Job Description
Job description
First-Level Support:
• You'll be the primary point of contact for users experiencing issues with the Finacle core banking system.
Issue Resolution:
• You'll identify, diagnose, and resolve basic technical issues, including login problems, access permission issues, and system errors.
System Monitoring:
• You'll monitor the health of Finacle systems and applications, identifying potential problems before they impact users.
Escalation:
• You'll escalate complex issues to higher-level support teams when necessary.
Knowledge of Finacle:
• You'll have a good understanding of the Finacle core banking platform and its various modules.
Communication:
• You'll communicate effectively with users, providing timely updates and solutions.
Key Responsibilities:
Issue Handling:
• Respond to user queries and requests for support.
• Troubleshoot and resolve basic Finacle issues.
• Follow predefined resolution steps and procedures.
• Document all issues and resolutions in a ticketing system.
System Monitoring:
• Monitor system performance and identify potential problems.
• Alert relevant teams to any issues that require attention.
• Participate in root cause analysis (RCA) for recurring issues.
User Support:
• Assist users with login issues, access permissions, and system errors.
• Provide guidance and training to users on using the Finacle system.
Escalation:
• Escalate complex issues to higher-level support teams.
• Provide clear and concise information to support teams.
Required Skills and Qualifications:
Education:
• Bachelor's degree in IT, Computer Science, or a related field.
Experience:
• 2-4 years of experience in IT support, preferably with experience in banking or financial systems.
Technical Skills:
• Familiarity with Finacle core banking platform.
• Strong troubleshooting and problem-solving skills.
• Knowledge of basic IT concepts and procedures.
• Experience with ticketing systems.
Soft Skills:
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong customer service skills.
• Ability to work under pressure and meet deadlines.
Job Type: Full-time
• Pay: ₹400,000.00 - ₹800,000.00 per year
Shift:
• Day shift, May vary depending on client's requirement
Work Days:
• Monday to Friday
Work Location: Mumbai (Client Location)
First-Level Support:
• You'll be the primary point of contact for users experiencing issues with the Finacle core banking system.
Issue Resolution:
• You'll identify, diagnose, and resolve basic technical issues, including login problems, access permission issues, and system errors.
System Monitoring:
• You'll monitor the health of Finacle systems and applications, identifying potential problems before they impact users.
Escalation:
• You'll escalate complex issues to higher-level support teams when necessary.
Knowledge of Finacle:
• You'll have a good understanding of the Finacle core banking platform and its various modules.
Communication:
• You'll communicate effectively with users, providing timely updates and solutions.
Key Responsibilities:
Issue Handling:
• Respond to user queries and requests for support.
• Troubleshoot and resolve basic Finacle issues.
• Follow predefined resolution steps and procedures.
• Document all issues and resolutions in a ticketing system.
System Monitoring:
• Monitor system performance and identify potential problems.
• Alert relevant teams to any issues that require attention.
• Participate in root cause analysis (RCA) for recurring issues.
User Support:
• Assist users with login issues, access permissions, and system errors.
• Provide guidance and training to users on using the Finacle system.
Escalation:
• Escalate complex issues to higher-level support teams.
• Provide clear and concise information to support teams.
Required Skills and Qualifications:
Education:
• Bachelor's degree in IT, Computer Science, or a related field.
Experience:
• 2-4 years of experience in IT support, preferably with experience in banking or financial systems.
Technical Skills:
• Familiarity with Finacle core banking platform.
• Strong troubleshooting and problem-solving skills.
• Knowledge of basic IT concepts and procedures.
• Experience with ticketing systems.
Soft Skills:
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong customer service skills.
• Ability to work under pressure and meet deadlines.
Job Type: Full-time
• Pay: ₹400,000.00 - ₹800,000.00 per year
Shift:
• Day shift, May vary depending on client's requirement
Work Days:
• Monday to Friday
Work Location: Mumbai (Client Location)
💡 Quick Summary
Seeking a career-building opportunity? The Finacle Core Banking - L1 Support position is now open for candidates interested in the Bank Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
