Job Description
Responsibilities
Customer Interaction: Contact customers through calls and emails to discuss overdue payments and remind them of their obligations.
Payment Negotiation: Work with customers to agree on feasible payment plans, ensuring payments are made within the agreed timelines.
Record Keeping: Update CRM and internal systems with accurate information regarding customer communication, payments, and agreements.
Conflict Resolution: Address any customer complaints or issues in a courteous and professional manner, aiming for resolution and maintaining customer satisfaction.
Collaboration: Work closely with team leads and other departments to ensure smooth processes and achieve team collection goals.
Adherence to Guidelines: Follow all compliance and privacy policies during every customer interaction to maintain legal and regulatory standards.
Training Participation: Engage in ongoing training to improve communication, negotiation, and technical skills relevant to the collections process.
Qualifications
HSC Freshers are welcome and also SSC with one year experience in international
Customer Interaction: Contact customers through calls and emails to discuss overdue payments and remind them of their obligations.
Payment Negotiation: Work with customers to agree on feasible payment plans, ensuring payments are made within the agreed timelines.
Record Keeping: Update CRM and internal systems with accurate information regarding customer communication, payments, and agreements.
Conflict Resolution: Address any customer complaints or issues in a courteous and professional manner, aiming for resolution and maintaining customer satisfaction.
Collaboration: Work closely with team leads and other departments to ensure smooth processes and achieve team collection goals.
Adherence to Guidelines: Follow all compliance and privacy policies during every customer interaction to maintain legal and regulatory standards.
Training Participation: Engage in ongoing training to improve communication, negotiation, and technical skills relevant to the collections process.
Qualifications
HSC Freshers are welcome and also SSC with one year experience in international
💡 Quick Summary
Seeking a career-building opportunity? The First Party Collection Agent position is now open for candidates interested in the Marketing Executive Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Marketing Executive Jobs is a plus.