Job Description
Full job description
About us
Established in 1840, we are Australia’s first wellbeing company, delivering health, wealth and care services for our members and the community.
As a social enterprise, we are motivated by our purpose to positively impact the wellbeing of millions. We reinvest profits to deliver products and services sustainably that matter most to our members, customers and the Australian community.
For us, Real Wellbeing encompasses the whole experience of life. It is about feeling supported in your health, connected with your community and empowered to live life on your terms.
About the role
As a Financial Care Specialist in Home Health, you will be responsible for the accurate and timely processing of supplier invoices and customer reimbursements. Reporting to the Accounts Payable Team Leader, you will support efficient, well controlled processes that improve output, quality and overall organisational performance.
You will work to agreed processes and terms, meet month end deadlines, and communicate clearly with suppliers, clients and internal stakeholders. You will also support accurate documentation and reporting, maintain confidentiality, and contribute to a strong customer service experience.
In this role, you will:
Process invoices and reimbursements in line with described processes and agreed terms
Provide information and recommendations to support supplier, payment and cash flow decisions aligned to month end timetables and policies
Monitor SLAs, KPIs and risks and escalate issues appropriately
Maintain policies, SOPs, work instructions and training documentation and ensure internal controls are followed
Support data integrity checks between the AP Automation System and Green Pencil ERP
Meet month end requirements including review of AP reconciliations
Complete AP statement reconciliations and liaise with suppliers and clients to resolve issues
Manage delegations and respond to queries through shared mailboxes and call queues
Complete reporting requirements and maintain accurate, current and confidential records to meet audit compliance standards
Maintain client management systems including changes to personal details and notes after each interaction
Enter consumer notes on the Client Information System
Document compliments, complaints and incidents using required forms and incident reporting
Support quality management by contributing to updates of policies, procedures, work instructions and flow charts
Deliver customer service outcomes by responding to enquiries and providing desired outcomes
Maintain a respectful and cooperative work environment and work from a home office when required
Follow health and safety requirements, report hazards and incidents, and complete required training
Contribute to continuous improvement activities and support audits on request
Take accountability for outcomes and work in line with Australian Unity values
About you
Qualification in a health related discipline, business, or a related field, with transferable skills aligned to the role
Intermediate skills in Microsoft Word and Excel and confidence working with databases and business systems
Strong written and verbal communication skills and ability to build professional relationships
High attention to detail with accuracy and speed in processing and data entry
Strong customer service approach and ability to manage feedback appropriately
Able to work at pace, manage priorities and adapt to changing needs
Strong confidentiality and professional boundaries in all dealings
Desirable experience
Experience in aged care and community home care customer service
Knowledge of Home Care Packages, Commonwealth Home Support Program or Support at Home
Knowledge of the Aged Care Quality Standards and ACIS
Experience contributing to quality management frameworks and audit readiness
What’s on offer
You will enjoy a range of great employee benefits and rewards including:
Competitive salary + bonus program
Enjoy additional yearly Well-Being and Community leave days
14-week paid parental leave, with equal benefit for both parents
Employee Referral Program
Employee Assistance Program – support and assistance for you and your partner at those times in life when you need it most
Maxxia Rewards - a great range of discounts and benefits at selected retail outlets, department stores, attractions, travel, cinemas, restaurants
Discounts across the Australian Unity business including Private Health Insurance, General Insurance + more
Available access to LinkedIn Learning courses through our great Learning platform
For further benefits visit: https://www.australianunity.com.au/careers/culture
Australian Unity is an Equal Opportunity employer and we encourage applications from all members of the community, including people of Aboriginal and Torres strait Islander descent, culturally and linguistically diverse backgrounds and mature aged people.
About us
Established in 1840, we are Australia’s first wellbeing company, delivering health, wealth and care services for our members and the community.
As a social enterprise, we are motivated by our purpose to positively impact the wellbeing of millions. We reinvest profits to deliver products and services sustainably that matter most to our members, customers and the Australian community.
For us, Real Wellbeing encompasses the whole experience of life. It is about feeling supported in your health, connected with your community and empowered to live life on your terms.
About the role
As a Financial Care Specialist in Home Health, you will be responsible for the accurate and timely processing of supplier invoices and customer reimbursements. Reporting to the Accounts Payable Team Leader, you will support efficient, well controlled processes that improve output, quality and overall organisational performance.
You will work to agreed processes and terms, meet month end deadlines, and communicate clearly with suppliers, clients and internal stakeholders. You will also support accurate documentation and reporting, maintain confidentiality, and contribute to a strong customer service experience.
In this role, you will:
Process invoices and reimbursements in line with described processes and agreed terms
Provide information and recommendations to support supplier, payment and cash flow decisions aligned to month end timetables and policies
Monitor SLAs, KPIs and risks and escalate issues appropriately
Maintain policies, SOPs, work instructions and training documentation and ensure internal controls are followed
Support data integrity checks between the AP Automation System and Green Pencil ERP
Meet month end requirements including review of AP reconciliations
Complete AP statement reconciliations and liaise with suppliers and clients to resolve issues
Manage delegations and respond to queries through shared mailboxes and call queues
Complete reporting requirements and maintain accurate, current and confidential records to meet audit compliance standards
Maintain client management systems including changes to personal details and notes after each interaction
Enter consumer notes on the Client Information System
Document compliments, complaints and incidents using required forms and incident reporting
Support quality management by contributing to updates of policies, procedures, work instructions and flow charts
Deliver customer service outcomes by responding to enquiries and providing desired outcomes
Maintain a respectful and cooperative work environment and work from a home office when required
Follow health and safety requirements, report hazards and incidents, and complete required training
Contribute to continuous improvement activities and support audits on request
Take accountability for outcomes and work in line with Australian Unity values
About you
Qualification in a health related discipline, business, or a related field, with transferable skills aligned to the role
Intermediate skills in Microsoft Word and Excel and confidence working with databases and business systems
Strong written and verbal communication skills and ability to build professional relationships
High attention to detail with accuracy and speed in processing and data entry
Strong customer service approach and ability to manage feedback appropriately
Able to work at pace, manage priorities and adapt to changing needs
Strong confidentiality and professional boundaries in all dealings
Desirable experience
Experience in aged care and community home care customer service
Knowledge of Home Care Packages, Commonwealth Home Support Program or Support at Home
Knowledge of the Aged Care Quality Standards and ACIS
Experience contributing to quality management frameworks and audit readiness
What’s on offer
You will enjoy a range of great employee benefits and rewards including:
Competitive salary + bonus program
Enjoy additional yearly Well-Being and Community leave days
14-week paid parental leave, with equal benefit for both parents
Employee Referral Program
Employee Assistance Program – support and assistance for you and your partner at those times in life when you need it most
Maxxia Rewards - a great range of discounts and benefits at selected retail outlets, department stores, attractions, travel, cinemas, restaurants
Discounts across the Australian Unity business including Private Health Insurance, General Insurance + more
Available access to LinkedIn Learning courses through our great Learning platform
For further benefits visit: https://www.australianunity.com.au/careers/culture
Australian Unity is an Equal Opportunity employer and we encourage applications from all members of the community, including people of Aboriginal and Torres strait Islander descent, culturally and linguistically diverse backgrounds and mature aged people.
💡 Quick Summary
Seeking a career-building opportunity? The Financial Care Specialist position is now open for candidates interested in the Finance sector. This role in Melbourne offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Finance is a plus.
