Job Description
Field Support & Logistics Specialist
Location: Montreal, Quebec
ABOUT FTAI AVIATION LTD. (NASDAQ: FTAI)
FTAI owns and maintains commercial jet engines with a focus on the Maintenance, Repair and Exchange (MRE) of CFM56 and V2500 engines. FTAI’s propriety portfolio of products, including The Module Factory and a joint venture to distribute engine PMA helps make CFM56 and V2500 engine maintenance simpler, more cost-effective,
significantly faster, and more environmentally friendly. Additionally, FTAI owns and leases jet aircraft which often facilitates the acquisition of engines at attractive prices. FTAI invests in aviation assets and aerospace products that generate strong and stable cash flows with the potential for earnings growth and asset appreciation.
FTAI operates globally and has offices in New York, Miami, Montreal, Singapore. Dubai, United Kingdom and Ireland.
JOB OVERVIEW
In line with FTAI Aviation policy, guidelines and agreed service level agreement(s) job provides excellent customer support by acting as Supply Chain Representative supporting the various Customer & Engine Managers, FTAI Owned Maintenance Facilities and 3rd Parties (Repair Stations and/or direct Customers) in ensuring an efficient material and component flow both inbound and outbound in order to ensure the timely accomplishment of maintenance and field support for the customer.
Responsibilities:
In line with the FTAI Aviation and Supply Chain Departments’ vision, be visible as a first point of contact for the internal teams and end customers, to contribute to the vision of becoming the most customer centric provider with skill, knowledge and motivation
Act as the first point of contact to secure timely and satisfactory achievement of material and component fulfillment requirements covering a wide variety of FTAI Aviation’s maintenance support services
Communicate with internal and external customers and operational teams, to build a strong relationship and generate more opportunities where possible.
Engage with internal and external operations teams to process incoming requirements, associated purchase and/or sales orders, including working with finance and accounting teams to ensure the transactional integrity and timeliness within the ERP system
Liaise actively with the Customer & Engine Managers and interfaces of each business unit to propose recommendations and/or improvements.
Monitor the amount unserviceable components at customer and 3rd Party MRO premises that have not been returned yet for action as necessary
Support various teams and customers in ensuring the unserviceable components are sent back according to the agreed times towards FTAI Aviation or directly to vendor facilities
Follow-up of open requirements, urgent and past due requests
Coordinate & monitor (if necessary) the direct shipment of the part(s) along with the repair order to the designated vendor, report and follow up rectification of deficiencies in customer paperwork or information, monitor correct filing of shipping documents for parts to be sent along with repair at foreign located facilities and inform stakeholders.
Qualifications:
Bachelor’s degree or 3-5 years of similar related experience
Strong communication and customer service skills
Fluent in speaking, writing and reading English and French (obligatory)
Logistical and/or technical background and education
Experience with report making/performance management
Knowledge of and experience with MS Office and ERP based systems
Knowledge of regulations such as Transport Canada, FAA and EASA is desired
Experience within the airline component industry is an advantage
Knowledge and awareness of local culture
High levels of attention to detail
Ability to travel (if necessary) to the USA and/or Mainland Europe
Key Competencies:
Strong teamwork and adaptability
Ability to build and maintain effective relationships
Skilled in information gathering and problem-solving
Results-driven with a strong sales orientation
Goal-oriented with a proactive mindset and sense of urgency
Committed to delivering excellent customer service
Self-motivated and capable of working independently
What we offer you:
Competitive compensation
Time to recharge with vacation, personal days, holidays, and parental leaves
Comprehensive Family Medical, Dental and Vision coverage available on your first day of employment
Virtual Health Care (24/7 access to medical professionals)
A Wellness Spending Account to aid in your wellness journey
Employee & Family Assistance Program (EFAP) which includes free face to face counselling sessions
Medical Travel Insurance
Onsite fitness facilities at our main office locations
A Registered Retirement Savings Plan that includes matching company contributions on your first day of employment, that also includes access to Financial Advisors providing investment advice and comprehensive financial planning
Equal Opportunity Statement:
FTAI Aviation is an equal opportunity employer that values diversity in the workplace. We are committed to excellence in serving all customers, including people with disabilities, and we encourage feedback on the provision of these services.
Language Requirements in Quebec:
Intermediate level knowledge of English is necessary for aeronautical personnel to meet regulatory requirements, understand technical procedures and instructions, and document entries regarding work performed on the aeronautical product for customers outside Quebec.
Location: Montreal, Quebec
ABOUT FTAI AVIATION LTD. (NASDAQ: FTAI)
FTAI owns and maintains commercial jet engines with a focus on the Maintenance, Repair and Exchange (MRE) of CFM56 and V2500 engines. FTAI’s propriety portfolio of products, including The Module Factory and a joint venture to distribute engine PMA helps make CFM56 and V2500 engine maintenance simpler, more cost-effective,
significantly faster, and more environmentally friendly. Additionally, FTAI owns and leases jet aircraft which often facilitates the acquisition of engines at attractive prices. FTAI invests in aviation assets and aerospace products that generate strong and stable cash flows with the potential for earnings growth and asset appreciation.
FTAI operates globally and has offices in New York, Miami, Montreal, Singapore. Dubai, United Kingdom and Ireland.
JOB OVERVIEW
In line with FTAI Aviation policy, guidelines and agreed service level agreement(s) job provides excellent customer support by acting as Supply Chain Representative supporting the various Customer & Engine Managers, FTAI Owned Maintenance Facilities and 3rd Parties (Repair Stations and/or direct Customers) in ensuring an efficient material and component flow both inbound and outbound in order to ensure the timely accomplishment of maintenance and field support for the customer.
Responsibilities:
In line with the FTAI Aviation and Supply Chain Departments’ vision, be visible as a first point of contact for the internal teams and end customers, to contribute to the vision of becoming the most customer centric provider with skill, knowledge and motivation
Act as the first point of contact to secure timely and satisfactory achievement of material and component fulfillment requirements covering a wide variety of FTAI Aviation’s maintenance support services
Communicate with internal and external customers and operational teams, to build a strong relationship and generate more opportunities where possible.
Engage with internal and external operations teams to process incoming requirements, associated purchase and/or sales orders, including working with finance and accounting teams to ensure the transactional integrity and timeliness within the ERP system
Liaise actively with the Customer & Engine Managers and interfaces of each business unit to propose recommendations and/or improvements.
Monitor the amount unserviceable components at customer and 3rd Party MRO premises that have not been returned yet for action as necessary
Support various teams and customers in ensuring the unserviceable components are sent back according to the agreed times towards FTAI Aviation or directly to vendor facilities
Follow-up of open requirements, urgent and past due requests
Coordinate & monitor (if necessary) the direct shipment of the part(s) along with the repair order to the designated vendor, report and follow up rectification of deficiencies in customer paperwork or information, monitor correct filing of shipping documents for parts to be sent along with repair at foreign located facilities and inform stakeholders.
Qualifications:
Bachelor’s degree or 3-5 years of similar related experience
Strong communication and customer service skills
Fluent in speaking, writing and reading English and French (obligatory)
Logistical and/or technical background and education
Experience with report making/performance management
Knowledge of and experience with MS Office and ERP based systems
Knowledge of regulations such as Transport Canada, FAA and EASA is desired
Experience within the airline component industry is an advantage
Knowledge and awareness of local culture
High levels of attention to detail
Ability to travel (if necessary) to the USA and/or Mainland Europe
Key Competencies:
Strong teamwork and adaptability
Ability to build and maintain effective relationships
Skilled in information gathering and problem-solving
Results-driven with a strong sales orientation
Goal-oriented with a proactive mindset and sense of urgency
Committed to delivering excellent customer service
Self-motivated and capable of working independently
What we offer you:
Competitive compensation
Time to recharge with vacation, personal days, holidays, and parental leaves
Comprehensive Family Medical, Dental and Vision coverage available on your first day of employment
Virtual Health Care (24/7 access to medical professionals)
A Wellness Spending Account to aid in your wellness journey
Employee & Family Assistance Program (EFAP) which includes free face to face counselling sessions
Medical Travel Insurance
Onsite fitness facilities at our main office locations
A Registered Retirement Savings Plan that includes matching company contributions on your first day of employment, that also includes access to Financial Advisors providing investment advice and comprehensive financial planning
Equal Opportunity Statement:
FTAI Aviation is an equal opportunity employer that values diversity in the workplace. We are committed to excellence in serving all customers, including people with disabilities, and we encourage feedback on the provision of these services.
Language Requirements in Quebec:
Intermediate level knowledge of English is necessary for aeronautical personnel to meet regulatory requirements, understand technical procedures and instructions, and document entries regarding work performed on the aeronautical product for customers outside Quebec.
💡 Quick Summary
Seeking a career-building opportunity? The Field Support & Logistics Specialist position is now open for candidates interested in the Back Office Jobs sector. This role in Montréal offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Back Office Jobs is a plus.