Job description
Reporting into the Service Delivery Manager, the Field Technician will assume overall responsibility for providing field IT Services and Support to all Treasury employees across relevant regional locations; UK, France, Italy, Nordics and UAE. This role involves providing offering day-to-day technical assistance across the regions as well as specialized VIP support and managing IT assets. The Field Technician will also play a key role in supporting various projects, minor initiatives, and production-related activities within manufacturing and viticulture environments across EMEA.

Some of the responsibilities of this role include:
• Support for desktop, laptop hardware, printing, IOS devices, server connectivity, Windows operating systems, related utilities and associated business and IT applications
• Build strong relationships with Level 3/Technical applications/Network/Server teams to increase support efficiencies
• Support enterprise and production solutions for Windows 10/11/Windows Server/ MAC OS/ iOS operating system and application platforms
• Action of tickets across all field IT disciplines ensuring issues and requests are reviewed and actioned in a timely manner
• Build relationships at all regional sites and provide regular check-ins to provide proactive support

About you

We have an exciting position for someone seeking their second or third role in Field Technician/EUS/EUC journey.

We’re seeking a Field Technician ideally with knowledge in deployment, integration and support of desktop technologies (Hardware, software, printing, basic networking, Active Directory, SCCM, Exchange, Office 365, Microsoft Intune and autopilot, and End User Security).

Required:
• Outstanding communication skills, both written and verbal with a strong customer service focus.
• Ability to work well across global and regional teams, including IT and business teams.
• Excellence in technical troubleshooting, root cause analysis and incident management within the end user environment
• Demonstrated capacity to understand complex issues and initiatives and should be able to sustain communication on these topics with business- and technology-savvy individuals
• Experience with ServiceNow or a similar ITSM tool

Preferred:
• Working knowledge of global Network and Infrastructure topology
• MCSE, Comp Tia (A+, Network+) ITIL or other IT Certifications desired
• Knowledge of Microsoft Operating Systems including Windows 10, Windows 11, Server and working knowledge of Mac OS/iOs

What’s in it for you

The opportunity to be bold and make an impact in the world of wine

Access to the world’s most celebrated wines through our employee product allowance

True flexibility in determining how, when and where you work to achieve your potential

Global opportunities across Australia & New Zealand, the US, Asia, UK/Europe

Opportunity to build a career across multiple functions (we’re really good at doing this!)

Structured development programs to support your health, wellbeing and career

“TWEforME Day” – an additional day of leave each year, for you to do you

Private Medical Insurance

25 Days of Annual Leave

Life Assurance

Critical illness cover

Culture

We bring our whole selves, we’re courageous and we deliver together – that’s our DNA. We’re a passionate bunch who enjoy working together, like to have fun and keep things down-to-earth. We’re brave enough and care enough to have the right conversations to get the best outcome and are famous for our can-do attitude. We’re definitely “glass half full” people and see challenges as opportunities and move with pace to achieve our goals.

If you’re ready to help us be the world’s most admired premium wine company, please apply now!

Inclusion and Diversity

Just like the wide range and variety of brands in our wine portfolio, TWE embraces diversity and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, ****** orientation, age, gender identity, national origin or on the basis of disability. If you require any assistance to be included in our process, please contact [email protected], quoting the job title and reference number.

In line with the Immigration, Nationality and Asylum Act, all applicants will be expected to provide proof of eligibility to work in the UK if invited to interview.

How to apply

We do move quickly at TWE and continually review applications, so if you don’t want to miss out, apply today.