The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2024-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

Some careers have more impact than others.



If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.

We are currently seeking an experienced professional to join our team in the role Financial Support Advisor.

Principal responsibilities:

The role holder handles the customers’ circumstances at first point of contact (first touch/one touch resolution) and is responsible for adherence to all of the regulatory requirements within their charge.
Connect in a manner that promotes customer belief that HSBC can help them during a period of financial difficulty. Providing our customers, the confidence that HSBC understands their specific situation and concerns. Delivering the best solution(s) options to meet their needs.
The role holder is responsible for ensuring the agreement/solution with the customer is sustainable for the long term, thereby delivering an appropriate customer experience, delivering a fair outcome based on individual circumstances for our customers and the bank.
The jobholder is expected to positively cooperate toward total team goals, willingly share knowledge and information with others and participating in open communication.
The jobholder should support a positive workplace environment by encouraging cooperation, teamwork and identification with the organizational unit by participating in team meetings and through the timely implementation of feedback and training received.
The jobholder is expected to be a dependable, goal orientated, motivated team member who takes personal ownership for the continuous improvement of their skills.
The jobholder is required to have a strong understanding of operational policies and procedures, product and system knowledge, and skills to support customers in financial difficulty.
Ability to execute role responsibilities across multiple types of products which may include the need to understand nuances of different brands, systems and/or processes.
Requirements
Qualifications:

Should have passed the Higher Secondary School examination or the equivalent. Higher qualification not a bar provided aspirations are commensurate with the position
Previous experience of working (3 – 4 / 5years) in a Customer Service environment and/or supporting customers in financial difficulty.
Excellent communication/skills – both conversational and written.
Ability to work using a variety of systems on a computer.
Ability to organize work independently and as part of a team.
Positive attitude – demonstrating teamwork and cooperation towards the achievement of operational goals and addressing barriers to exceptional customer service.
Previous experience of working in a Customer Service environment and/or supporting customers in financial difficulty.
Deal with an array of complex delinquency situations, employing effective decision making skills and knowledge when applying resolution tools that best meets the needs of the customer needs.
Empathetic approach with ability to build rapport and engender trust.
Committed and enthusiastic to an ever changing environment to take responsibility for own development, seeking regular feedback and challenging yourself to improve.


HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, ****** orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.


***Issued by HSBC Electronic Data Processing (India) Private LTD***