Senior Manager

Job description
• Lead a large Fulfilment centre with 1500 employees and be accountable for for end to end planning, operations and performance management of the facility
• Accountable for performance metrics on Customer experience, Reliability, Cost and Process controls. Identify root causes / improvement areas and work collaboratively to improve performance
• Strategize the implementation of the business plan by communicating goals and managing staffing and scheduling, assigning duties and overseeing workloads in order to achieve Outbound Function goals
• Identify patterns, analyze trends, assess and understand events, integrate information from teams (Site & Central Teams) to ensure forward planning and prevent or minimize impact on performance
• Drive the selection and implementation of process improvement & cost optimization projects by analyzing the Performance Metrics with a vision to enhance customer experience
• Identifying training and development needs; and participating in the hiring, promotion, coaching, teaching, and evaluation of on roll team members
• Balance the short term and long-term goals and drive right decision making and performance culture
• Lead all communication and collaboration with cross functional teams to maximize the Outbound Performance
• Continually raise the bar on quality and safety standards in the Fulfilment centre
• Ensure the execution of Operations in line with SOPs
• Adhere to Company standards and policies in addition to all regulatory requirement

What you ll need:

Minimum Qualification Requirements
• MBA from a premier institution
• Relevant knowledge and experience in large scale operations
• Proven experience in Planning, Problem Solving, Innovation, Stakeholder Management & data based working. Experience in process improvement and cost optimization will be added benefit

Skill Set Requirement
• Teamwork & Leadership
• Problem Solving & Decision Making
• Stakeholder Management & Project Management
• Conflict Management
• Situational & Strategic Thinking
• Execution Excellence
• Analytical skills & data management
• Proficient Communication Skills (Verbal & Written)
• Adaptability to Change

RoleOperations Manager

Industry TypeInternet

Functional AreaCustomer Success, Service & Operations

Employment TypeFull Time, Permanent

Role CategoryOperations

Education

UG :Any Graduate