Job Description
Full job description
The salary range for this position is $25.83 - $32.29 (Hourly Rate)
Placement within the salary range is dependent on several factors such as relevant work experience and internal equity. For positions represented by a labor union, placement within the salary range is guided by the rules outlined in the collective bargaining agreement.
We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section located at jobs.nm.org/benefits to learn more.
Northwestern Medicine is powered by a community of colleagues who are purpose-driven and committed to our mission to deliver world-class care. Here, you'll work alongside some of the best clinical talent in the nation leading the way in medical innovation and breakthrough research with Northwestern University Feinberg School of Medicine.
We recognize where you've been, and we support where you're headed. We celebrate diverse perspectives and experiences, which fuel our commitment to equity and culture of service.
Grow your career with comprehensive training and development opportunities, mentorship programs, educational support and student loan repayment.
Create the life you envision for yourself with flexible work options, a Reimbursable Well-Being Fund and a Total Rewards package that support your physical, mental, emotional, and financial well-being.
Make a difference through volunteer opportunities we offer in local communities and drive inclusive change through our workforce-led resource groups.
From discovery to delivery, come help us shape the future of medicine.
Benefits:
$10,000 Tuition Reimbursement per year ($5,700 part-time)
$10,000 Student Loan Repayment ($5,000 part-time)
$1,000 Professional Development per year ($500 part-time)
$250 Wellbeing Fund per year ($125 for part-time)
Matching 401(k)
Excellent medical, dental and vision coverage
Life insurance
Annual Employee Salary Increase and Incentive Bonus
Paid time off and Holiday pay
Description
The Financial Coordinator: The Transplant Finance Coordinator reflects the mission, vision, and values of Northwestern Memorial, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines, and all other regulatory and accreditation standards.
This position ensures continuity of admitting, registration, authorizations, billing, and other services across transplant disciplines, understands payer contracts in regard to authorizations and reimbursement models, understands and supports United Network for Organ Sharing (UNOS) principals. Coordinator is a first line of escalation and support for Transplant Liaisons and transplant clinics. Coordinator can provide cross-discipline coverage in case of emergency transplant and other escalations. This position supports Transplant Manager in escalations and projects.
Responsibilities:
Serve as a subject matter expert in efforts to improve transplant patient access, financial clearance, and prior authorization operational workflows between the various internal and external teams, including transplant clinical programs, contracted and non-contracted payers, Case Management, Managed Care, and Financial Counseling.
Perform authorization, pre-certification, and all other financial liaison tasks to ensure timely transplant evaluation and transplant authorization approvals. These tasks will ensure patients are financially cleared to proceed with transplant services and would eliminate financial risks (denials and non-payments).
Maintain best patient communication and education practices with patients, collaborate with clinics to uphold highest standards in patient communication on all financial matters.
Act as the first level escalation for operational issues, patient concerns, provide knowledge- based information to patients and clinics. Provide timely responses to patients to maintain and improve patient satisfaction.
Stay current with payer policies and guidelines with Medicare, Medicaid, UNOS and/or ASTCT and communicate updates to the team via group meetings. Attend training and seminars.
Collaborate and work with transplant clinics on new programs to ensure Financial Clearance processes accommodate the new therapies.
Collaborate and assist Manager with optimization projects which include development and maintenance of department policies and procedures.
Conduct periodic reviews of processes and workflows, which include quality audit reviews and provide feedback to team and manager of findings, proposing solutions.
Demonstrate exemplary work quality and assist in the development of goals and objectives for Transplant Financial Coordinators.
Adhere to all regulatory requirements, reporting any suspected breaches or concerns to the Manager and Corporate Integrity and Compliance (HIPAA, Patient Privacy, ACA Consumer Protections).
AA/EOE
#NMH1
#LI-AD1
Qualifications
Required:
Required Minimum of five (5) years of work experience in patient access, medical billing office, patient customer service, and/or insurance company.
Bachelor's degree or equivalent work experience
Excellent internal/external customer service skills when dealing with patients, authorized guarantors, payers and other external contacts, co-workers, and internal clients.
Strong knowledge of medical terminology, insurance plan authorization and treatment approval practices and requirements.
Excellent communication skills to include oral and written comprehension and expression.
Detail-oriented, strong organizational skills, and ability to be self-directed.
Flexibility to perform other tasks as needed in a work environment with changing work needs.
Exhibit behaviors consistent with principles of excellent service, standards of performance improvement and NMHC values.
Experience and knowledge of PC applications, including Microsoft Office applications.
Preferred:
Experience in Epic Transplant, Access, and Billing modules.
Knowledgeable of Process Improvement methodologies such as LEAN/Six Sigma.
Equal Opportunity
Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, ****** orientation or any other protected status.
If we offer you a job, we will perform a background check that includes a review of any criminal convictions. A conviction does not disqualify you from employment at Northwestern Medicine. We consider this on a case-by-case basis and follow all state and federal guidelines.
Benefits
We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.
The salary range for this position is $25.83 - $32.29 (Hourly Rate)
Placement within the salary range is dependent on several factors such as relevant work experience and internal equity. For positions represented by a labor union, placement within the salary range is guided by the rules outlined in the collective bargaining agreement.
We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section located at jobs.nm.org/benefits to learn more.
Northwestern Medicine is powered by a community of colleagues who are purpose-driven and committed to our mission to deliver world-class care. Here, you'll work alongside some of the best clinical talent in the nation leading the way in medical innovation and breakthrough research with Northwestern University Feinberg School of Medicine.
We recognize where you've been, and we support where you're headed. We celebrate diverse perspectives and experiences, which fuel our commitment to equity and culture of service.
Grow your career with comprehensive training and development opportunities, mentorship programs, educational support and student loan repayment.
Create the life you envision for yourself with flexible work options, a Reimbursable Well-Being Fund and a Total Rewards package that support your physical, mental, emotional, and financial well-being.
Make a difference through volunteer opportunities we offer in local communities and drive inclusive change through our workforce-led resource groups.
From discovery to delivery, come help us shape the future of medicine.
Benefits:
$10,000 Tuition Reimbursement per year ($5,700 part-time)
$10,000 Student Loan Repayment ($5,000 part-time)
$1,000 Professional Development per year ($500 part-time)
$250 Wellbeing Fund per year ($125 for part-time)
Matching 401(k)
Excellent medical, dental and vision coverage
Life insurance
Annual Employee Salary Increase and Incentive Bonus
Paid time off and Holiday pay
Description
The Financial Coordinator: The Transplant Finance Coordinator reflects the mission, vision, and values of Northwestern Memorial, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines, and all other regulatory and accreditation standards.
This position ensures continuity of admitting, registration, authorizations, billing, and other services across transplant disciplines, understands payer contracts in regard to authorizations and reimbursement models, understands and supports United Network for Organ Sharing (UNOS) principals. Coordinator is a first line of escalation and support for Transplant Liaisons and transplant clinics. Coordinator can provide cross-discipline coverage in case of emergency transplant and other escalations. This position supports Transplant Manager in escalations and projects.
Responsibilities:
Serve as a subject matter expert in efforts to improve transplant patient access, financial clearance, and prior authorization operational workflows between the various internal and external teams, including transplant clinical programs, contracted and non-contracted payers, Case Management, Managed Care, and Financial Counseling.
Perform authorization, pre-certification, and all other financial liaison tasks to ensure timely transplant evaluation and transplant authorization approvals. These tasks will ensure patients are financially cleared to proceed with transplant services and would eliminate financial risks (denials and non-payments).
Maintain best patient communication and education practices with patients, collaborate with clinics to uphold highest standards in patient communication on all financial matters.
Act as the first level escalation for operational issues, patient concerns, provide knowledge- based information to patients and clinics. Provide timely responses to patients to maintain and improve patient satisfaction.
Stay current with payer policies and guidelines with Medicare, Medicaid, UNOS and/or ASTCT and communicate updates to the team via group meetings. Attend training and seminars.
Collaborate and work with transplant clinics on new programs to ensure Financial Clearance processes accommodate the new therapies.
Collaborate and assist Manager with optimization projects which include development and maintenance of department policies and procedures.
Conduct periodic reviews of processes and workflows, which include quality audit reviews and provide feedback to team and manager of findings, proposing solutions.
Demonstrate exemplary work quality and assist in the development of goals and objectives for Transplant Financial Coordinators.
Adhere to all regulatory requirements, reporting any suspected breaches or concerns to the Manager and Corporate Integrity and Compliance (HIPAA, Patient Privacy, ACA Consumer Protections).
AA/EOE
#NMH1
#LI-AD1
Qualifications
Required:
Required Minimum of five (5) years of work experience in patient access, medical billing office, patient customer service, and/or insurance company.
Bachelor's degree or equivalent work experience
Excellent internal/external customer service skills when dealing with patients, authorized guarantors, payers and other external contacts, co-workers, and internal clients.
Strong knowledge of medical terminology, insurance plan authorization and treatment approval practices and requirements.
Excellent communication skills to include oral and written comprehension and expression.
Detail-oriented, strong organizational skills, and ability to be self-directed.
Flexibility to perform other tasks as needed in a work environment with changing work needs.
Exhibit behaviors consistent with principles of excellent service, standards of performance improvement and NMHC values.
Experience and knowledge of PC applications, including Microsoft Office applications.
Preferred:
Experience in Epic Transplant, Access, and Billing modules.
Knowledgeable of Process Improvement methodologies such as LEAN/Six Sigma.
Equal Opportunity
Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, ****** orientation or any other protected status.
If we offer you a job, we will perform a background check that includes a review of any criminal convictions. A conviction does not disqualify you from employment at Northwestern Medicine. We consider this on a case-by-case basis and follow all state and federal guidelines.
Benefits
We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.
💡 Quick Summary
Seeking a career-building opportunity? The Financial Coordinator position is now open for candidates interested in the Event Management Jobs sector. This role in Chicago offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Event Management Jobs is a plus.
