Flipkart Call Center Jobs – Work From Home

Job description
Job Summary

Flipkart is seeking highly motivated and customer-focused individuals to join our call center team in a work-from-home capacity. As a Customer Support Representative, you will be the first point of contact for Flipkart customers, providing exceptional assistance, resolving queries, and ensuring a seamless shopping experience. This is an excellent opportunity to work with one of Indias leading e-commerce platforms while enjoying the flexibility of a remote work setup.
Key Responsibilities
• *

Handle inbound and outbound customer queries via phone, email, and chat.
• *

Provide accurate and efficient resolutions to customer concerns related to orders, payments, refunds, and product inquiries.
• *

Maintain a high level of professionalism and empathy while assisting customers.
• *

Document customer interactions and maintain records in the system for future reference.
• *

Follow up on customer complaints and ensure timely resolution.
• *

Collaborate with different departments to escalate complex issues when necessary.
• *

Meet performance targets, including customer satisfaction, response time, and resolution rates.
• *

Stay updated on Flipkarts products, services, and policies to provide accurate information.
• Required Skills and Qualifications
• *

Excellent verbal and written communication skills in English and Hindi (or other regional languages).
• *

Strong problem-solving skills and the ability to think critically under pressure.
• *

Basic knowledge of e-commerce operations and customer service best practices.
• *

Ability to handle a high volume of customer interactions efficiently.
• *

Familiarity with using computers, CRM software, and online tools.
• *

Good listening skills and a customer-first mindset.
• Experience
• *

Freshers are welcome; prior experience in customer service or a call center is an advantage.
• *

Experience in e-commerce or retail customer support will be a plus.
• Working Hours
• *

Flexible shifts, including day, evening, and night shifts.
• *

Weekends and holiday shifts may be required based on business needs.
• *

Part-time and full-time positions are available.
• Knowledge, Skills, and Abilities
• *

Strong interpersonal skills with the ability to build rapport with customers.
• *

Multitasking capabilities and the ability to work in a fast-paced environment.
• *

Attention to detail and ability to follow processes accurately.
• *

Self-motivated, disciplined, and able to work independently.
• *

Adaptability to changing business requirements and customer demands.
• Benefits
• *

Work-from-home opportunity with flexible schedules.
• *

Competitive salary with performance-based incentives.
• *

Medical and health benefits (for full-time employees).
• *

Paid time off, sick leave, and holiday allowances.
• *

Training and career growth opportunities within Flipkart.
• *

Employee discounts on Flipkart products.
• Why Join Flipkart?
• *

Work with Indias leading e-commerce platform.
• *

Enjoy the comfort and convenience of working from home.
• *

Gain valuable customer service experience in a dynamic industry.
• *

Be a part of a supportive and inclusive work culture.
• *

Opportunity to grow and build a long-term career with Flipkart.
• How to Apply

If you are passionate about customer service and eager to join Flipkarts remote call center team, we would love to hear from you!
• *

Step 1: Visit Flipkarts careers page or job portal.
• *

Step 2: Search for Call Center – Work from Home job openings.
• *

Step 3: Submit your updated resume along with a short cover letter.
• *

Step 4: Complete an online assessment and virtual interview process.
• Join Flipkart today and become a part of an exciting journey in e-commerce customer service