Job Description
Job Overview
Service Manager primarily oversees front of house operations ensuring the guest experienc from beginning to end is exceptional and memorable. The Service Manager leads team members in ensuring quality food & beverages and service meets the Brand’s expectations and takes ownership of guest feedback and service recovery in the effort to maintain guest loyalty.
Job Responsibilities
Assists in the day-to-day leadership and management of the restaurant as directed by the General Manager (GM)
Accountable for key financials and KPI’s in partnership with the management team
Control labor and operating expenses through effective planning, scheduling, budgeting, purchasing decisions, and inventory control while focusing on creative cost control
Develops the ability to observe, assess, and score the restaurant based on the pre-set brand standards audit while effectively managing the dining room
Supports the GM in all aspects of operating a “Kinka Excellence Restaurant” to the Brand standards, creating a perfect guest experience every time
Be hands on in executing various front line role responsibilities in the effort of a smooth guest experience when necessary
Coach supervisors & employees in the moment to educate and inspire a change in behavior
Identify root causes to restaurant opportunities and develop action plans with GM. Resolve in a timely manner
Ensure negative guest experience issues which have been identified are resolved
Hire, train, coach and develop staff to deliver a positive and performance-motivated employee culture
Support corporate HR Department’s employee policies, procedures and programs for a consistent experience for all employees
Ensure all employee relations inquiries and complaints are handled promptly
Ensure proper all health, food safety and hygiene standards and policies are followed by team members
Other duties as may be assigned
Qualifications
[Experience]
Minimum of 2 years experience in a fast-paced restaurant in a leadership capacity
Post-secondary education preferably in hospitality and/or business-related field or equivalent proven and related work experience
Food Safety and Responsible ******* Service certifications are required
[Skills & Qualifications]
Strong communication skills in English; Japanese or French is considered an asset
Strong leadership skills with an entrepreneurial spirit
Driver of sales, profitability, and operational efficiency
Proven history of hiring, coaching, and training
Proven history of successfully motivating and managing people
Positive attitude and a consistent display of professionalism
Effective conflict management skills
High level of attention to detail
Hours of Work
Full-time position- must be available to work a minimum of 30 hours
Ability to work flexible shifts- mornings, days, evenings, weekends, holidays
Job Type: Full-time
Pay: $20.00-$22.00 per hour
Language:
English (preferred)
Work Location: In person
Service Manager primarily oversees front of house operations ensuring the guest experienc from beginning to end is exceptional and memorable. The Service Manager leads team members in ensuring quality food & beverages and service meets the Brand’s expectations and takes ownership of guest feedback and service recovery in the effort to maintain guest loyalty.
Job Responsibilities
Assists in the day-to-day leadership and management of the restaurant as directed by the General Manager (GM)
Accountable for key financials and KPI’s in partnership with the management team
Control labor and operating expenses through effective planning, scheduling, budgeting, purchasing decisions, and inventory control while focusing on creative cost control
Develops the ability to observe, assess, and score the restaurant based on the pre-set brand standards audit while effectively managing the dining room
Supports the GM in all aspects of operating a “Kinka Excellence Restaurant” to the Brand standards, creating a perfect guest experience every time
Be hands on in executing various front line role responsibilities in the effort of a smooth guest experience when necessary
Coach supervisors & employees in the moment to educate and inspire a change in behavior
Identify root causes to restaurant opportunities and develop action plans with GM. Resolve in a timely manner
Ensure negative guest experience issues which have been identified are resolved
Hire, train, coach and develop staff to deliver a positive and performance-motivated employee culture
Support corporate HR Department’s employee policies, procedures and programs for a consistent experience for all employees
Ensure all employee relations inquiries and complaints are handled promptly
Ensure proper all health, food safety and hygiene standards and policies are followed by team members
Other duties as may be assigned
Qualifications
[Experience]
Minimum of 2 years experience in a fast-paced restaurant in a leadership capacity
Post-secondary education preferably in hospitality and/or business-related field or equivalent proven and related work experience
Food Safety and Responsible ******* Service certifications are required
[Skills & Qualifications]
Strong communication skills in English; Japanese or French is considered an asset
Strong leadership skills with an entrepreneurial spirit
Driver of sales, profitability, and operational efficiency
Proven history of hiring, coaching, and training
Proven history of successfully motivating and managing people
Positive attitude and a consistent display of professionalism
Effective conflict management skills
High level of attention to detail
Hours of Work
Full-time position- must be available to work a minimum of 30 hours
Ability to work flexible shifts- mornings, days, evenings, weekends, holidays
Job Type: Full-time
Pay: $20.00-$22.00 per hour
Language:
English (preferred)
Work Location: In person
💡 Quick Summary
Seeking a career-building opportunity? The Food Service Manager position is now open for candidates interested in the Education Jobs sector. This role in Calgary offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Education Jobs is a plus.