Flight Centre - AI Engineer, Productive Operations - Remote, CA

Full job description
Job no: 527296
Brand: Product and Technology
Work type: Full time
Location: Virtual - Canada
Categories: Information & Technology

AI Engineer, Productive Operations

Flight Centre Travel Group (FCTG) is one of the world’s largest travel retailers and corporate travel managers. The company, which is headquartered in Brisbane, Australia has company-owned leisure and corporate travel business in 23 countries, spanning Australia, New Zealand, the Americas, Europe, the United Kingdom, South Africa, the United Arab Emirates and Asia. FCTG also operates a global corporate travel management network, which extends to more than 90 countries through company-owned businesses and independent licensees. The company opened its first leisure travel shop in Sydney, Australia in 1982 and listed on the Australian Securities Exchange in 1995. Our purpose is to “open up the world for those who want to see”. Every day, we give people all around the world the opportunity to experience something really amazing – travel!

To learn more about Flight Centre Travel Group please click HERE

About The Opportunity

Flight Centre AI Centre of Excellence (part of Flight Centre Travel Group) is looking for a passionate, motivated and skilled AI engineer to join our growing Engineering team. This is an exciting opportunity to be an integral part of a new team leading the charge on travel personalization.
We are looking for a self-motivated team player who will contribute to our culture of engineering and is excited to work with emerging technologies in the AI space.
Key Responsibilities

Design, develop, work with, and implement LLM models to support various business use cases
Collaborate with cross-functional teams to integrate AI capabilities into existing systems and processes
Build scalable AI solutions that handle vast amounts of data efficiently
Stay updated with the latest advancements in AI to continuously improve our technology stack
Help define and enforce best practices in AI development and deployment
Monitor and optimize the performance of AI models in production
Experience & Qualifications

Bachelor's or Master's degree in Computer Science, AI, Machine Learning, or a related field
2+ years of professional experience in AI and machine learning roles
Strong background in engineering, and AI-related technologies
Proficiency in programming languages such as Python, Javascript, Ruby
Experience with data processing libraries and platforms, such as Pandas, NumPy, Apache Spark
Familiarity with cloud-based AI services and infrastructures (Azure, Google Cloud)
Experience with AI model validation and performance monitoring tools
Strong statistical analysis skills and ability to interpret complex data sets
In-depth knowledge of AI ethics and data privacy laws
Experience with CI/CD pipelines for AI models is a plus
Excellent communication skills to effectively collaborate with team members and stakeholders
Work Perks! - What’s in it for you:

FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.

Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
Personal connections: We are a big business founded on personal relationships.
Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols.
A career, not a job: We offer genuine opportunities for people to grow and evolve
We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
Giving Back: Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising, complemented by our Office Environmental Program, LEED® Gold-certified office spaces, and 1 paid Volunteer Day per calendar year.
Benefits Include:

Generous paid time off policy
Travel perks/discounts
Health & Wellness Programs and Employee Financial Wellness Services
National/International Award Nights and Conferences
Group benefits including extended health care, dental and vision, gender affirming care, fertility care
Insurance including life, AD&D, critical illness, long term disability
Employee Assistance Program
RRSP/RPP with matching
Tuition Reimbursement Program
Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
Global career opportunities in a network of brands and businesses
#LI-SM1#FCB#LI-Remote

Location – Remote, Canada

If this sounds like the opportunity you have been waiting for then .

For this position, we anticipate offering an annual salary of $110,000 - $120,000. Base salary is dependent on relevant factors, including experience, geographic location, and job requirements.

We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.

Our number one philosophy? Our people. Flight Centre Travel Group’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.

We are committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at fccareers@flightcentre.ca

Travel Weekly Magellan Awards: Silver Winner for Accessibility and Inclusivity (2023)
GBTA WINiT: DEI Leadership Pinnacle Award (2023)
✈️ CHHR: 5-Star DE&I Employer (2023, 2024)
Seramount, FCTG Mexico : Member of the Global Inclusion Index (2023, 2024)
Newsweek: America’s Greatest Workplaces for Diversity (2024)

Applications close: 31 Jul 2025 Eastern Daylight Time

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