Flipkart Back Office Support Specialist (Work from Home)

Job description

Job Summary:We are looking for a dedicated and detail-oriented Back Office Support Specialist to join the Flipkart team. This role offers the opportunity to work from home while supporting various administrative functions in a dynamic e-commerce environment. The successful candidate will assist with managing back-office operations, ensuring smooth and efficient processes, and contributing to the overall success of the business. You will be part of a collaborative team, where your skills will help enhance Flipkarts services and improve customer satisfaction.

Key Responsibilities:

• * Provide administrative and operational support to the back-office team.

• * Handle order processing, data entry, inventory management, and order tracking.

• * Resolve customer issues related to back-office operations, including returns, refunds, and order status.

• * Ensure timely processing and updating of customer data, including address details and payment information.

• * Collaborate with different teams to streamline internal processes and improve efficiency.

• * Prepare reports and documents as requested by senior management.

• * Assist in troubleshooting and resolving internal operational issues.

• * Maintain confidentiality and adhere to company policies regarding customer information and operations.

• * Monitor and ensure that service-level agreements (SLAs) are met.

• Required Skills and Qualifications:

• * Proficient in Microsoft Office (Excel, Word, Outlook).

• * Strong attention to detail with excellent organizational and multitasking skills.