Job Description
The Role Responsibilities
• This is a newly created role for 2026 for a Director within the Risk and Conduct, Financial Crime and Compliance (CFCC) COO team as a Director, Ops Effectiveness, Data Management, Risk and CFCC will work with the Data and Privacy Transformation Programme, within Risk/CFCC will deliver uplifted data and privacy controls in existing & new processes to improve customer experience and meet regulatory requirements. This role will involve working with the various DPTP Squads and Risk/CFCC Process Owners to implement & operationalise capabilities for robust, streamlined and customer centric Data & Privacy management.
• The Director, Ops Effectiveness, Data Management, Risk and CFCC is mandated with the responsibility of reviewing issues escalated to ascertain process and operational effectiveness of the data management framework. The GPO Delegate is also responsible for the identification of potential areas of improvement of processes; reviewing trackers, MI KCIs/CSTs and ensuring that controls are operating effectively.
• The holder is expected to support operationalising the Data Framework, all associated standards, and actively identifying and managing risk in this PRT. This includes the DPTP remediation, this role will lead the strategy to define and embed the processes and operating model across the Risk & CFCC Process Universe to develop effective solutions and maximise operational effectiveness in accordance with the risk buy down commitments. This role is expected to champion nWOW ("new Ways of Working") through effective agile advocacy, leadership and delivery within Risk & CFCC.
Strategy
• Keep abreast of industry and internal insights to optimise the Group's effectiveness and efficiency to discharge its obligations with regard to data management.
Business
• Ensure that relevant Risk & CFCC Process Owners champion the DPTP initiative and adopt and embed remediation deliverables.
• Act as a key contact point for relevant governance / risk and control aspects for data management.
• Work closely and collaboratively with process owners to support implementation and adoption. Document and present the control framework and supporting governance and oversight routines
• Conduct impact analysis and clearly document and raise assumptions/risks.
Processes
• Identification and management of the end-to-end process as defined in the Group's Process Universe and associated risks including activities which are carried out by other businesses or functions, or which are hubbed or outsourced.
• Ensure effectiveness of controls, incl. driving attestation from relevant functions that delegated activities are completed effectively (this may be through monitoring of ORF controls aligned with SLAs).
• Being responsible to the Process Universe Owner, Framework or Policy Owners, and implementing the control requirements applicable to the process.
• Implementing the RCSA to monitor the effectiveness of the Data Management controls and standards.
• Accountable for completion of Controlled Sample Testing (CSTs), Key Control Indicators (KCIs), Key Risk Indicators (KRIs) and Risk Information Reports within time and of the required quality.
• Report to the relevant internal committees / stakeholders on the status of the CSTs, KCIs, KRIs, and RIRs including reporting of any gaps and controls lapses identified.
People and Talent
• Uphold and reinforce the independence of the Risk and CFCC function from those whose primary responsibility is to maximise short term revenues and profits.
• Promote and embed a culture of openness, trust, and risk awareness, where ethical, legal, regulatory and policy compliant conduct is the norm.
• Promote the culture and practice of Risk and CFCC standards (including conducting business within regulatory requirements, and to high ethical standards) within the Bank and embed a Here for good culture and the Group Code of Conduct.
• Responsible for building a culture of good conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across the Group. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Risk Management
• In addition to the core risk management responsibilities of the role set out above, the role holder must act quickly and decisively when any risk and control weakness become apparent and ensure they are addressed within an appropriate timeframe and escalated to management and through the relevant committees.
• Escalating serious regulatory breaches or where risk appetite has been breached to senior management for regulatory notification as appropriate.
• Ensuring proactive and timely dissemination of regulatory changes/practices and associated risks, and proactive engagement in regulatory reform.
• Ensure the ongoing management and oversight of any audit issues relating to Data Management for Risk and CFCC.
Regulatory and Business Conduct
• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across the Group. This includes understanding and ensuring compliance with, in the letter and the spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate, and resolve relevant risk matters.
• Lead on relevant CFCC Outreach priorities.
Key Stakeholders
• DPTP Director
• Risk/CFCC Data Domain Owners
• Data Management Policy and Risk Framework Owners
• Risk/CFCC Process Owners
• Risk/CFCC Process Universe Owner
• Risk and CFCC MT, and MT-1, and Country Heads of CFCC, and Country Heads of Risk.
• CFCC Governance team
Our Ideal Candidate
• Wide experience within Banking or Financial Services, ideally Compliance or Operational Risk
• Knowledge of Data Management (Privacy & Secrecy, Records Management, Data Quality, Data Sovereignty) Control Frameworks
• Good technical knowledge of risk management including: operational risk, risk and control frameworks and risk reduction processes.
• Understanding of agile ways of working and delivering transformation
• Proven ability to plan and organize own workload to deliver in a challenging environment with many dependencies and multiple demanding stakeholders.
• Strong interpersonal, relationship building, and influencing abilities
• Ability to collaborate and work dynamically across a broad range of stakeholders
• Ability to manage geographically dispersed stakeholder base with multi-cultural awareness and sensitivity
• Highly disciplined and structured with an outcome orientated mindset and approach
• Exemplary integrity, ethics, independent and resilience
Role Specific Competencies
• CFCC Management- Business Acumen
• CFCC Management- Business Ethics
• CFCC Management- Cross-functional Collaboration
• CFCC Management- Organisational Governance
• CFCC Management- Manage Change
• CFCC Management- CFCC Policies and Standards
• CFCC Management- CFCC Risk Type Advisory
• CFCC Management- Risk Assessment
• CFCC Management- Effective Communication
• CFCC Management- Regulatory Environment - Financial Services
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:
• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
• Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website
• This is a newly created role for 2026 for a Director within the Risk and Conduct, Financial Crime and Compliance (CFCC) COO team as a Director, Ops Effectiveness, Data Management, Risk and CFCC will work with the Data and Privacy Transformation Programme, within Risk/CFCC will deliver uplifted data and privacy controls in existing & new processes to improve customer experience and meet regulatory requirements. This role will involve working with the various DPTP Squads and Risk/CFCC Process Owners to implement & operationalise capabilities for robust, streamlined and customer centric Data & Privacy management.
• The Director, Ops Effectiveness, Data Management, Risk and CFCC is mandated with the responsibility of reviewing issues escalated to ascertain process and operational effectiveness of the data management framework. The GPO Delegate is also responsible for the identification of potential areas of improvement of processes; reviewing trackers, MI KCIs/CSTs and ensuring that controls are operating effectively.
• The holder is expected to support operationalising the Data Framework, all associated standards, and actively identifying and managing risk in this PRT. This includes the DPTP remediation, this role will lead the strategy to define and embed the processes and operating model across the Risk & CFCC Process Universe to develop effective solutions and maximise operational effectiveness in accordance with the risk buy down commitments. This role is expected to champion nWOW ("new Ways of Working") through effective agile advocacy, leadership and delivery within Risk & CFCC.
Strategy
• Keep abreast of industry and internal insights to optimise the Group's effectiveness and efficiency to discharge its obligations with regard to data management.
Business
• Ensure that relevant Risk & CFCC Process Owners champion the DPTP initiative and adopt and embed remediation deliverables.
• Act as a key contact point for relevant governance / risk and control aspects for data management.
• Work closely and collaboratively with process owners to support implementation and adoption. Document and present the control framework and supporting governance and oversight routines
• Conduct impact analysis and clearly document and raise assumptions/risks.
Processes
• Identification and management of the end-to-end process as defined in the Group's Process Universe and associated risks including activities which are carried out by other businesses or functions, or which are hubbed or outsourced.
• Ensure effectiveness of controls, incl. driving attestation from relevant functions that delegated activities are completed effectively (this may be through monitoring of ORF controls aligned with SLAs).
• Being responsible to the Process Universe Owner, Framework or Policy Owners, and implementing the control requirements applicable to the process.
• Implementing the RCSA to monitor the effectiveness of the Data Management controls and standards.
• Accountable for completion of Controlled Sample Testing (CSTs), Key Control Indicators (KCIs), Key Risk Indicators (KRIs) and Risk Information Reports within time and of the required quality.
• Report to the relevant internal committees / stakeholders on the status of the CSTs, KCIs, KRIs, and RIRs including reporting of any gaps and controls lapses identified.
People and Talent
• Uphold and reinforce the independence of the Risk and CFCC function from those whose primary responsibility is to maximise short term revenues and profits.
• Promote and embed a culture of openness, trust, and risk awareness, where ethical, legal, regulatory and policy compliant conduct is the norm.
• Promote the culture and practice of Risk and CFCC standards (including conducting business within regulatory requirements, and to high ethical standards) within the Bank and embed a Here for good culture and the Group Code of Conduct.
• Responsible for building a culture of good conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across the Group. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Risk Management
• In addition to the core risk management responsibilities of the role set out above, the role holder must act quickly and decisively when any risk and control weakness become apparent and ensure they are addressed within an appropriate timeframe and escalated to management and through the relevant committees.
• Escalating serious regulatory breaches or where risk appetite has been breached to senior management for regulatory notification as appropriate.
• Ensuring proactive and timely dissemination of regulatory changes/practices and associated risks, and proactive engagement in regulatory reform.
• Ensure the ongoing management and oversight of any audit issues relating to Data Management for Risk and CFCC.
Regulatory and Business Conduct
• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across the Group. This includes understanding and ensuring compliance with, in the letter and the spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate, and resolve relevant risk matters.
• Lead on relevant CFCC Outreach priorities.
Key Stakeholders
• DPTP Director
• Risk/CFCC Data Domain Owners
• Data Management Policy and Risk Framework Owners
• Risk/CFCC Process Owners
• Risk/CFCC Process Universe Owner
• Risk and CFCC MT, and MT-1, and Country Heads of CFCC, and Country Heads of Risk.
• CFCC Governance team
Our Ideal Candidate
• Wide experience within Banking or Financial Services, ideally Compliance or Operational Risk
• Knowledge of Data Management (Privacy & Secrecy, Records Management, Data Quality, Data Sovereignty) Control Frameworks
• Good technical knowledge of risk management including: operational risk, risk and control frameworks and risk reduction processes.
• Understanding of agile ways of working and delivering transformation
• Proven ability to plan and organize own workload to deliver in a challenging environment with many dependencies and multiple demanding stakeholders.
• Strong interpersonal, relationship building, and influencing abilities
• Ability to collaborate and work dynamically across a broad range of stakeholders
• Ability to manage geographically dispersed stakeholder base with multi-cultural awareness and sensitivity
• Highly disciplined and structured with an outcome orientated mindset and approach
• Exemplary integrity, ethics, independent and resilience
Role Specific Competencies
• CFCC Management- Business Acumen
• CFCC Management- Business Ethics
• CFCC Management- Cross-functional Collaboration
• CFCC Management- Organisational Governance
• CFCC Management- Manage Change
• CFCC Management- CFCC Policies and Standards
• CFCC Management- CFCC Risk Type Advisory
• CFCC Management- Risk Assessment
• CFCC Management- Effective Communication
• CFCC Management- Regulatory Environment - Financial Services
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:
• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
• Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website
💡 Quick Summary
Seeking a career-building opportunity? The Fixed Term position is now open for candidates interested in the Bank Jobs sector. This role in Chennai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
