Job Description
Why Verifone
For more than 30 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide.
Verifone has a diverse, dynamic and fast paced work environment in which employees are focused on results and have opportunities to excel. We take pride in the fact that we work with leading retailers, merchants, banks, and third party partners to invent and deliver innovative payments solution around the world. We strive for excellence in our products and services, and are obsessed with customer happiness. Across the globe, Verifone employees are leading the payments industry through experience, innovation, and an ambitious spirit. Whether it's developing the next platform of secure payment systems or searching for new ways to bring electronic payments to new markets, the team at Verifone is dedicated to the success of our customers, partners and investors. It is this passion for innovation that drives each one of our employees for personal and professional success.
Verifone is proudly an in-office work culture as we see immense benefits to career development and business results from our colleagues being physically co-located. Currently, we do allow a hybrid work schedule but we regularly revisit our attendance policy.
What's exciting about the role
As a Field Service Representative, you'll be a trusted face of EFTPOS New Zealand in your region. You'll work directly with customers to install, support and service payment solutions, ensuring their businesses can trade smoothly and confidently.
What you'll do
Installing and upgrading EFTPOS and payment solutions at customer sites
Providing onsite technical support and troubleshooting
Training customers to confidently use our systems and products
Managing your own daily schedule while meeting agreed service levels
Keeping job notes, stock movements and system updates accurate and up to date
Working closely with internal teams to resolve issues quickly
Identifying opportunities to add value for customers and pass on sales leads
Building strong, long-term relationships with customers in your region
What qualification will you need to be successful?
More than 2 years of experience in onsite/field technical support, system troubleshooting, or customer-facing technical role
Strong ability to diagnose issues, provide hands-on support, and train customers on systems and products
Proven capability to work independently, manage schedules, meet SLAs, and maintain accurate job and system records
Excellent communication and stakeholder management skills, with a customer-first mindset and ability to identify value-add or sales opportunities
Our commitment
Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, ****** orientation, national origin, genetics, disability, age, or veteran status. Verifone is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
For more than 30 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide.
Verifone has a diverse, dynamic and fast paced work environment in which employees are focused on results and have opportunities to excel. We take pride in the fact that we work with leading retailers, merchants, banks, and third party partners to invent and deliver innovative payments solution around the world. We strive for excellence in our products and services, and are obsessed with customer happiness. Across the globe, Verifone employees are leading the payments industry through experience, innovation, and an ambitious spirit. Whether it's developing the next platform of secure payment systems or searching for new ways to bring electronic payments to new markets, the team at Verifone is dedicated to the success of our customers, partners and investors. It is this passion for innovation that drives each one of our employees for personal and professional success.
Verifone is proudly an in-office work culture as we see immense benefits to career development and business results from our colleagues being physically co-located. Currently, we do allow a hybrid work schedule but we regularly revisit our attendance policy.
What's exciting about the role
As a Field Service Representative, you'll be a trusted face of EFTPOS New Zealand in your region. You'll work directly with customers to install, support and service payment solutions, ensuring their businesses can trade smoothly and confidently.
What you'll do
Installing and upgrading EFTPOS and payment solutions at customer sites
Providing onsite technical support and troubleshooting
Training customers to confidently use our systems and products
Managing your own daily schedule while meeting agreed service levels
Keeping job notes, stock movements and system updates accurate and up to date
Working closely with internal teams to resolve issues quickly
Identifying opportunities to add value for customers and pass on sales leads
Building strong, long-term relationships with customers in your region
What qualification will you need to be successful?
More than 2 years of experience in onsite/field technical support, system troubleshooting, or customer-facing technical role
Strong ability to diagnose issues, provide hands-on support, and train customers on systems and products
Proven capability to work independently, manage schedules, meet SLAs, and maintain accurate job and system records
Excellent communication and stakeholder management skills, with a customer-first mindset and ability to identify value-add or sales opportunities
Our commitment
Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, ****** orientation, national origin, genetics, disability, age, or veteran status. Verifone is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
💡 Quick Summary
Seeking a career-building opportunity? The Field Services Representative position is now open for candidates interested in the Bank Jobs sector. This role in Wellington offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
