidents and prioritising tasks to meet deadlines without compromising quality in a regulated environment.
Your role will be pivotal in maintaining quality standards and service level commitments according to business requirements and expectations.
What we can offer you:
Complimentary meal on site every day including hot meals, and more.
Discounted parking available in the city
Career development, training, and courses via The Star Academy
Diversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+
Opportunity to work with elite professionals and assets
Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.
Our culture:
Each team member is expected to champion The Star’s Purpose, Values, and Principles (PVP), which serve as the cornerstone of The Star’s culture.
Our purpose is to create fun at trusted destinations. This commitment involves living our values of Build memorable connections, Own It, Lead with Integrity, and Take good care.
We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process. We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs.
The Star was awarded WGEA Employer of Citation for Gender Equality (2026-24) and has been recognised as a 2026 GOLD Employer by the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace.
It’s your time to SHINE!
Click on the link below to make your next career move with The Star.
Our properties across Brisbane, the Gold Coast and Sydney are world-class with many award-winning hotels, restaurants, bars, and entertainment venues.
As our Field Services Engineer, reporting to the Senior Manager of Property Technology for Sydney. You will support the Star Entertainment business through the flawless execution of specialised I.T Field Service Engineer tasks.
This is a fantastic opportunity where you will provide timely and efficient I.T service resolution for supported equipment as required.
A few of your responsibilities:
Configuration of I.T equipment and Ability to troubleshoot I.T supported infrastructure and services
Decommission I.T equipment in alignment with Asset Management process
Provide guidance and support to our end users as well as other Field Services Team Members
Deployment of new and replacement I.T equipment
2nd level support for all I.T Desktop operating systems and associated software deployments
What we are looking for:
2‐3 years minimum experience in 2nd Level IT Desktop/Field Services Support
Experience in Troubleshooting and Supporting Windows 10, 11, macOS, iOS and AndroidOS
Experience in Troubleshooting and Supporting M365 Office Applications and Services
Experience in basic Microsoft Intune usage.
Experience in basic Microsoft Active Directory/Entra (formerly Azure AD) usage.
Hardware Troubleshooting and Repair experience i.e. Laptops, Desktops
Experience within a customer service organisation.
About you:
You are a driven and motivated IT professional with a robust background in IT support. Your advanced analytical skills enable you to swiftly diagnose complex issues, ensuring minimal downtime for our clients. You excel under pressure, adeptly managing incidents and prioritising tasks to meet deadlines without compromising quality in a regulated environment.
Your role will be pivotal in maintaining quality standards and service level commitments according to business requirements and expectations.
What we can offer you:
Complimentary meal on site every day including hot meals, and more.
Discounted parking available in the city
Career development, training, and courses via The Star Academy
Diversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+
Opportunity to work with elite professionals and assets
Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.
Our culture:
Each team member is expected to champion The Star’s Purpose, Values, and Principles (PVP), which serve as the cornerstone of The Star’s culture.
Our purpose is to create fun at trusted destinations. This commitment involves living our values of Build memorable connections, Own It, Lead with Integrity, and Take good care.
We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process. We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs.
The Star was awarded WGEA Employer of Citation for Gender Equality (2026-24) and has been recognised as a 2026 GOLD Employer by the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace.
It’s your time to SHINE!
Click on the link below to make your next career move with The Star.
💡 Quick Summary
Seeking a career-building opportunity? The Field Services Engineer NSW position is now open for candidates interested in the IT Engineer & Developer Jobs sector. This role in Sydney offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in IT Engineer & Developer Jobs is a plus.
