Financial Relationship Specialist

Full job description
POSITION SUMMARY:

Primary function is to generate revenue for the branch by actively establishing a center of influence as a referral base as well actively participating in community events. Grow and expand existing customer base by partner referrals in addition to growing new customer acquisition by conducting effective needs assessment and recommending based upon customer needs.


ESSENTIAL FUNCTIONS:

Business Development (40%)

Meet with current and potential customers, to discuss their financial requirements; sell appropriate consumer and commercial financial services products to meet their needs while developing and expanding account relationships
Identify and understand basic customer needs in order to complete transactions with accuracy, speed, efficiency and certainty
Expanding Relations (40%)

Identify cross-sell opportunities, including opportunities to refer customers to other sales representatives (CRE, C&I, PCM, MLO, Cetera Investment Services) through proper customer profiling and needs-based selling
Servicing (20%)

Maintain superior and courteous service to promote products and expand customer relationships & Exceed customer expectations in terms of accuracy, efficiency, courtesy and professionalism

OTHER RESPONSIBILITIES:

Open deposit accounts on bank’s system ensuring all documentation requirements, policies and procedures are adhered to
Actively participate in all bank’s sales campaigns and promotions and exceed targets set
Ensure branch or work area is maintained in accordance with Bank’s standards
Ensure compliance with Bank’s policy and procedures and government regulations
Update and maintain the individual sales tracking records (i.e. customer portfolio reports, sales reports, and customer contact log) for sales tracking and performance review purpose
Understand and adhere to BSA and AML requirements
Ensure familiarity and compliance with Bank’s policies and procedures and governing laws and regulations
Perform related duties, as required, for the training and development purposes.
Perform all assigned duties under Bank’s compliance programs and related laws & regulations
Successfully complete all mandatory training on related Bank’s and BSA compliance as well as other laws and regulations as assigned and in a timely manner.
Perform all other duties as assigned.
Education, Experience and Skills Required:

Bachelor’s degree in business, banking, finance, economics or related field preferred
3+ years of product sales, customer relationship management, in the branch banking industry or related environment
Knowledge of retail banking consumer and commercial products, loan products, financial reports, branch banking operations and procedures, and banking laws and regulations
Strong sales and marketing as well as business development skills
Ability to analyze and plan financial solutions for customers
Ability to multi-task, handle large volumes, tight turnarounds and multiple deadlines
Fluent in English and Chinese (mandarin preferred) is a major plus

PHYSICAL DEMANDS:

Minimum mobility to work in an office setting; sit for prolonged period of times; operate office equipment including use of a computer keyboard; and reach with hands and arms. Employees are occasionally required to walk and stand and lift and move records and documents weighing 30 pounds or less

COMMUNICATION DEMANDS:

Attention to detail, strong organizational, communication, interpersonal, self-motivated, and analytical skills, ability to interact with all levels of management and staff.

WORK ENVIRONMENT:

Standard office environment. Noise level in work environment is usually average. Hear in the normal audio range with or without correction. Specific vision abilities required by this job include close vision and the ability to adjust focus. Occasional off site client meetings and site visits.
Compensation
The base pay range for this position is USD $20/Hourly - USD $25/Hourly plus full benefits. Exact offer will be determined based on job-related knowledge, skills, experience, and location.

United States
California
Irvine Show on map Get directions