Filpkart 5 Days Working Back Office Staff For Freshers

Full Job Description

• conducting customer satisfaction surveys to understand what areas of the company's services need improvements

• catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution

• curating streamlined email and social media communication mediums for offers, updates and much more

• dealing with customer issues and churning out an easy-to-follow solution

• managing payment and delivery of customer orders

• helping customers choose the right product for their requirements and budget

• handling customer concerns and complaints in a timely manner

• informing customers of upcoming promotions or deals

• Contact Us - +343586180