Five Fellas Hospitality Limited
Join the team at Queen's Rooftop and Wineshop!
At Queen's Rooftop and Wineshop, we are on a mission to become New Zealand's leading hospitality venue, perched on the rooftop (21 stories up) of the newly opened Deloitte Center/Intercontinental Hotel at One Queen Street, in Auckland CBD.
Our breathtaking view, unmatched in Auckland, sets the stage for an unforgettable customer experience. We are an all-day trader, lunch, dinner, and late-night, with approximately 200 seats and a capacity of 250. If you're passionate about hospitality and believe in providing warm and fantastic service in a premium yet approachable atmosphere, we want you on our team!
About Us:
At Queen's Rooftop and Wineshop, we are more than just a venue; we are an experience. Our goal is to create a warm and welcoming environment where every single customer feels taken care of, well looked after and leaves the venue feeling as if that was the best hospitality they've ever received! Moreover, despite the level of sophistication and elegance we are striving to achieve with regards to the design and overall feel of the venue, we are very adamant at leaving any form of pretension at the door with the way we serve our guests.
We're committed to achieving excellence in all aspects of our business and most importantly, we take a lot of pride in our team, and truly understand just how important our team is to our overall success. Therefore, we are aiming to put together the best FOH team in the industry, people who are really passionate and committed to providing incredible hospitality to all of our guests. We are anticipating that it will be quite a fast paced venue so if you like delivering really attentive and warm service in a busy, energetic and lively environment, we are the venue for you!
FOH positions we're currently recruiting for:
We are currently recrutiting for Waiters/Floor staff
Qualities and attributes we're looking for:
A fantastic work ethic, attitude and a willingness to be a real team
player
Zero ego
A great deal of initiative, drive and attention to detail
The ability to work in a fast paced and high-pressure environment
A strong willingness to learn and have an ambition/desire to rise
through the ranks
A great sense of integrity, with an honest and reliable approach to work
The ability to follow instructions/direction in order to ensure the
smooth completion of tasks
A strong sense of compliancy with regards to learning and hence
working within the systems and procedures that are implemented/put in place
An understanding that you will be required to work late nights and also
weekends
Waiter/Runner Key Responsibilities:
Providing fast, attentive and efficient service in a warm and hospitable manner!
Set tables in accordance with the layout expected by the Restaurant
Manager
Assisting with any special needs of the customer (i.e. children, elderly
patrons, or patrons with disabilities etc)
Assisting diners with food and beverage selection by briefly
summarising the menu, explaining daily specials, answering food and
beverage related questions and furthermore making appropriate
suggestions
Taking customers’ orders in a friendly and efficient manner
Inputting customers’ orders into the POS correctly and efficiently, whilst
ensuring that any special customer requirements/preferences are
clearly stated and laid out on the docket (e.g. allergies, dietaries etc)
Serving food and beverages in accordance with the selling system/sequence of service, but above all in a professional,
courteous and timely manner
Ensuring all food and beverage is delivered to the correct tables as quickly as possible once presented on the pass
Food-checking the customer to ensure that everything is great with
their meal and that there are no issues/that they don’t require anything
else
Ensuring that after ALL of the diners on the table have finished eating,
that all of the dishes are cleared quickly and efficiently and that the
table is left in an immaculate state
Ensuring that customers are correctly charged by checking over their
bill at the conclusion of their meal/drinks
Presenting the bill to customers and taking payment from customers if
applicable
Ensuring that your section is kept in a clean and tidy state AT ALL
TIMES
Ensure that you are compliant with the Sale and Supply of ******* Act
2012 in addition to our own Liquor License (especially with
regards to checking ID’s and managing intoxication)
Immediately inform the Senior Waiter/Restaurant Manager/Duty Manager of any customer complaints with regards to food or beverage, so that they can be instantly resolved/rectified
Follow instructions from /Restaurant Manager/Duty
Manager
Be aware of and continually maintain the highest standards of both
personal hygiene and dress
Make decisions that show great deals of initiative, use your common
sense!
What experience is required?
At least 1 year of FOH experience
Flexibility to work mornings, weekends, late nights and public holidays - this is a must!
You are based in Auckland, New Zealand and have a valid working visa (unfortunately we won't be able to accommodate any sponsorships at this stage)
Benefits:
Very competitive remuneration packages and hourly rates offered
Staff meals provided
Company discount
Great opportunity for further growth and career development / internal progression within the business
Be part of a team that values and invests in your success
If you're ready to join a dynamic team and contribute to an unparalleled hospitality experience, apply now! Please apply via Seek with a cover letter telling us a little about yourself and your experience, in addition to an updated copy of your CV/resume.
Be a part of the Queen's Rooftop & Wineshop family, where we will strive to deliver the best customer service and offering in the country, with a view that is absolutely breathtaking…
Best of luck and we'll hopefully see you up there!
Employer questions
Your application will include the following questions:
Which of the following statements best describes your right to work in New Zealand?
How many years' experience do you have as a bartender?
Have you worked in a role which requires a sound understanding of classic cocktails?
Do you have cocktail bartending experience?
How many years' experience do you have as a food and beverage attendant?
How many years' experience do you have as a Section Waitstaff?
How many years' experience do you have as a Front of House Waitstaff?
Do you hold a current New Zealand General Managers certificate?