Req ID: 74858
Department: SB Financial Crime - EB
Division: Suncorp Bank
Location: Brisbane
About Us

At Suncorp Bank you can build a career with exceptional growth potential, within a culture of purpose and belonging. As part of the ANZ Group, when you apply to join Suncorp Bank, you’ll be directed to ANZ systems and receive correspondence and notifications from ANZ as part of the recruitment process.

About the Role

As a Financial Crime Investigator in our Financial Crime team, you’ll play a key role in helping in effectively and efficiently investigate fraud and scams in order to minimise fraud losses and maximise recovery.

Role Location: Brisbane QLD
Role Type: Permanent, Fulltime
Note: This is a hybrid role requiring 50% attendance at our Brisbane offices. Staff are required to be available to receive calls from customers between 9-4pm Monday to Friday.

What will your day look like?

As a Financial Crime Investigator, you will:
Investigate fraud and scam cases reported by Suncorp Bank customers.
Provide high quality customer service and empathetic support to customers experiencing loss and distress.
Analyse complex data from multiple systems within the bank to reach objective, data-led conclusions as to liability under the e-payments code.
Liaise with other financial institutions to recover customer and bank funds, returning customers to a pre-fraud state where appropriate.
Exit customers from the bank where they have engaged in inappropriate financial conduct or attempted to defraud the bank.
Investigate suspicious home loan applications.
Collate bank documentation and provide to regulators and law enforcement officers in response to information requirements.
Support senior investigators on complex case work as required.
Approve journals presented by other investigators as per delegation.
Assist in responding to complaints including where escalated through AFCA.
Provide support to other teams within Financial Crime Strategy & Operations (including Fraud Detection, Card Disputes and AML Operations) as required.
What will you bring?

Successful candidates will be able to demonstrate strong experience in two or more of the following:

banking or other financial services role
investigations, forensic, data analytics or equivalent role.
complex financial services complaints handling.
high volume customer service.

You're not expected to have 100% of these skills. We value a growth mindset, so if you have most of these things in your toolbox, we'd love to hear from you.

So why join us?

Suncorp Bank is a proud part of the ANZ Group and a place where you’ll be doing work that really matters. That’s because every role, in every team is working towards supporting the financial wellbeing of our million+ customers.

Our team members’ wellbeing is a top priority and we know it’s the added extras outside the workplace that can make all the difference. We offer a range of benefits and support resources so you can create a healthy work-life balance, helping you bring your best every day. We also provide tools that enable remote work to support flexible work arrangements whenever possible.

Being part of Suncorp Bank opens a world of exceptional growth opportunities, across Suncorp Bank as well as the many divisions within the ANZ Group which operates in almost 30 markets across the globe.

Suncorp Bank is committed to creating a workplace where people from all backgrounds, identities and beliefs can thrive in an environment of inclusivity and mutual respect. We welcome applications from everyone and invite you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.

. You can apply for this role by visiting ANZ Careers and searching for reference number 74858.

Job Posting End Date

10/09/2024 , 11.59pm, (Melbourne Australia)