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Acton ACT
50 km
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Unisys
What success looks like in this role:
This role will serve as a S ubject matter exper t, leading the delivery of high-quality technical support and services to our clients within the Australian Government. In this advanced capacity, you will not only troubleshoot and resolve complex technical issues, perform system installations and maintenance, and provide on-site support to ensure the seamless operation of client IT infrastructure, but also drive continuous improvement and innovation across field services practices.
A core responsibility of this role is to champion problem management—identifying recurring issues, conducting root cause analysis, and implementing sustainable solutions that enhance service reliability and efficiency. You will lead initiatives to innovate technical processes, introduce best practices, and foster a culture of ongoing improvement within the team.
As a recognized SME, you will provide expert guidance to both clients and internal teams, ensuring that evolving needs are met with the highest standards of professionalism and technical excellence. You will mentor and develop junior engineers, instilling a mindset of innovation and continuous learning, and ensuring the team consistently delivers exceptional customer care.
This role requires a mandatory NV2 AGSVA security clearance.
Skills and Experience:
Proven experience in a Deskside support environment performing fault investigation, triaging, and resolution.
Experience with desktop support, server support, hardware, network and software installation and troubleshooting.
Experience with supporting a corporate Windows environment
Experience with supporting physical and virtual environments (Desktop and Servers)
Operating system support (Windows 10 & 7, Linux, and other operating systems)
Office 365, Outlook, exchange, and other critical business application support Standalone Support
Printing (installation, deployment, configuration, disposals)
Complex Software installation and troubleshooting
Network (triaging, fault diagnostic, root cause analysis)
Software and Hardware diagnostic skills and building/upgrading PC's.
You will be successful in this role if you have:
NV1 Security Clearance must have for this role.
Driver's License required.
Motivated and enthusiastic.
Experience in both independent and collaborative environments is essential. A relevant degree in IT or a related field, along with industry certifications, will be highly regarded.
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, ****** orientation, transgender status, veteran status or any other category protected by law.
Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.
If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com . US job seekers can find more information about Unisys’ EEO commitment here .
Start of main content
Job title, keywords or company
Acton ACT
50 km
Jobs you haven't seen
filter
Pay
filter
Remote
filter
Job Type
filter
Education level
filter
jobs in Acton ACT
500+ jobs
Practitioner, First Nations Family Response and Engagement | Full-time Permanent
Health and Community Services
Canberra ACT
Loss Prevention Associate
TK Maxx
Belconnen ACT 2617
Annual leave
Employee assistance program
Concierge & Telephony Services Officer
JLL
Canberra ACT
Visited 13 hours ago
View similar jobs with this employer
Defence Scholarships | Australian Capital Territory
MSS Security
Canberra ACT
Visited 13 hours ago
Real Estate Advisory Manager | Defence & Major Programs
Deloitte
Canberra ACT 2609
Hair and Beauty Retail Assistant
Hairhouse
Belconnen ACT
Project and Governance Officer
Australian National University
Canberra ACT 2601
Stakeholder Engagement Manager
Australian Government
Canberra ACT
Store Manager, Canberra
Optus
Canberra ACT
Casual Retail Assistant-Canberra Outlet
Decjuba
Fyshwick ACT 2609
Communication Support Assistants (Auslan) | Full-time Temporary
Education
Canberra ACT
Casual Retail Assistant-Canberra
Decjuba
Canberra ACT 2601
Team Leader - Personnel Security Vetting
Australian Federal Police (AFP)
Canberra ACT
Parental leave
Annual leave
Casual Sales Assistant | Woden
Bed Bath N' Table
Woden ACT
Employee discount
Nursing Assistant - Garran or Civic
Australian Red Cross Lifeblood
Garran ACT 2605
Paid training
Parental leave
Annual leave
Employee assistance program
Salary packaging
Field Services SME(Subject Matter Expert)
Unisys
Canberra ACT
Visual Merchandiser
Often responds within 4 days
Peter Alexander
Canberra ACT
Visited 15 hours ago
EY External Security Vetting Quality Assurance Specialist
EY
Canberra ACT 2601
Facilities Coordinator/Workplace Ambassador
JLL
Canberra ACT
View similar jobs with this employer
ROOM ATTENDANT
Hyatt Hotel Canberra
Canberra ACT
Employee assistance program
SNSWLHD - VMO or Staff Specialist - FACEM, FACRRM or FRACGP - Emergency Medicine Queanbeyan. Apply via eCredential
Southern NSW Local Health District
Queanbeyan NSW
Sales Assistant - Part Time - Jacqui E - Woden
The Just Group
Canberra ACT
Referral program
Employee discount
Employee assistance program
Interest Rate Risk Management Dealer (ACT/Southern NSW)
NAB
Canberra ACT
Duty Manager (Aquatic)
Belgravia Health & Leisure Group Pty Ltd
Wanniassa ACT 2903
Primary School Teacher: Italian/English Bilingual | Part-time Temporary
Education
Canberra ACT
Visa sponsorship
People also searched:
Employers: Post a Job
Unisys
What success looks like in this role:
This role will serve as a S ubject matter exper t, leading the delivery of high-quality technical support and services to our clients within the Australian Government. In this advanced capacity, you will not only troubleshoot and resolve complex technical issues, perform system installations and maintenance, and provide on-site support to ensure the seamless operation of client IT infrastructure, but also drive continuous improvement and innovation across field services practices.
A core responsibility of this role is to champion problem management—identifying recurring issues, conducting root cause analysis, and implementing sustainable solutions that enhance service reliability and efficiency. You will lead initiatives to innovate technical processes, introduce best practices, and foster a culture of ongoing improvement within the team.
As a recognized SME, you will provide expert guidance to both clients and internal teams, ensuring that evolving needs are met with the highest standards of professionalism and technical excellence. You will mentor and develop junior engineers, instilling a mindset of innovation and continuous learning, and ensuring the team consistently delivers exceptional customer care.
This role requires a mandatory NV2 AGSVA security clearance.
Skills and Experience:
Proven experience in a Deskside support environment performing fault investigation, triaging, and resolution.
Experience with desktop support, server support, hardware, network and software installation and troubleshooting.
Experience with supporting a corporate Windows environment
Experience with supporting physical and virtual environments (Desktop and Servers)
Operating system support (Windows 10 & 7, Linux, and other operating systems)
Office 365, Outlook, exchange, and other critical business application support Standalone Support
Printing (installation, deployment, configuration, disposals)
Complex Software installation and troubleshooting
Network (triaging, fault diagnostic, root cause analysis)
Software and Hardware diagnostic skills and building/upgrading PC's.
You will be successful in this role if you have:
NV1 Security Clearance must have for this role.
Driver's License required.
Motivated and enthusiastic.
Experience in both independent and collaborative environments is essential. A relevant degree in IT or a related field, along with industry certifications, will be highly regarded.
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, ****** orientation, transgender status, veteran status or any other category protected by law.
Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.
If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com . US job seekers can find more information about Unisys’ EEO commitment here .
💡 Quick Summary
Seeking a career-building opportunity? The Field Services SME(Subject Matter Expert) position is now open for candidates interested in the BPO Jobs sector. This role in Acton offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.